DEFEND INSURANCE Reviews 460

Performed as promised..REFRESHING

Easy to claims process and quick resolution. Great experience.

Excellent customer service!

I had to make a claim due to an accident with my hire car (not my fault) and the team at icar insurance could not have been more helpful. The process to claim was straightforward and there was good communication throughout. I have recommended to my friends.

Super fast in managing the claim and everything went very smoothly.

It was very simple to get hold of the claim form and the form was very easy to fill in - it took me around 15 minutes including the time for downloading and attaching documents. I expected the claim to take a few weeks to resolve but it only took a couple of days for the claim to be sorted and for the money to be in my bank account. A great, no hassle experience

I submitted all relevant documents to prove my claim. DEFEND die'nt bother to asked me for further details. Immediately after submitting my claim they confirmed my insurance claim would be paid into my bank account within 5 days. I must confirm that the payment was paid on time. I would say DEFEND are an amazing insurance company. I was impressed with your excellence service.

Done everything ok better than I can imagine. The company secure my deposit which was ripped of by a fraudulent rental car company.
I do recommend DEFEND INSURANCE
Well done
Thank you very

Very impressed with how quickly they responded to my claim. Email communication is excellent.

I cannot recommend this company more highly, and I say that crucially after a claim and not just after the sales experience when these reviews are normally done. Had a claim, it got paid within a week. Excellent.

A quick reply to my claim. The website clearly outlines what’s required and I was able to simply upload the docs. They had a couple of questions, which I need to reply to, but once that information was provided the claim was quickly processed.

Sadly a recent rental was damaged while parked. Luckily I had the iCar excess insurance. The process for claiming was super easy and clear and the claim was processed within days. Would highly recommend!!

Very efficient process, no fuss and no delay. Great service

Quickest Insurance claim i have ever done i would give 10stars if possible

Helpful & quick

Simple, quick claim process

Great experience in reclaiming charges due to kerbing a hire car in Italy.
Very straightforward process in reclaiming this and money was back in my account within 1-2 weeks

Perfect experience, everthing managed by the car service.

Clear rules, very fast case file and email replies, fast money transfer. Congrats !