Defender Security Products Reviews 

397
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praised the high quality of the products, finding them effective and providing significant peace of mind. The delivery service was frequently highlighted as speedy and reliable, with orders arriving quickly and often well-packaged. Many people also appreciated the easy ordering process and the overall excellent service received from the company. However, some customers also noted issues with specific products, particularly the signal blocking pouches. These reviewers reported that the pouches stopped working after a period, failing to block signals and allowing car keys to operate. This led to concerns about the long-term effectiveness of these particular security items.

What people talk about most

Product

Clients share positive opinions on product quality, value, and functionality, with many reviewers... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt and quick delivery... See more

Quality

People report positive experiences with quality, highlighting good quality products that do what they say and... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Service

Reviewers mention positive feedback about service, with many describing it as seamless and excellent from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A friends car was stolen off his drive way, the car was fitted with a keyless entry system so the persons responsible must have had relay unit to boost the keyless signal and take the car. Defender se... See more

Rated 5 out of 5 stars

I now have 2 different types of Defender Security Products - card defenders for credit/debit cards and signal blocker pouches for car keys. Both of these products give me so much peace of mind, when... See more

Rated 5 out of 5 stars

Purchased a Defender Pro-TEC Key Safe. It's a much better built product than the one it replaced (one of those with four spinning dials that apparently are very easily accessible...) Delivery was... See more

Rated 5 out of 5 stars

The key pouches arrived quickly and work perfectl. I was sceptical but tested the car by trying to unlock the doors with the key in the pouch. I am more comfortable leaving my car outside now.


Company details

  1. Security Equipment Store
  2. Burglar Alarm Store
  3. Car Accessories Store
  4. Hardware Accessories Store
  5. Safe and Vault Shop
  6. Security System Supplier

Written by the company

We stock and supply the highest quality range of security products in the UK. We have over 30 years of experience in the crime prevention industry and have translated this expertise into a trusted and seamless retail website that prioritises ease of ordering, excellent customer service and reliable delivery. Allowing you to focus on protecting what’s important.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

397 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(397)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Defender Signa l Pouches

Purchased a couple of Defender Signal blocker pouches tested them by putting the keys in them and they worked could not open the car door/boot. Also purchased the larger version for the spare keys all very well made.

March 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Products, Super Service

Excellent Products and the service is fantastic. Having done extensive research, looking for the best product for our needs, I placed a bulk order for the defender key safes. The website was super easy to use but something went wrong on my end where my purchase appeared to time out. I contacted the company directly and Ella was an absolute star! She confirmed the order details and placed it manually for me, she also followed up with the tracking information and then later with the VAT receipt. The order was placed yesterday at about 9.30am and the items were delivered today at just before midday. Super speedy, excellent customer service, I will definitely use them again.

February 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service
I incorrectly left the wrong contact email address when making a purchase
Contacted Defender they’ll responded quickly , showing me the email I’d given them.

My product my delivered within 48 hours as advertised, with safe quality packaging

Will be using again for sure

February 3, 2025
Unprompted review
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Rated 3 out of 5 stars

Pouches don’t last that long

The signal blocking pouches last about 6-8 months before signal gets through them. Have had to buy more. They aren’t that expensive but that isn’t the point, I read online that they fail over time, but don’t think I’ve seen that declared on the defender site. I only realised signal was getting through as my partners car has walk away/ walk towards and the headlights came on.

January 18, 2025
Defender Security Products logo

Reply from Defender Security Products

Hi Phil,

We're sorry to hear you're experiencing issues with your item. Our products are designed to last longer than 12 months when following the care guidelines. If you believe you've followed them and the pouch is still underperforming, there may be a fault with the product.

If you have your original order number and the item is within 12 months of purchase, we'd be happy to replace the faulty pouch for you.

Please get in touch with our customer service team, and we'll assist you further.

Kind regards,
Ella

Rated 1 out of 5 stars

Not safe key safe

I bought a defender pro tec key safe
On setting the 4 numbers to enable entry I tried it many times to ensure it worked.
On one occasion I entered the combination the wrong way however it still opened the key safe.
Clearly there is NO way to lock your numbers in.
So if you have 1234 as your code you can gain entry using 2314 or any combination, crazy!
I suggest you make it clear in your advertising that this is the way it functions as I bet a number of people like myself did not know about this I did a lot of research as a retired chief inspector of Police and didn't spot this anywhere until my purchase.
It's a basic assumption the code will fixed.
I have just spent an hour with trading standards about this matter.

January 22, 2025
Unprompted review
Defender Security Products logo

Reply from Defender Security Products

Hi John,

As mentioned in our recent communication, this behaviour is due to the mechanical nature of push-button key safes. These key safes operate based on which buttons are pressed, rather than the sequence in which they are entered, a standard design feature across all brands using this mechanism.

If this is a concern, we recommend considering a key safe with a combination-style lock, which requires the code to be entered in a specific order.

I hope this helps.

Many thanks,
Ella

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Rated 5 out of 5 stars

Best car key pouch

Bought a car key pouch from Defender Security Products. Reviews say it's the best on the market and I have proved this. Took the key right up to the car inside the pouch and it did not open the car

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

Second time I’ve used the company in…

Second time I’ve used the company in fairly quick succession. Fast efficient service. We purchased several on the Tv simulator sec lights for family. Great product & works well. I showed it to a visiting Estate Agent who was viewing a vacant family property- he was most impressed and was going to purchase one.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Quality product & great customer care

I purchased the Defender Pro-tech key safe about 10 months ago. It’s proven to be a robust and quality item. The only drawback has been that I have found the covering a little stiff to get on and off. I emailed the company’s service centre a few days ago. I received a response a day later, which in itself is commendable given the number of companies that do not respond and/or do not do so efficiently. The advice in terms of loosening the fixing bolts slightly was useful and worked.
So credit to Defender Security Products for responding to a customers difficulties; doing so quickly; and giving helpful advice.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Deslite the lens coming loose occasionally, and the USB C charge port rubber being opposite the on off button which can be confusing in the dark, it's well built and of solid construction

The rather large torch was a good buy. I got it for my Defender 300 TDI which I use in my woodland, and this torch is intended for finding my dogs in the dark in wild woodland habitat, and to look at the health of specific trees in the dark or dim light. It is perfect for illuminating difficult areas at some distance. Also if I was to break down it can provide advanced warning to oncoming vehicles on narrow country roads. So although bulky it suits my needs.

November 18, 2024
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