Deepmusclesmassager Reviews 221

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Bought dumbbell set A set is defined as 2 That implication was defined when ordered One set was delivered I have tried phone calls but cannot get a response Please resolve

Rated 1 out of 5 stars

I cannot write a review as experience is in going. Received massager within reasonable time frame no complaints. Opened and used for 5 minutes and it began to sound like a jet taking off and then qui... See more

Rated 1 out of 5 stars

Reached out to company after filing a BBB and a paypal dispute, asking to please send return labels. Emailed them 9 times. They responded after a usual 5+ day, or so much longer, wait with "why do you... See more

Rated 1 out of 5 stars

I ordered dumbbells and canceled the order in less than an hour. I received an email saying they were evaluating my request. I sent several emails for four days, NEVER to receive another response. 5 w... See more

Company details

  1. Fitness Equipment Store

Written by the company

We love hearing your feedback! Here at Deep Muscles Massager nothing means more to us than providing you with the customer service you truly deserve. Please call at below mentioned contact details for queries, complaints regarding any purchase made via deepmusclesmassager.com


Contact info

1.4

Bad

TrustScore 1.5 out of 5

221 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

No accepting returns

According to the picture on your website I bought Dumbbell and expect to receive 1 set of two Dumbbells (on the website is a set of two). Instead, I received just one. I tried to return this Dumbbell, which company policy allowed me to do it, unfortunately no one wants to talk to me and send me a return label so I can't send it back (trying to do it for past three weeks). Poor service and not working phone. Looks like the company's business doesn't go well.

August 25, 2022
Rated 1 out of 5 stars

They hace the wort costumer support

They hace the wort costumer support, i told them i was not happy with my purchase since what i bought was a special that instead of paying 400 for 2 sets of weight the where 200, they respond saying that it was my mistake that it was only supposed to be one, so i responded back saying that thats not what i read or wanted and i wanted to return it, they have not responded back, and i still have not been able to returned this happened more that 2 weeks ago last time the respond was 1 weeks ago, not saying anything about a return

August 20, 2022
Rated 1 out of 5 stars

No where for returns.

Massager works great.Customer Service is horrible. Phone line is always busy. No answer to e-mail. Bought 2nd massager as gift for a person who has heart problems. No answer on how to return it.

August 5, 2022
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Rated 1 out of 5 stars

Misleading Website

Misleading Website, They posted Item In stock, So I ordered Ab Stimulator a month ago. Never received Tracking Info or Update. Still a month Later Nothing Received. At Least they could Communicate with Customer. They received PayPal Payment in Seconds?

July 15, 2022
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Rated 1 out of 5 stars

I placed the order on April 3

I placed the order on April 3, 2022. The item did not ship till around May 15th give or take a day or two. It shipped 5-10 days expedited. It is now May 30th and I still have not received the item. I tried contacting the company and their phone number does not work and I got no response via email. Crappy customer service.

May 31, 2022
Rated 1 out of 5 stars

Horrible

Horrible. You don’t receive your package, and if you do it is not as described. No returns available, and if they DO get back to you, you have to pay S&H as well as restocking fee. Do not ever purchase from this site.

April 12, 2022
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Rated 1 out of 5 stars

When I bought the massage gun I had…

When I bought the massage gun I had thought that it would be battery powered and not in need of a wall outlet connection To power on. I decided not to return it and suck it up but but I also found that beyond the 1st speed setting while using the massage gun at times it will simply cut off because the connection between the outlet and the massage gun is weak and the power going to the massage gun Will simply stop if you press a little bit too hard on the muscle that you are trying to massage

April 6, 2022

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