Extremely Poor Experience – Chinese-Language Console, Wrong OS and No Customer Support
My experience with your company has been extremely disappointing from beginning to end.
Before placing my order, I contacted your sales department to confirm the advertised 24/7 IPMI access. Nobody replied.
Despite this, I proceeded with the purchase of a dedicated server, relying on the specifications published on their website.
Unfortunately, the service delivered did not match the advertised specifications or the configuration I ordered:
1. Their website advertises 24/7 IPMI access, which was the primary reason I purchased the server. Instead, their customer dashboard provided only a Toplink DCIM VNC console, with no identifiable access to the server's native IPMI interface or any option to mount my own custom ISO images.
2. The remote console's menus and management controls were entirely in Chinese. This is completely unacceptable for an English-language hosting service marketed to international customers and positioned in the US. I could not find any option to switch the interface to English. The console itself was also ridiculously small, inconvenient to operate, and extremely poorly presented.
3. I explicitly selected Debian during checkout, but the server was provisioned with AlmaLinux instead.
4. Their live chat was unavailable, my emails went unanswered, and my support tickets received no replies whatsoever. Not a single person from their company communicated with me throughout the entire experience.
5. My customer account was subsequently closed without any personal communication or explanation.
Although my payment was eventually refunded, this does not change the fact that the entire experience was extremely disappointing.
Their automated WHMCS billing and provisioning systems appear to function, but their customer communication and technical support were effectively nonexistent.
It is particularly ironic that a company which never answered my enquiries or support tickets is now asking me to evaluate the quality of its service. So this is my honest evaluation that goes public.
The refund is acknowledged and appreciated. However, the complete absence of customer support, the incorrect operating system, the inaccessible advertised management functionality, and the Chinese-language remote console have left an extremely negative impression of your company.