Combined Insurance (Canada) Reviews 1,988

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,415 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional staff, praising their helpfulness, professionalism, and extensive knowledge of the products and services offered. Many appreciate the personalized approach, with agents taking the time to clearly explain options and ensure customers understand their coverage without feeling pressured. The overall service is frequently described as excellent, with people feeling well-guided and supported throughout the entire process, leading to peace of mind. However, some customers also noted a lack of communication regarding the receipt or approval of documents, which caused some dissatisfaction.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their knowledge, professionalism,... See more

Service

Consumers find service to be positive, with many expressing high satisfaction and recommending the company... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting agents' helpfulness,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the process is simple, easy to... See more

Product

Users describe positive interactions with product, often highlighting the extensive knowledge of agents who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Completely made the right decision having Combined Insurance cover me! So simple to apply, to submit your documents and they keep you informed every step of the way! I’m no longer worried to get hurt... See more

Company replied

Rated 5 out of 5 stars

Valerie knows her products really well and how to advise your needs without pressuring you to purchase more than you can afford or need. The varying options are a great advantage and also having the a... See more

Company replied

Rated 5 out of 5 stars

Kolten explained everything, and didn't push anything on me. He took everything that I said and gave me his recommendation, but didn't try and make me choose his recommendation as that wasn't an optio... See more

Company replied


Company details

  1. Insurance Company
  2. Disability Insurance Company
  3. Health Insurance Agency
  4. Income Protection Insurance Company
  5. Insurance Agency
  6. Life Insurance Agency

Written by the company

At Combined Insurance Company, we are on a mission to make the world of supplemental insurance easier to understand so you can feel confident you’re well covered. Powered through Chubb, we provide individuals, families, and businesses the supplemental benefits they need to help fill in coverage gaps and take insurance protection further.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great!

i had a great experience with my representative who outlined the policy clearly and had me feeling protected for life without a doubt!

June 5, 2026
Rated 5 out of 5 stars

Kristen was incredibly knowledgeable

Kristen was incredibly knowledgeable, she explained everything to me, took the time to answer all my questions and figure out what would work best for our family. I would 10/10 recommend her to everyone!

May 29, 2026
Rated 5 out of 5 stars

Thanks for coming

They explained everything we need for peace of mind. It was nice to see 2 knowledgeable employees help me get insurance. I dont why I didn't get this earlier. They have different insurance packages, nice to see choices to meet different needs.

June 3, 2026
Rated 5 out of 5 stars

Outstanding Service and Professionalism

I had an excellent experience working with my insurance agent. Neda was extremely knowledgeable, professional, and friendly throughout the entire process. She took the time to answer all of my questions clearly and helped me understand my options without ever making me feel pressured.

It was a pleasure dealing with her, and she made what could have been a complicated process feel simple and stress-free. Her expertise, patience, and commitment to providing outstanding service truly stood out. This was one of the best customer service experiences I have had, and I would highly recommend her to anyone looking for insurance advice and support.

June 4, 2026
Rated 5 out of 5 stars

Kindness

The ladies that came to sell me, the insurance were very knowledgeable and what I needed the most to cover me.
They were kind friendly and looked after what needs I needed

June 4, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look