Defy Medical Reviews 

3,999
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 287 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable, patient, and attentive, making them feel heard and understood. Many people appreciate the personalized care and detailed explanations, ensuring they are involved in their treatment plans and understand complex topics. The overall service and user experience are frequently described as excellent, with convenient telemedicine and prompt, helpful interactions. However, some customers also noted issues with the product or service delivery. Specifically, a few people experienced delays in receiving their prescriptions or found that the prescribed options did not fully align with their agreed-upon treatment plans.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their knowledge, helpfulness, and personable... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting that representatives listen... See more

Service

Consumers find service to be positive, with many appreciating the detailed discussions about lab results and... See more

User experience

People report positive experiences with user experience, highlighting that they felt listened to and involved... See more

Product

Customers had ambiguous experiences with product, with some praising the knowledge of staff regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

He taught me more in a short phone call than anyone of the three doctors I dealt with at a major Medical Center in New York City did in the three years I was being treated for low testosterone. He not... See more

Rated 5 out of 5 stars

We had a good discussion about my lab results and how we should proceed with hormone replacement. Beth was knowledgeable and made everything easy to understand. She was also personable and made the ex... See more

Rated 5 out of 5 stars

The appointment itself was awesome. Michelle was great. She listened, answered all my questions and had a plan for us now and also going forward. It was thorough and she was extremely knowledgeable.... See more

Company replied

Rated 5 out of 5 stars

I am grateful for Defy. Instead of gatekeeping care and getting tangled up in red tape, Morgan works with me to accomplish a tailor made plan of care that meets my needs. I appreciate the fact that th... See more

Company replied


Company details

  1. #4 of 31 best companies in Medical Clinic
  2. #6 of 22 best companies in Doctor
  3. #5 of 32 best companies in Mental Health Service
  4. #2 of 13 best companies in Women's Health Clinic
  5. #2 of 3 best companies in Pain Management Physician
  6. #1 of 6 best companies in Specialized Clinic

About Defy Medical

Written by the company

Learn About Our Clinic
Meet our Care Team
TRT for Men
BHRT for Women


Defy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you.

Our services include:
• Testosterone Replacement Therapy (TRT)
• Bioidentical Hormone Replacement Therapy (BHRT)
• Sexual Health Treatments
• Erectile Dysfunction Therapies
• Thyroid Therapy
• Peptide Therapy
• Nutrition and Supplementation
• IV Infusions
• Ketamine Therapy
• Fat Loss and Weight Management
• Aesthetic Services
• PRP Injections

Feel Better with Defy Medical.

Written by the company

Convenient and customized care.
We treat the whole patient, not just one or two symptoms. Discuss your needs with an expert provider in an extended consult via telemedicine. Then order prescribed medications online with doorstep delivery.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,999)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The nurse was very informative

The nurse was very informative, polite patient and helpful. I reached out to defy nurse. Ask her a question about a specific medication. Not only did she answer my question, she reviewed the remainder of my medications and provided new guidance.

June 25, 2026
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Reply from Defy Medical

We love to hear that. Thanks for the great review!

Rated 5 out of 5 stars

Efficient

Efficient, knowledgeable and heard me out and altered the solution. Seems promising. Thanks.

June 24, 2026
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Reply from Defy Medical

So glad to hear it. Thanks for the great review!

Rated 5 out of 5 stars

Sydney was super helpful

Sydney was super helpful, listened to my issues and quickly got the message to my provider!

June 19, 2026
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Reply from Defy Medical

Glad to hear it. Thanks for the great review!

Rated 5 out of 5 stars

Beth was absolutely wonderful

Beth was absolutely wonderful. She was very professional and very knowledgeable. She answered all of my questions. I appreciate the consultation.

June 19, 2026
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Reply from Defy Medical

We love to hear that. Thanks for the great review!

Rated 3 out of 5 stars

My original appointment was with Ben…

My original appointment was with Ben Walker. He was very friendly, patient, knowledgeable and helped me to understand my options. I wish I’d gone with him the second time, but I was having trouble aligning schedules and thought it couldn’t hurt to get information from another practitioner who was female and had many years of HRT experience so I booked with Robin. She was impatient, curt, rude and talk to me like I was stupid. My experience with Defy has been mixed, depending on the person I speak with, from very positive to mediocre and now to negative with her. Also, once you have a prescription filled out of state for testosterone as a female they won’t transfer it back to CA so I’m paying three times as much. Something to consider if you’re looking for cost efficiency you may want to go with a local provider after all.

June 19, 2026
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Reply from Defy Medical

Thank you for sharing your feedback. We’re sorry to hear that your recent appointment did not feel like the right fit for you. We know every patient’s care experience is personal, and we appreciate you bringing your concerns to our attention. Please contact our team directly so we can better understand your experience and review any available options with you.

Rated 5 out of 5 stars

I couldn’t be happier.

Morgan and the rest of your staff were incredible. I felt like Morgan truly listened to me and cares about my treatment plan. I know I’m in good hands with Defy.

June 18, 2026
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Reply from Defy Medical

This sure does put a smile on our face! Thanks so much for the positive review. Keep up the great work!

Rated 5 out of 5 stars

Morgan is a good listener and very…

Morgan is a good listener and very responsive to my needs.
I am still looking for 2 things in my cart. I need GHK -cu and Pt 141 spray.

June 19, 2026
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Reply from Defy Medical

Thanks for the great review, Donna. Please email Care@DefyMedical.com and we can certainly look into these items in your cart.

Rated 5 out of 5 stars

Morgan listened to my concerns

Morgan listened to my concerns, addressed them, made suggestions and answered all my questions regarding my plan of treatment.

June 17, 2026
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Reply from Defy Medical

That's precisely what we love to hear. Thanks for the great review!

Rated 5 out of 5 stars

I felt like all of my concerns were heard!

I felt like all of my concerns were addressed with the actions I wanted to take. All of my progress on health markers have been very, very positive. I feel as if I am very close to reaching the goals for health and wellness I set for myself. Corbin was a big part of giving me the right guidance and is willing to work towards what I am looking to accomplish.

June 18, 2026
Defy Medical logo

Reply from Defy Medical

We are so happy to hear about your positive progress and that your concerns were addressed. We appreciate you sharing your wonderful experience and are glad we could help you reach your health goals.

Rated 5 out of 5 stars

Unbelievably outstanding experience

I cannot say enough positive things about my recent consultation. As someone who works in healthcare, I have high expectations when it comes to patient education, communication, and clinical expertise, and this experience exceeded all of them.

What impressed me most was the amount of time the physician dedicated to thoroughly reviewing my laboratory results. Rather than simply providing numbers and recommendations, they carefully broke down each result, explained its significance, and discussed how the various findings related to one another. Every question I had was answered with patience, clarity, and an impressive depth of knowledge.

The physician went far beyond a routine review of labs. They took the time to explain the physiological mechanisms that could be contributing to my symptoms, helping me understand what was happening in my body on a much deeper level. Equally impressive was their discussion of the psychosocial factors that can influence health and symptom presentation. The comprehensive approach made me feel genuinely heard and understood.

Throughout the consultation, I never felt rushed. The physician demonstrated a rare combination of clinical expertise, critical thinking, compassion, and exceptional communication skills. They translated complex medical concepts into understandable explanations while still providing the level of detail that healthcare professionals appreciate.

This was one of the most thorough, educational, and patient-centered medical consultations I have ever experienced. The quality of care was truly outstanding, and I left feeling informed, empowered, and confident in my treatment plan. I would highly recommend this physician to anyone seeking a provider who is knowledgeable, attentive, and genuinely invested in their patients’ well-being.

June 16, 2026
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Reply from Defy Medical

We are so pleased to hear about your exceptional consultation experience. It is wonderful to know that Dr. Calkin's dedication to patient education, thoroughness, and compassionate communication exceeded your high expectations. We truly value your kind words and appreciate you sharing such positive feedback.

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