One of the three plant pots I ordered arrived completely destroyed. The damage reporting process on deindeal.ch is not very intuitive and feels old-fashioned as it must be done via email. I received a... See more
Company replied
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See what reviewers are saying
I am very disappointed with the service provided by your company. The delivery times are excessively long, and I am still waiting for a response regarding two orders that are now over a month delaye... See more
Company replied
Great! Top destination! The team is super friendly, highly competent and everything is very well organized. It was a wonderful experience with an incredible number of impressions. A big thank you t... See more
Company replied
I'm not sure what Service I took. But it was marvellous, left a star to reach for the top. stay motivated and hidrated. Dish with fish, was better last year (raw fish cut and served with two l... See more
Company details
Written by the company
Liebe DeinDeal-Community, wir wissen, dass nicht immer alles perfekt läuft. Doch wenn Du Fragen oder Anregungen hast, sind wir jederzeit für Dich da – melde Dich gerne bei uns! Unser Antrieb ist es, für Dich täglich die besten Deals zu finden. Wir freuen uns, wenn Du unser Engagement spürst und genauso viel Freude an unseren Angeboten hast wie wir! Dein DeinDeal-Team
Contact info
Flurstrasse 55, 8021, Zürich, Switzerland
- www.deindeal.ch
3.1
Average
3K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent pedicure and super friendly…
Excellent pedicure and super friendly service
May 8, 2026
Unprompted review
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Voucher instead of cash
I did not like the fact, that I did not get my money back after returning the product. Instead I got a voucher.
Was definitely my last order for clothes there.
May 8, 2026
Unprompted review
Reply from DeinDeal.ch
Hello Mr. Ben,
Thank you very much for openly sharing your opinion with us.
We understand that the current situation is frustrating for you. As soon as we receive and inspect your return, the corresponding credit will automatically be posted to your customer account.
If you have any further questions or would like a direct refund to your originally used payment method, our customer service is always happy to assist you. We will review your individual case and support you with the further process.
We thank you for your understanding.
We wish you a pleasant day.
Best regards
Deindeal.ch Team
The order wasn't delivered within the…
The order wasn't delivered within the estimated time. I had to call several times to cancel it. The wait time was very long, and then customer service was nonexistent. The operators were unfriendly and seemed unmotivated.
May 5, 2026
Unprompted review
Reply from DeinDeal.ch
Hello Alejandro,
Thank you for taking the time to provide feedback.
Delivery times are indicative values for us, based on information from our partners. If there are deviations, it is frustrating and something we actively want to improve.
Every feedback is reviewed internally and incorporated into training and process adjustments.
If you still need assistance, please contact our customer service directly so that we can find a satisfactory solution for you.
Thank you for your understanding
We wish you a wonderful day.
Best regards
Deindeal.ch
I am very disappointed with the service…
I am very disappointed with the service provided by your company. The delivery times are excessively long, and I am still waiting for a response regarding two orders that are now over a month delayed. Additionally, I placed an order which was sent incorrectly; I reordered the same item, and once again, the wrong shoes were delivered.
Communication has been extremely poor, with little to no response from your side. Overall, this has been a very frustrating experience, and based on this, I cannot recommend purchasing from your company.
May 4, 2026
Unprompted review
Reply from DeinDeal.ch
Hello Juan,
thank you for your honest feedback. Waiting is rarely anyone’s favorite activity – we understand that well. For some deals, shipping is handled directly by our partners, which can result in varying delivery times. We are currently working on providing earlier and clearer status updates.
Regarding communication, we are sorry that you had this experience. Our customer service team is continuously working to handle inquiries more quickly and clearly.
If you like, we would be happy to review your order together.
Thank you for your understanding.
We hope you have a wonderful day.
Best regards,
Deindeal.ch
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Great beauty treatment
Great beauty treatment
Really enjoyed the treatment
April 28, 2026
Unprompted review
Reply from DeinDeal.ch
Hello Nicole,
Thank you very much for your great review. We are very pleased to read that everything was perfect – that's exactly how it should be.
We wish you an excellent day.
Kind regards
Deindeal.ch
First order with this site
I placed an order with several items on this website, but unfortunately my experience has been disappointing so far.
The order was split into multiple shipments, and although delivery was originally expected last week, only one item out of seven has arrived so far. Unfortunately, the item that did arrive appears to have a quality issue.
I contacted customer service by email immediately and provided photos and videos of the problem. However, I did not receive a response until I called the hotline myself, which made communication quite difficult. I was then informed that my email had been received but the attachments were missing, so I sent everything again via WhatsApp. Since then, I have still not received a reply.
At this moment, I cannot recommend this website based on my current experience. However, I sincerely hope that after this feedback, the company will review my case and improve their response and service.
April 28, 2026
Unprompted review
Reply from DeinDeal.ch
Hello Viktoriia,
Thank you for your honest feedback.
Waiting is rarely anyone’s favorite pastime—we understand that completely. For some deals, shipping is handled directly by our partners, which means delivery times may vary. We’re currently working on providing status updates sooner and making them clearer.
If a product doesn’t meet your expectations, that’s naturally disappointing. Feedback like this helps us critically evaluate our partners and product offerings.
Thank you for your understanding. We hope you have a wonderful day.
Best regards, Deindeal.ch
Great! Top destination and Team
Great!
Top destination! The team is super friendly, highly competent and everything is very well organized. It was a wonderful experience with an incredible number of impressions. A big thank you to the entire Chocolate team around Luc💪absolutely recommendable!
Best regards,
HB
April 25, 2026
Unprompted review
Reply from DeinDeal.ch
Hello,
Thank you very much for your great review. We are very pleased to read that everything was perfect – that's exactly how it should be.
We wish you an excellent day.
Kind regards
Deindeal.ch
Information about shipping not accurate…
Information about shipping not accurate sometimes buy very happy with the timeline and products bought.
April 13, 2026
Unprompted review
Reply from DeinDeal.ch
Hello,
Thank you very much for taking the time to leave a review.
Maybe you will soon discover another deal that you like.
We wish you an excellent day.
Kind regards,
Deindeal.ch
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The hairstylist said that he had 45…
The hairstylist said that he had 45 years of experience. Unfortunately it was my worst experience within 30 years of bleaching my hair. I have different colours in my hair including yellow, grey, black and copper. And above that, the made a bad hair cut.
April 9, 2026
Unprompted review
Reply from DeinDeal.ch
Hello dear customer,
We would like to sincerely thank you for your valuable feedback.
We are truly sorry to hear that you had such an experience with one of our partners. We understand how disappointing and frustrating this situation is for you.
To file a complaint, please contact the partner in question directly first. If you encounter any difficulties or do not receive a satisfactory resolution, we will of course be happy to assist you and will work to mediate between you and our partner to find a solution together.
Your feedback is directly incorporated into our quality assessment.
We sincerely apologize for the inconvenience and hope to continue serving you as a customer.
We wish you a pleasant day.
Best regards,
Deindeal.ch
Too late was supposed to be here 3…
Too late was supposed to be here 3 weeks before still waiting for my order .
March 13, 2026
Unprompted review
Reply from DeinDeal.ch
Hello Mr. Mexili,
Thank you very much for your comment.
First of all, we would like to apologize for the inconvenience and the long wait.
Although we make every effort to ensure fast and smooth delivery, it is important to note that certain aspects of the delivery process are beyond our direct control.
The delivery dates listed on our website are approximate. Of course, we do everything we can to meet these deadlines.
Our goal is to ensure that you receive your package as soon as possible, and we do our utmost to resolve any difficulties that arise.
Our customer service team is happy to assist you further.
We wish you a wonderful day.
Best regards,
Deindeal.ch
Reply from DeinDeal.ch
Hello,
Thank you very much for your great review. We are very pleased to read that everything was perfect – that's exactly how it should be.
We wish you an excellent day.
Kind regards
Deindeal.ch
Reply from DeinDeal.ch
Hello,
Thank you very much for your great review. We are very pleased to read that everything was perfect – that's exactly how it should be.
We wish you an excellent day.
Kind regards
Deindeal.ch
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Ordered 5 weeks ago. Not even shipped yet.
Placed an order on 11/3/26. It's now 13/4/26. Their website doesn't even say it's on the way, just "In progress"
Seriously ? A month later....?!
Never, ever again...
Timeline:
11/3/26: Placed an order with DeinDeal for some Benetton goods. The confirmation email stated "Dispatch is scheduled between: 02/04/2026 and 08/04/2026"
13/4/26: Emailed DeinDeal, demanding a refund on my order. Their website showed it hadn't even been sent yet.
15/4/26: Reply from DeinDeal, apologising, "we should have informed you in advance that the delivery of your order would be delayed", and asking me to verify if I wanted to cancel the order.
15/4/26: Emailed DeinDeal, telling them I've already answered that question. Yes! Time's up ! I want a refund !
18/4/26: No reply from DeinDeal, so I emailed them again. Their website *still* says this order is "In Progress", with an estimated shipping date of "02.04.2026 - 08.04.2026".
21/4/26: Still no reply from DeinDeal.
23/4/26: Out of desperation, I posted a public message on LinkedIn addressed to the DeinDeal CEO, to tell him my order hasn't even been dispatched, and that the DeinDeal customer services refuse to answer me. I emailed DeinDeal customer services to tell them that I'd contacted him.
27/4/26: Still absolutely no reply from DeinDeal.
28/4/26: The CEO of DeinDeal actually took the time to reply to my public complaint on LinkedIn, apologised for their level of customer service and said he'd look into my issue.
28/4/26: I emailed the DeinDeal "info" and "support" customer service emails, with screenshots of the chat with the CEO, to warn them that I have now taken this to their CEO.
29/4/26: STILL no reply and certainly no apologies from the DeinDeal support staff, but I got an automated email to confirm that my order - which had never been shipped - had finally been cancelled, and refunded.
Potential customers...
THIS is the level of customer service you can expect from DeinDeal.
Stick to Galaxus (next day delivery, you can see what's in stock, and they have amazing customer service)
My thanks to the DeinDeal CEO for getting involved, but seriously, you need different staff.
This wasn't just a "logistics issue". I've worked in retail, mistakes happen, I can accept that.
This was down to non-existent customer services, not even willing to acknowledge a mistake, or apologise.
DeinDeal is Swiss customer services at it's absolute worst.
You've been warned.
April 13, 2026
Unprompted review
Reply from DeinDeal.ch
Hello Mr. Gledhill,
Thank you for your honest feedback.
Waiting is rarely anyone’s favorite pastime—we understand that completely.
For some deals, shipping is handled directly by our partners, which can result in varying delivery times.
We are currently working on providing status updates earlier and more clearly.
We would like to apologize for the lack of communication and the delayed delivery.
We hope for your understanding and wish you a wonderful day.
Best regards,
Deindeal.ch
Unprofessional and untrustworthy!
Ordered a storage Unit on February 5th 2026. Not only did they totally mess up my order but the return was completely wrong too. Firstly they decided to send a replacement piece delivery for which was done without any prior notice, no email or sms confirmation, just on their own. Then , once again the incorrect item was sent and on top of that they have not bothered to have the first piece collected in nearly 4 weeks !! Even after repeated mails and phone calls they refuse to have the item collected nor have they refunded my amount. I am still waiting! Highly unprofessional delivery and after sales service and absolutely zero accountability or compensation for how lazy they are. Very unhappy Deindeal !
March 11, 2026
Unprompted review
Reply from DeinDeal.ch
Hello, dear customer,
Thank you very much for your feedback.
We sincerely apologize for the inconvenience caused.
Unfortunately, there was a misunderstanding with the shipping carrier, who accidentally delivered the item to you again instead of to us. We apologize that it took longer than expected to resolve your issue.
We have instructed the shipping company once again to pick up the item from you and bring it to our warehouse.
Should any further difficulties arise, please do not hesitate to contact us directly—we will be happy to assist you and ensure a quick resolution.
Your satisfaction is important to us, and we deeply regret that we were unable to meet your expectations this time.
Thank you very much for your patience and understanding.
We wish you a wonderful day.
Deindeal.ch
Damaged delivery and outdated claims process
One of the three plant pots I ordered arrived completely destroyed. The damage reporting process on deindeal.ch is not very intuitive and feels old-fashioned as it must be done via email. I received an automated response stating that there are currently delays due to a high volume of inquiries and asking me to only send my request once. They provided a phone number for support between 9:00 and 15:30 on weekdays. I sincerely hope that the exchange will be handled quickly and efficiently.
April 10, 2026
Unprompted review
Reply from DeinDeal.ch
Hello, dear customer,
We would like to sincerely thank you for your valuable feedback and review.
We are truly sorry that you had such a negative experience with your order. We fully understand how disappointing and frustrating it is when the items you ordered are damaged during shipping and you do not receive them in perfect condition. We would like to sincerely apologize for the inconvenience this has caused.
Since our company operates exclusively as an e-commerce platform, we unfortunately cannot ship replacement items directly for damaged goods. Our customer service team does not have access to inventory, as our business model is based on partnering with various suppliers. This means that we typically order items specifically for our customers and do not keep them in stock ourselves. For this reason, we are unable to directly exchange goods damaged during transit. In such cases, we are required to first consult with the respective supplier or, in the event of shipping damage, with the shipping carrier, to clarify the next steps and find a solution for you. We understand that this process may seem cumbersome and perhaps outdated to you as a customer. Nevertheless, we ask for your understanding that, due to the structure of our business model, we are unfortunately unable to deviate from this procedure.
We are doing everything we can to process your request as quickly as possible and to find a satisfactory solution for you together with our supplier.
If you have any further questions, please contact our customer service; we will be happy to assist you.
Thank you for your understanding.
We wish you a great start to the week.
Best regards,
Deindeal.ch
Complaint Regarding Order Delay and Customer Service Experience
I am writing to express my dissatisfaction with both the delay in my order and the poor customer service I recently experienced.
I placed an order with your company, which was expected to be delivered no later than April 2nd. However, as of today, April 10th, I have yet to receive it.
I contacted your customer service team today, and the representative informed me that my order has not even been prepared yet and may take even longer. Instead of offering a proper solution, she simply gave me two options: either cancel the order or continue waiting, without providing any clear timeline.
When I asked if it might take as long as a month, she repeated the same response without any clarification or assistance. I also requested her name, but she refused to provide it and ended the call abruptly by hanging up.
This experience was extremely disappointing. Rather than trying to help resolve the issue, the representative was unhelpful and rude, which is not the level of service I expected from your company.
April 10, 2026
Unprompted review
Reply from DeinDeal.ch
Hello dear customer,
Thank you for your honest feedback.
Waiting is rarely anyone’s favorite pastime—we understand that completely.
For some deals, shipping is handled directly by our partners, which means delivery times may vary. We are currently working on providing status updates sooner and more clearly.
We’re sorry that you weren’t satisfied with one of our customer service representatives and didn’t feel adequately supported.
We take your feedback very seriously and want to assure you that every piece of feedback is carefully reviewed internally.
Your experiences and comments help us provide targeted training for our employees and continuously improve our processes so that we can offer our customers even better service in the future.
If you still need help with your order, please don’t hesitate to contact our customer service again—we’re happy to assist you.
We sincerely apologize for the inconvenience and hope you have a pleasant day despite the current situation. Your satisfaction is very important to us, and we’re doing everything we can to provide you with a better experience in the future.
Best regards
Deindeal.ch
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I have received only one product of 5…
I have received only one product of 5 products that I ordered
March 31, 2026
Unprompted review
Reply from DeinDeal.ch
Hello, dear customer,
Thank you very much for your feedback.
We are very sorry to hear that you did not receive your entire order and that you are missing some of the items you ordered.
To resolve your issue quickly and easily, we kindly ask you to contact our customer service directly. Our team is happy to assist you and will do everything possible to help you as soon as possible and find a satisfactory solution for you.
Thank you for your understanding.
We wish you a wonderful day.
Best regards,
Deindeal.ch
Good price and fast delivery.
March 28, 2026
Unprompted review
Reply from DeinDeal.ch
Hello,
Thank you very much for your great review. We are very pleased to read that everything was perfect – that's exactly how it should be.
We wish you an excellent day.
Kind regards
Deindeal.ch
Deindeal voucher gives you first class services at a competitive priceb
As always my Deindeal voucher gave me a wonderful, stylish , haircut in a beautiful salon at a very competitive price .
I couldnt praise Deindeal more for its well chosen partners.
April 4, 2026
Unprompted review
Reply from DeinDeal.ch
Hello,
Thank you very much for taking the time to leave a review.
Maybe you will soon discover another deal that you like.
We wish you an excellent day.
Kind regards,
Deindeal.ch
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