Summer has been incredibly helpful throughout the design and ordering process for our netball dresses. She has always been available to answer any questions and provide support whenever needed. The dr... See more
Company replied
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Review summary
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We ordered tops & 1/4 zips from decathlon club and myself and my department are over the moon with them. The quality is brilliant and the designing process is nice and simple. Teddy helped me with an... See more
Company replied
The kits look and fit great, and are excellent value. Our girls are so happy with them. Definitely use their sizing chart to get the correct sizes. Summer was really helpful with any enquiries. I'd d... See more
Company replied
Summer was amazing, cant praise her enough for all her help. Clear process throughout and having Summer on hand for any queries made everything a breeze. The production team were also amazing and hel... See more
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Company details
Written by the company
Decathlon Club is your dedicated Decathlon UK service in charge of supporting customers from companies, education institutions, sports & outdoor clubs, charities, associations & governing bodies as a supplier of sports equipment and clothing, in addition to specific sports support services. Decathlon collaborates with the specialist team at My Club to assist you in creating and providing your new custom sports kit, ensuring it reflects a unique identity exclusive to your team.
Contact info
2 Oxted Chambers, 185-187 Station Road East, RH8 0QE, Oxted, United Kingdom
- 020 3978 6407
- customerservices@decathlonmyclub.co.uk
- decathlonmyclub.co.uk
4.7
Excellent
113 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 48 hours
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Custom cricket kits for Spain tournament
We went to Granada, Spain to play a 6 a side cricket tournament, so decided to order custom kits, the kits arrived promptly and exceeded expectations, with quality fit and material, the colours are brilliant, the badges, names and numbers are very well done. Alex was a huge help and helped through the whole process even with me pestering him he was happy to help and answered everything. So thank you so much
October 25, 2024
Unprompted review
Reply from Decathlon Club
Hello Alex,
Thank you for the great feedback. We are really pleased that Sefton Park Cricket Club loved their tournament kit. We look forward to working with you again in the future.
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Great communications and seamless…
Great communications and seamless ordering...recieved 2 kits within the 4 weeks advised. Would definitely order again...great work
October 10, 2024
Unprompted review
Reply from Decathlon Club
Hi Craig,
We're delighted you're happy with your custom team kits. Thank you for leaving this review, and we look forward to working with Humber Colts FC again in the near future.
Disappointed
Purchased new team netball dresses even if I had purchased the 8 still would have been too big!! I am a large 10 so bought a size 10 and 12 as because the measurements were big I presumed the material was stiff and this is the size I normally wear. Everyone said the same we now have to have them all altered. I tried to wash at 90 degrees but didn’t shrink! The measurements are correct on the website and the material is stretchy too so whatever size you are normally YOU NEED TO GO DOWN TWO SIZES if you buy so I would have needed a size 6. Decathlon should review their sizing immediately.
Thanks for responding but there is no way to respond on the website and a contact number or email would have been good so I could have responded.
We purchased Gilbert last time and I wish we had done the same again! They were ace!
October 20, 2024
Unprompted review
Reply from Decathlon Club
Hi Natz,
We are so sorry to hear that you are disappointed with your new netball kit. We are struggling to find an order under your name on the system. Please can you contact us as soon as you can, so we can work out a solution. Our size guides provide accurate details of the sizes our garments will be made to, and if your dresses are not correct we will resolve this with you. We look forward to assisting you. You can call us on 020 3978 6407 or email us customerservices@decathlonclub.co.uk please can you let us have your order number/reference. Thank you, we look forward to hearing from you shortly.
Hi Natz,
We are still waiting for you to let us know the reference number of your order. We don't believe that this order was placed with DecathlonClub (https://decathlonmyclub.co.uk/) We provide unique 'designed by you' and made to order sports kit. Please do get in touch on the above contact info, if you believe that these items were made by us.
Hi Natz,
Thank you for taking the time today to call us and explain the problem you have with your dress. Now that we understand your netball dress was part of a recent team order for The Hurricanes Netball Team, we have reached out to our contact member that placed the teams order to discuss the issues you have identified. We will always work with our customers to resolve any issues they may have. We will be in touch again soon.
Excellent service from Decathlon and in…
Excellent service from Decathlon and in particular Alex. Despite a very tight deadline, they went out of their way to fulfill the order on time. Great kit, good quality and at a very reasonable cost. Whole process from start to finish was very professional. Really can't ask for more.
October 19, 2024
Unprompted review
Reply from Decathlon Club
Hello Spencer,
Thank you for making time to leave us a glowing review! We really appreciate it. We hope that the team at CLWB HOCI DYSYNNI HOCKEY CLUB will enjoy wearing it and playing their best games.
Very helpful staff when ordering 15…
Very helpful staff when ordering 15 custom made youth football kits. Summer went out of her way to call and email me with updates throughout the whole process. The Decathlon Team also were very helpful assisting when I had a small issue with the delivery.
October 7, 2024
Unprompted review
Reply from Decathlon Club
Hi Elliott,
Thanks for taking the time to leave us a review. We are delighted that the team at South Thames Girls are loving their new kit. We're looking forward to working with you on your next kit very soon.
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Highly recommended
Summer has been brilliant and has helped me every step of the way. The kit is high quality and the resolution of the printing is excellent. I would highly recommend.
September 30, 2024
Unprompted review
Reply from Decathlon Club
Hi Doug,
Thank you so much for taking time to leave a review. We are delighted that Harland Has-beens are happy with their kit and have already returned for top-ups!
James was great in communicating from…
James was great in communicating from start to finish, rechecking the designs with me. The kits are of great quality and we are very happy. Would highly recommend, Thankyou!
June 27, 2024
Unprompted review
Reply from Decathlon Club
Hi Tom,
Thank you so much for taking the time to leave us a review. We are delighted that the team at Barton United Pumas are pleased with their new kit, and look forward to working with you again in the future.
Great value for money without compromising on quality.
The customisation options offered for the kits are excellent, providing great value for money without compromising on quality. The pricing is competitive yet reasonable, and the overall product meets high standards. The customer service team at Decathlon Club is exceptionally friendly and attentive, with special mention to Summer, who handled our order with professionalism and care. We would definitely consider using their services again for future orders.
June 20, 2024
Unprompted review
Reply from Decathlon Club
Hi Tom,
Thank you so much for taking time to leave us a review. We are delighted that you and the team are pleased with your new kit, and look forward to helping you again for additional kit later in the year.
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