Defy Medical Reviews 

3,995
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 287 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable, patient, and attentive, making them feel heard and understood. Many people appreciate the personalized care and detailed explanations, ensuring they are involved in their treatment plans and understand complex topics. The overall service and user experience are frequently described as excellent, with convenient telemedicine and prompt, helpful interactions. However, some customers also noted issues with the product or service delivery. Specifically, a few people experienced delays in receiving their prescriptions or found that the prescribed options did not fully align with their agreed-upon treatment plans.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their knowledge, helpfulness, and personable... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting that representatives listen... See more

Service

Consumers find service to be positive, with many appreciating the detailed discussions about lab results and... See more

User experience

People report positive experiences with user experience, highlighting that they felt listened to and involved... See more

Product

Customers had ambiguous experiences with product, with some praising the knowledge of staff regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

He taught me more in a short phone call than anyone of the three doctors I dealt with at a major Medical Center in New York City did in the three years I was being treated for low testosterone. He not... See more

Rated 5 out of 5 stars

We had a good discussion about my lab results and how we should proceed with hormone replacement. Beth was knowledgeable and made everything easy to understand. She was also personable and made the ex... See more

Rated 5 out of 5 stars

The appointment itself was awesome. Michelle was great. She listened, answered all my questions and had a plan for us now and also going forward. It was thorough and she was extremely knowledgeable.... See more

Company replied

Rated 5 out of 5 stars

I am grateful for Defy. Instead of gatekeeping care and getting tangled up in red tape, Morgan works with me to accomplish a tailor made plan of care that meets my needs. I appreciate the fact that th... See more

Company replied


Company details

  1. #4 of 31 best companies in Medical Clinic
  2. #6 of 22 best companies in Doctor
  3. #5 of 31 best companies in Mental Health Service
  4. #2 of 13 best companies in Women's Health Clinic
  5. #2 of 3 best companies in Pain Management Physician
  6. #1 of 6 best companies in Specialized Clinic

About Defy Medical

Written by the company

Learn About Our Clinic
Meet our Care Team
TRT for Men
BHRT for Women


Defy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you.

Our services include:
• Testosterone Replacement Therapy (TRT)
• Bioidentical Hormone Replacement Therapy (BHRT)
• Sexual Health Treatments
• Erectile Dysfunction Therapies
• Thyroid Therapy
• Peptide Therapy
• Nutrition and Supplementation
• IV Infusions
• Ketamine Therapy
• Fat Loss and Weight Management
• Aesthetic Services
• PRP Injections

Feel Better with Defy Medical.

Written by the company

Convenient and customized care.
We treat the whole patient, not just one or two symptoms. Discuss your needs with an expert provider in an extended consult via telemedicine. Then order prescribed medications online with doorstep delivery.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,995)

245 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Defy Medical

Michelle, NP, was so wonderful to speak with during my intake. I made the right choice by going to Defy. I am feeling optimistic about my health and medical provider.

June 28, 2026
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Reply from Defy Medical

This makes us so happy. Thanks for the great review!

Rated 5 out of 5 stars

Elizabeth Thara is a great NP that is…

Elizabeth Thara is a great NP that is an asset to your team. She listens to the patient in a very respectful manner. You will not find anyone better. By the way, I am a physician, so I know the caliber of professional she is.

June 26, 2026
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Reply from Defy Medical

Thank you for this incredibly thoughtful review. We will share it with the team. Keep up the great work!

Rated 5 out of 5 stars

My first consult went very well

My first consult went very well, Megan was great, very thorough and explained things very clearly, offering well thought suggestions.

June 26, 2026
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Reply from Defy Medical

We're so glad to hear your first consultation was a positive experience and that our team provided clear explanations and helpful suggestions. We appreciate your kind words!

Rated 5 out of 5 stars

Ben was super helpful

Ben was super helpful! I appreciate his insight.

June 27, 2026
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Reply from Defy Medical

We're so glad to hear that Ben provided such helpful insights. We truly appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

New Patient

I recently became a patient of Defy Medical and so far my experience has been a positive one. The staff I have dealt with have been very welcoming and helpful. I will update my experience in a few months.

June 27, 2026
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Reply from Defy Medical

We're so happy to hear about your positive initial experience with us! We truly appreciate you sharing your kind words about our welcoming and helpful staff. We look forward to your update!

Rated 5 out of 5 stars

Best consultation I’ve ever had since…

Best consultation I’ve ever had since being on bhrt! She was very thorough and answered all my questions! Thank you!🙏

June 27, 2026
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Reply from Defy Medical

We're so happy to hear that your consultation was thorough and informative. We appreciate your kind words!

Rated 5 out of 5 stars

Beth was very knowledgeable in my blood…

Beth was very knowledgeable in my blood results. Made her recommendations, and answer all my questions. Very happy.

June 26, 2026
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Reply from Defy Medical

We're so happy to hear about your positive experience and that all your questions were answered thoroughly. We appreciate your kind words!

Rated 5 out of 5 stars

Mike is great

Mike is great! Mike listens and is always offering suggestions and possible treatment options to help with any issue I may be having with current protocol. I appreciate his years of experience.

June 26, 2026
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Reply from Defy Medical

Thanks for this great review, Brian!

Rated 1 out of 5 stars

extremely long waits for notes…

I've never had a bad experience necessarily with my PA however I asked twice for a travel letter as we are going to Canada in just a few weeks. My husband asked his PA as well and neither one of us have received it nor is it in our chart/file/documents in our account. We pay a lot of money out of pocket with this company for your services and expect excellent service when it comes to things that should be handled in a timely manner. I'm not sure if that reflects on our PA or admin or what but some one is dropping the ball and as a high paying customer we are not satisfied. We shouldn't have to wait for over a week for notes to be updated in our account nor should I have to go back to ask multiple times for a travel letter!

June 19, 2026
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Reply from Defy Medical

Hi Jennifer, we’re sorry for the frustration and for the extra follow-up this has taken. We know this is something you needed handled sooner, especially with travel coming up. Our team is looking into this now and will follow up directly to help get it resolved.

Rated 5 out of 5 stars

Ben was great and just spent the time…

Ben was great and just spent the time going through my situation and how to resolve it. He made me feel like he wasn't in a rush to get me off the call for his next appointment (which is what virtually all the doctors I have gone to in the past years have done).

June 26, 2026
Defy Medical logo

Reply from Defy Medical

That's what it's all about. We are glad you got to go over everything and not feel rushed. Thanks for the great review!

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with my provider. She was patient, attentive, and took the time to listen to my concerns. My appointment started on time, and I felt that my questions were answered clearly. She was especially helpful when I asked about dosing and possible adjustments to my treatment plan. I appreciated her professionalism, communication, and willingness to work with me.

June 24, 2026
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Reply from Defy Medical

We love receiving feedback like this. Keep up the great work!

Rated 5 out of 5 stars

Mike is great

Mike is great. He's very patient and always gets to the root problem.

June 24, 2026
Defy Medical logo

Reply from Defy Medical

Love to hear that. Thanks for the great review!

Rated 5 out of 5 stars

A very good first experience!

Everything was explained well, and Morgan was helpful, knowledgeable, understanding and gave me hope for my post menopause symptoms. So now I'm waiting for the text to order my peptides, so I hopefully can begin using them soon!:)

June 23, 2026
Defy Medical logo

Reply from Defy Medical

We love receiving feedback like this. Thanks for the great review!

Rated 5 out of 5 stars

The nurse was very informative

The nurse was very informative, polite patient and helpful. I reached out to defy nurse. Ask her a question about a specific medication. Not only did she answer my question, she reviewed the remainder of my medications and provided new guidance.

June 25, 2026
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Reply from Defy Medical

We love to hear that. Thanks for the great review!

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