Defy Medical Reviews 

3,978
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable, patient, and making them feel comfortable and heard during consultations. The customer service and overall user experience are frequently highlighted as excellent, with many noting that appointments are not rushed and questions are answered clearly and thoroughly. The service provided is often described as personalized, with tailored plans and clear explanations of complex topics. However, some people experienced administrative delays, particularly with prescriptions not being sent promptly or requiring multiple follow-ups and calls.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their knowledge, patience, and ability... See more

Customer service

People report positive experiences with customer service, highlighting helpful, knowledgeable, and responsive... See more

Service

Users describe positive interactions with service, highlighting that providers listen, understand individual... See more

User experience

Customers consistently report positive experiences with the user experience, often highlighting the... See more

Product

Reviewers mention ambiguous feedback about product, with some customers praising the knowledge of staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am grateful for Defy. Instead of gatekeeping care and getting tangled up in red tape, Morgan works with me to accomplish a tailor made plan of care that meets my needs. I appreciate the fact that th... See more

Company replied

Rated 5 out of 5 stars

I really felt comfortable talking with Robin. She was very knowledgeable about the products and which ones would most benefit me. She seemed to understand me and how I felt. She also didn't push anyt... See more

Company replied

Rated 5 out of 5 stars

Melissa has amazing listening & diagnosing skills . She was able to negotiate my difficult health challenges and sput in a request for a nurse ZOOM meeting for this coming Monday to make sure I'm us... See more

Company replied

Rated 5 out of 5 stars

I felt like all of my concerns were addressed with the actions I wanted to take. All of my progress on health markers have been very, very positive. I feel as if I am very close to reaching the goal... See more

Company replied


Company details

  1. #4 of 31 best companies in Medical Clinic
  2. #6 of 22 best companies in Doctor
  3. #5 of 31 best companies in Mental Health Service
  4. #2 of 13 best companies in Women's Health Clinic
  5. #2 of 3 best companies in Pain Management Physician
  6. #1 of 6 best companies in Specialized Clinic

About Defy Medical

Written by the company

Learn About Our Clinic
Meet our Care Team
TRT for Men
BHRT for Women


Defy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you.

Our services include:
• Testosterone Replacement Therapy (TRT)
• Bioidentical Hormone Replacement Therapy (BHRT)
• Sexual Health Treatments
• Erectile Dysfunction Therapies
• Thyroid Therapy
• Peptide Therapy
• Nutrition and Supplementation
• IV Infusions
• Ketamine Therapy
• Fat Loss and Weight Management
• Aesthetic Services
• PRP Injections

Feel Better with Defy Medical.

Written by the company

Convenient and customized care.
We treat the whole patient, not just one or two symptoms. Discuss your needs with an expert provider in an extended consult via telemedicine. Then order prescribed medications online with doorstep delivery.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,978)

283 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Megan was great

Megan was great. She was knowledgeable, patient and thorough.

July 23, 2026
Defy Medical logo

Reply from Defy Medical

Thanks for the great review!

Rated 5 out of 5 stars

Great Experience with Robin

I really felt comfortable talking with Robin. She was very knowledgeable about the products and which ones would most benefit me. She seemed to understand me and how I felt. She also didn't push anything on me She pretty much made suggestions and followed it with reasons why they were for me. Ultimately she let me decide if I wanted to pursue the options.

July 21, 2026
Defy Medical logo

Reply from Defy Medical

This is the kind of feedback we love to hear! Thanks for the terrific review, and keep up the great work!

Rated 5 out of 5 stars

Top notch personalized care

Really glad I went with Defy Medical. The staff actually takes the time to have a real conversation with you not just a quick questionnaire and a script. They explain everything in plain terms, answer questions, and never once pushed anything on me. No upselling, no pressure. What I appreciate most is that they don't just refill your prescription when it's due and call it a day. They actually monitor how things are going and adjust based on where you're at. Been very happy with the whole experience so far.

July 21, 2026
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Reply from Defy Medical

What a fantastic review! Thanks so much for taking the time to share your experience with others. We are lucky to have such great patients!

Rated 5 out of 5 stars

Liz is so knowledgeable about all…

Liz is so knowledgeable about all pathways and really helps explain in detail. You can tell she is very passionate about helping people! I feel very lucky to have Liz guide me on a new health journey!

July 20, 2026
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Reply from Defy Medical

Thanks for the great review!

Rated 5 out of 5 stars

Good discussion

Good discussion, sensible questions, knowledgeable answers

July 19, 2026
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Reply from Defy Medical

Thanks for the great review!

Rated 3 out of 5 stars

Prescriptions not called in as promised

Beth is great but she was going to send some prescriptions to my pharmacy. Only one was sent and I have emailed twice about it. My appointment was July 7 and it is now almost 2 weeks later and the prescriptions are still not called in. Very frustrated.

July 9, 2026
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Reply from Defy Medical

Hi, we’re glad to hear you had a positive experience with Beth, but we’re sorry for the delay with your prescriptions. We take this very seriously and we shared this with the appropriate management team and will be reaching out to help get this resolved as quickly as possible.

Rated 5 out of 5 stars

Great but slow start

was great! lost connection but Megan called me on my phone to finish up. The process the uploading process seems to be taking a long time. I'm hoping it will be worth the wait.

July 17, 2026
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Reply from Defy Medical

Hi Jeff, we are sorry to hear about those hiccups. We are in your corner if you need anything moving forward!

Rated 5 out of 5 stars

Dr Calkin was incredible

Dr Calkin was incredible. He explained how each hormone imbalance would make me feel with real life (and funny) examples. He gave me an action plan that is flexible depending on how I feel. He aas so easy to bounce ideas off of and I really felt like he cared. Tysm!!

July 18, 2026
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Reply from Defy Medical

We love hearing this! Thanks for the great review.

Rated 5 out of 5 stars

Mike was very helpful on explaining my…

Mike was very helpful on explaining my blood work results and covering what I needed to improve some of the markers

July 16, 2026
Defy Medical logo

Reply from Defy Medical

We are so glad to hear that you had such a positive experience. It's wonderful to know that our team was able to provide clear explanations and helpful guidance regarding your results.

Rated 5 out of 5 stars

Amazing experience so far!

So far my experience has been amazing! The provider was very thorough and listened to everything i was concerned about. It was very easy to talk to her as well she was very personable!

July 17, 2026
Defy Medical logo

Reply from Defy Medical

This is what we love to hear! Thanks for the great review.

Rated 5 out of 5 stars

Doctor was knowledgeable helpful and…

Doctor was knowledgeable helpful and had some good insight. It's been like 2 months since I started this process though so I hope the medicine gets prescribed soon. Trying to get rid of pain and until I get things going I just have to put up with it. Other than that you guys have been great:-)

July 17, 2026
Defy Medical logo

Reply from Defy Medical

We are so glad to hear that you had a great consult. We are in your corner throughout the process. If you need anything from our team in the meantime, please email Care@DefyMedical.com.

Rated 3 out of 5 stars

Never received my RX-bad communication

I had my appointment on Tuesday July 14th and I have not received a call back to go over how to obtain my prescription. I have called 3 times today and was told they were too busy to talk to me right now and that someone would call me back, I still have not received a call back and it is the end of the day on Friday July 17th. I have called 3 times today and I had to leave a voicemail. I was hoping to get this prescription in a timely manner. I am very concerned that it will be this much of a hassle every time I need to get my prescription refilled-assuming I even get the first dosage of it. What is the protocol for a full refund on everything that I have already paid so far so I can get help through another company? Please call me back ASAP! Thank You!

July 17, 2026
Defy Medical logo

Reply from Defy Medical

Hi Debra, we’re sorry for the frustration and communication delays. We’re glad our team was able to connect with you and take the necessary next steps. We’re continuing to follow up to help ensure there are no further delays.

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