Defy Medical Reviews 

3,998
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 287 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable, patient, and attentive, making them feel heard and understood. Many people appreciate the personalized care and detailed explanations, ensuring they are involved in their treatment plans and understand complex topics. The overall service and user experience are frequently described as excellent, with convenient telemedicine and prompt, helpful interactions. However, some customers also noted issues with the product or service delivery. Specifically, a few people experienced delays in receiving their prescriptions or found that the prescribed options did not fully align with their agreed-upon treatment plans.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their knowledge, helpfulness, and personable... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting that representatives listen... See more

Service

Consumers find service to be positive, with many appreciating the detailed discussions about lab results and... See more

User experience

People report positive experiences with user experience, highlighting that they felt listened to and involved... See more

Product

Customers had ambiguous experiences with product, with some praising the knowledge of staff regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

He taught me more in a short phone call than anyone of the three doctors I dealt with at a major Medical Center in New York City did in the three years I was being treated for low testosterone. He not... See more

Rated 5 out of 5 stars

We had a good discussion about my lab results and how we should proceed with hormone replacement. Beth was knowledgeable and made everything easy to understand. She was also personable and made the ex... See more

Rated 5 out of 5 stars

The appointment itself was awesome. Michelle was great. She listened, answered all my questions and had a plan for us now and also going forward. It was thorough and she was extremely knowledgeable.... See more

Company replied

Rated 5 out of 5 stars

I am grateful for Defy. Instead of gatekeeping care and getting tangled up in red tape, Morgan works with me to accomplish a tailor made plan of care that meets my needs. I appreciate the fact that th... See more

Company replied


Company details

  1. #4 of 31 best companies in Medical Clinic
  2. #6 of 22 best companies in Doctor
  3. #5 of 32 best companies in Mental Health Service
  4. #2 of 13 best companies in Women's Health Clinic
  5. #2 of 3 best companies in Pain Management Physician
  6. #1 of 6 best companies in Specialized Clinic

About Defy Medical

Written by the company

Learn About Our Clinic
Meet our Care Team
TRT for Men
BHRT for Women


Defy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you.

Our services include:
• Testosterone Replacement Therapy (TRT)
• Bioidentical Hormone Replacement Therapy (BHRT)
• Sexual Health Treatments
• Erectile Dysfunction Therapies
• Thyroid Therapy
• Peptide Therapy
• Nutrition and Supplementation
• IV Infusions
• Ketamine Therapy
• Fat Loss and Weight Management
• Aesthetic Services
• PRP Injections

Feel Better with Defy Medical.

Written by the company

Convenient and customized care.
We treat the whole patient, not just one or two symptoms. Discuss your needs with an expert provider in an extended consult via telemedicine. Then order prescribed medications online with doorstep delivery.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,998)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very informative and helpful

Very informative and helpful. Very knowledgeable about my situation

July 15, 2026
Defy Medical logo

Reply from Defy Medical

We're so happy to hear that you found our information helpful and that we were able to assist you with your situation. Thank you for taking the time to share your positive experience!

Rated 5 out of 5 stars

Professional and Compassionate Care

Kenzie was professional, reassuring, knowledgeable, and met every concern of mine with the utmost care and compassion. It was wonderful to have the opportunity to speak with her about my treatment plan in advance of my scheduled follow-up. Every interaction I have had with Defy has been nothing short of stellar.

July 15, 2026
Defy Medical logo

Reply from Defy Medical

We're so glad to hear about your positive experience and that our team could provide such supportive and knowledgeable care. Thank you for sharing your wonderful feedback!

Rated 5 out of 5 stars

GLP 1 CALL

My call came at exactly the time that was agreed upon. Conversation was very god, with a few suggestions.

July 16, 2026
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Reply from Defy Medical

We're so happy to hear that our call met your expectations and that you found our conversation helpful. We appreciate your positive feedback!

Rated 5 out of 5 stars

Melissa has amazing listening &…

Melissa has amazing listening & diagnosing skills . She was able to negotiate my difficult health challenges and sput in a request for a nurse ZOOM meeting for this coming Monday to make sure I'm using my syringe properly.

July 16, 2026
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Reply from Defy Medical

We are so glad to hear about your positive experience. Thanks for the feedback!

Rated 5 out of 5 stars

My experience with the practitioner was…amazing!

My experience with the practitioner was phenomenal! She was extremely knowledgeable in all areas and thoroughly explain my lab results and came up with a plan going forward to help me feel like myself again. I have been searching for five years for someone to help me. Defy is amazing! They have been extremely responsive since the very first interaction with emails and explanations of exactly what to do throughout the process. Iwould highly recommend them.

July 16, 2026
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Reply from Defy Medical

Terry, thank you so much for this incredibly thoughtful message. This really put a smile on our face, and we have shared it with the team. This absolutely made our day. Keep up the amazing work and we are always in your corner!

Rated 5 out of 5 stars

Responsive

Responsive, understood what needed to be done and called back. You can tell when someone cares about their work and she did a great job!

July 14, 2026
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Reply from Defy Medical

That's what it's all about. So glad to hear it. Thank you for the great review.

Rated 5 out of 5 stars

Corbin is great

Corbin is great! He listens, is compassionate, and gives guidance. Great guy!

July 14, 2026
Defy Medical logo

Reply from Defy Medical

We are so happy to hear about your positive experience and appreciate your kind words. We value your feedback.

Rated 5 out of 5 stars

Beth was fantastic

Beth was fantastic! Finally a provider that listens and understands a woman’s needs, and the fact it’s not one size fits all. Highly recommend Beth!

July 15, 2026
Defy Medical logo

Reply from Defy Medical

We are so happy to hear that our provider was able to listen and understand your needs. Thank you for your kind words!

Rated 5 out of 5 stars

Beth is amazing

Beth is amazing! She listens to me and my symptoms and not just lab numbers. She does not rush through appointments and answers all my questions. My experience with her and Defy has been great.

July 14, 2026
Defy Medical logo

Reply from Defy Medical

We truly appreciate your kind words.

Rated 5 out of 5 stars

Mike is the best

Mike is the best. He remembers me, my situation and always offers great advice!

July 13, 2026
Defy Medical logo

Reply from Defy Medical

That's what it's all about. Keep up the great work, Adam!

Rated 3 out of 5 stars

Taking a long time!

The session itself was fine but it's been a week since we met and I haven't heard anything. It's taking MUCH longer than I would have expected. So far not super impressed but hopeful it gets better.

July 10, 2026
Defy Medical logo

Reply from Defy Medical

Hi Joy, thank you for sharing this. We’re glad to hear the session itself went well, but we’re sorry for the delay afterward. We’ve sent your feedback to our management team for review, and someone will be reaching out to help make sure you’re taken care of. We appreciate your patience and the opportunity to improve your experience.

Rated 5 out of 5 stars

Best appointment I’ve had with Defy

Best appointment I’ve had with Defy. My provider went through my bloodwork line by line and actually talked through the reasoning with me instead of just handing down a number. Nothing rushed, straight answers. If you want to understand your own labs and be part of the decision, this is the place.

July 13, 2026
Defy Medical logo

Reply from Defy Medical

We're so happy to hear about your positive experience with us! It's wonderful to hear that Michelle took the time to thoroughly explain your bloodwork and involve you in the decision-making process. We truly value your feedback and appreciate you sharing your understanding of our approach.

Rated 5 out of 5 stars

Had good communication and was helpful…

Had good communication and was helpful in helping me related to my concerns

July 12, 2026
Defy Medical logo

Reply from Defy Medical

We're happy to hear that our communication was helpful in addressing your concerns. We appreciate your positive feedback!

Rated 5 out of 5 stars

Kenzie was so helpful

Kenzie was so helpful. She listened to everything I needed to say and answered all my questions. I hung up feeling so much better after our call.

July 12, 2026
Defy Medical logo

Reply from Defy Medical

So glad to hear it! Thank you for this very thoughtful review. Keep up the great work!

Rated 5 out of 5 stars

Very helpful

Very helpful. Appreciate listening to all my questions and concerns. Didn’t feel rushed or ignored. Very happy!

July 12, 2026
Defy Medical logo

Reply from Defy Medical

We're so glad to hear that you felt heard and well-cared for during your visit. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Physician was professional

Physician was professional, knowledgeable, and helped me understand everything I had questions about

June 25, 2026
Defy Medical logo

Reply from Defy Medical

We are so glad to hear about your experience. We appreciate you sharing your positive feedback!

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