Summer has been incredibly helpful throughout the design and ordering process for our netball dresses. She has always been available to answer any questions and provide support whenever needed. The dr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered tops & 1/4 zips from decathlon club and myself and my department are over the moon with them. The quality is brilliant and the designing process is nice and simple. Teddy helped me with an... See more
Company replied
The kits look and fit great, and are excellent value. Our girls are so happy with them. Definitely use their sizing chart to get the correct sizes. Summer was really helpful with any enquiries. I'd d... See more
Company replied
Summer was amazing, cant praise her enough for all her help. Clear process throughout and having Summer on hand for any queries made everything a breeze. The production team were also amazing and hel... See more
Company replied
Company details
Written by the company
Decathlon Club is your dedicated Decathlon UK service in charge of supporting customers from companies, education institutions, sports & outdoor clubs, charities, associations & governing bodies as a supplier of sports equipment and clothing, in addition to specific sports support services. Decathlon collaborates with the specialist team at My Club to assist you in creating and providing your new custom sports kit, ensuring it reflects a unique identity exclusive to your team.
Contact info
2 Oxted Chambers, 185-187 Station Road East, RH8 0QE, Oxted, United Kingdom
- 020 3978 6407
- customerservices@decathlonmyclub.co.uk
- decathlonmyclub.co.uk
4.7
Excellent
113 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Would recommend
Worked with Summer to order kits for our football team - 5 stars! Super helpful and the kits looked great.
January 9, 2025
Unprompted review
Reply from Decathlon Club
Hi Miguel,
Really appreciate you taking time to write a review. We are so pleased that you and the team are really happy with the kit and the service provided. Enjoy your new kit!
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Great company! Great experience! Great product
Very happy with my overall experience with Decathlon!
Dealed with Alex and he was very transparent from the beginning to the end of the process.
Ordered 21 custom designed football tops for my university team, amazing price, great quality and very happy.
Highly recommend
January 17, 2025
Unprompted review
Reply from Decathlon Club
Hello Eifion,
Thank you for the positive feedback. We are delighted that the football team at Swansea University were happy with the process, communication, great kit at a great price! We aim to please!!
Fantastic communication and a pleasure…
Fantastic communication and a pleasure to use.
Quality of jerseys were great.
Will definitely use again.
January 8, 2025
Unprompted review
Reply from Decathlon Club
Hi James,
So pleased you are happy with the new kit for Louth Tri Club. We look forward to working with you again soon.
A good value bespoke kit system
Simple process and you get to deal with an actual human being (thanks for all your help Summer!). The kit is obviously not quite the same quality as if yo go for one of the big brands, but in my experience, the reps from those brands promise the world then there are lots of 'ifs' and 'buts' and it takes months. In contrast, the design process with Decathlon is quick and simple and delivery was on time. For the price, it's good value.
December 19, 2024
Unprompted review
Reply from Decathlon Club
Hello Bethan,
Thanks for leaving a great review for us. Your feedback is invaluable. We are really pleased that the team at Hurtwood House love their new kit, and look forward in working with you again in future.
Summer was great
January 2, 2025
Unprompted review
Reply from Decathlon Club
Hi Bradley,
Thanks for the big-up for Summer! We are delighted you were pleased with the support provided to get your new kit organised for Sompting Dragons.
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Very impressed
Very helpful staff and a great quality kit, so many designs to customise and the outcome looks brilliant. Would use again.
December 5, 2024
Unprompted review
Reply from Decathlon Club
Hi Matt,
Thank you for leaving us a positive review. We are pleased you are happy with your new kit. We hope we can help you again in the future.
Alex was amazing
Alex was amazing got everything we wanted done and kit turned out perfect
November 13, 2024
Unprompted review
Reply from Decathlon Club
Hi Joel,
Thank you for taking time to leave us a great review. We are delighted that you and the team are happy with their new kit. :)
*Fantastic Product & Customer Service*
*Fantastic Product & Customer Service*
Communication from start to finish was exceptional. Fulfilled the order requirements perfectly and the product quality is perfect! would highly recommend.
December 5, 2024
Unprompted review
Reply from Decathlon Club
Hi Matt,
Thanks for the great review! We are pleased you are happy with your new team kit. Do come back to us again for any further kit requirements in the future.
Came 2 months later than expected + no communication
Came 2 months later than expected, no communication from anyone unless I called them myself. Bad service.
December 17, 2024
Unprompted review
Reply from Decathlon Club
Hello Ethan,
We are sorry that you have been dissapointed with the communcation regarding your order. We are very clear from the outset, that the 'process' heavily relies on mutual responsive communication between both parties. You initially came to us in mid September. We worked with you to establish the requirements for your order. Our accounts have recorded your initial deposit on 2nd October, and under straightforward circumstances, we expect to deliver around 5-6 weeks from this date. The beginning of the production process, for new a kit design, begins with our factory design team 'mocking up' a comprehensive CAD to make sure that all elements are present and scaled correctly. Garment print panels are produced, and we make sure that these reflect your chosen designs and logos accurately. At this stage we noticed that one of the logos would not produce the best outcome once printed as it had black elements on a dark design. We contacted you on more than one occasion to suggest a change and you finally responded on 4th November. Technically, this means that your kit could not be placed into production until this approval of the logo colour change. We are really sorry about the unavoidable delay. Your kit was delivered to you this week which is six weeks from the final sticking point to move forward with production. We are sorry that you feel that there has been a lack of communication. We do hope that you happy with the outcome of your custom kit and that we have successfully provided the best outcome for all your logos on them.
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Highly recommended! Good stuff!
Ordered badminton & volleyball shirts for my college. Great communication and quality of shirt, exactly as I ordered. Highly recommended! Good stuff!
December 10, 2024
Unprompted review
Reply from Decathlon Club
Hello Duncan,
Thank you taking time to leave us a review. We are so pleased that Oxford International College Brighton volleyball & badminton players love their new kit. We look forward to working with you in the future.
I ordered a kit for the Basketball…
I ordered a kit for the Basketball team, It was a fantastic, easy experience and Summer was able to help with everything I needed, including making sure it arrived by a certain event!
When it arrived, it was excellent quality and all the girls loved them!
November 25, 2024
Unprompted review
Reply from Decathlon Club
Hi Charlotte,
We are over the moon that the Basketball team at University of Leeds love their new kit. We're here if you need us for anything else.
Absolutely made up with the service
Absolutely made up with the service, speed of delivery, cost, and the quality of our new netball dresses! Will definitely be a returning customer for years to come!
Thanks James.
November 14, 2024
Unprompted review
Reply from Decathlon Club
Hi Nicola,
Thank you for taking time to leave a great review. We are so pleased that you and the players on the school team love your new netball dresses.
Good experience all round with the…
Good experience all round with the customisable football kit, so many options. Ordered about 15 sets as training kits and the lads who missed out on the first order are putting their orders in so they don’t miss out.
Thanks to James and the team for organising.
November 25, 2024
Unprompted review
Reply from Decathlon Club
Hi Ross,
Thanks for the great feedback. we hope the team at Pollok United AFC enjoy their new kit, and we'll be here when ready to sort out a top up for those that missed out this time!
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Great service all round
Great kits. Team is very happy. James was very helpful and clear when communicating. Customer service felt personal and was fairly fast. Would greatly recommend.
December 4, 2024
Unprompted review
Reply from Decathlon Club
Hello Louis,
Thanks for the positive review. We enjoy working with our customers to bring their kit dreams to life. We hope the team at Lallana Rhoades FC smash it in their new strips.
Excellent service, Fantastic quality and very reasonably priced! Would definitely recommend!
Throughout the process our account manager Summer was on hand to help with any questions I had regarding the kit builder or general queries. Extremely helpful and friendly service.
The kits arrived and are excellent quality and the sizing for each shirt was perfect.
Will definitely be ordering again and would highly recommend.
November 20, 2024
Unprompted review
Reply from Decathlon Club
Hi Stu,
Thanks for making time to leave us a great review. We are delighted that the team at Black Horse Athletic love their new kit.
Great service and kit!
Great service from James from start to finish. Lovely kit as well, we’re very happy with everything!
November 25, 2024
Unprompted review
Reply from Decathlon Club
Hello!
Thank you for taking time to leave a positive review. James and the team are so pleased Actonians LFC love their new kit and look forward to working with you again soon.
Pops VI ontop
Ordered football kits for a six a side league and are very good quality special mention to Summer very cooperative and helpful with the kit design and badge ❤️
November 19, 2024
Unprompted review
Reply from Decathlon Club
Hi Ronnie,
Thank you for thaking the time to leave us this review. We hope the team at Pops VI play even better in their new kit! Don't hesitate to come back to us for any other kit requirements in the future.
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Football kit for Moldova/Stolniceni
Ordered football kit from Decathlon. They were amazing in helping design and overall information. I am due to deliver the kits over Christmas, as a present to my hometown team, i am really hoping they will be as pleased as I am.
Will defo do it again
November 1, 2024
Unprompted review
Reply from Decathlon Club
Hi Ana,
Thank you for taking time to leave a great review for us. We hope the team at Stolniceni enjoy playing in their new kit!
Customised kit
After creating my 5 a side team I needed to look for some kit to use. I came across decathlon and was amazed by the amount of customise options available. This then allowed me to produce the perfect kit for my team. I dealt with Alex when I created my design and placed my order and it was very refreshing to have excellent customer service. The shirts were also delivered within the specified time window and all shirts came exactly as ordered with no defects. Great business and I would highly recommend.
October 1, 2024
Unprompted review
Reply from Decathlon Club
Hi Luke,
Thanks for the great review!
We are so pleased that STFC love their new kit. We pride ourselves on our great customer service, as every order is unique, we'll work closely with our customers to bring their custom kits to life.
Really quick and easy process
Really quick and easy process! We love them!!
Shout out to Summer for her hard work making sure our netball dresses are perfect!
Thank you from the Hurricanes Netball Team x
October 18, 2024
Unprompted review
Reply from Decathlon Club
Hi Izzie,
Thank you for the great review. Summer and the team here are delighted that you love your new Netball dresses. Go Hurricanes Netball!
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