DeinDeal.ch Reviews 

Reply from DeinDeal.ch

Jul 24, 2026

Hello, dear customer,

Thank you very much for your feedback.

First of all, we would like to sincerely apologize for the inconvenience caused and the delayed delivery.

The delays are the result of a comprehensive restructuring of our internal logistics processes and the transition to a new fulfillment partner.

Unfortunately, this transition has led to unexpected delays in processing and delivering your order, which by no means meets our usual service standards.

We are currently doing everything we can to optimize the new processes and restore delivery times to their usual level as quickly as possible.

We deeply regret that we were unable to honor your request for a cancellation once you had made your decision.

Once the shipping process for an order has been initiated, we are unfortunately no longer able to process a cancellation for logistical reasons.

If you no longer wish to receive the ordered items, your only option in this case is to refuse to accept the package upon delivery by the shipping provider.

We hope for your understanding and wish you a relaxing weekend.

Best regards

Deindeal.ch

Reply from DeinDeal.ch

Jul 23, 2026

Hello, dear customer,

Thank you very much for your positive review and your long-standing loyalty as a customer!

We are very pleased that you once again had a positive experience with us and that you are satisfied with the value for money and the condition of the merchandise.

At the same time, we would like to sincerely apologize for the longer delivery time. Unfortunately, delays have occurred due to the restructuring of our internal logistics processes and the transition to a new fulfillment partner.

We are working hard to optimize our processes in order to return delivery times to normal as quickly as possible.

Thank you very much for your understanding and patience. It means a great deal to us that you remain loyal to us despite these changes.

We’re already looking forward to your next order!

We wish you a wonderful day.

Warm regards,

Deindeal.ch

Reply from DeinDeal.ch

Jul 20, 2026

Hello Ms. Pandzic,

Thank you very much for your comment.

First of all, we would like to apologize for the delivery delay.

We deeply regret that we were unable to deliver your order by your requested date. Unfortunately, for technical and logistical reasons, it is not possible to select a specific desired or target delivery date. As soon as the items arrive at our warehouse, they are shipped immediately to ensure the fastest possible delivery.

In such cases, your only option is to contact the respective shipping provider to either redirect the shipment to a package pickup location or have it held at the post office for up to seven days. Alternatively, you can ask a trusted person to accept the package on your behalf if you are not available to receive it yourself.

Unfortunately, we cannot offer you any other solutions, as this is not feasible for logistical reasons.

We appreciate your understanding and hope that your package arrived safely.

If you have any further questions or need assistance, please contact our customer service.

We wish you a great start to the week.

Best regards

Deindeal.ch

Reply from DeinDeal.ch

Jul 17, 2026

Hello Mr. Grou,

Thank you very much for the stars and your feedback.

We’re very pleased that you’re satisfied with our offers and would like to thank you sincerely for your positive feedback.

Our goal is to always offer you attractive deals and excellent service. Perhaps you’ll soon discover another offer that perfectly matches your expectations and brings you joy.

We wish you a relaxing weekend.

Best regards

Deindeal.ch

Reply from DeinDeal.ch

Jul 15, 2026

Hallo liebe Kundin,

wir möchten uns ganz herzlich bei Ihnen für die ausgesprochen positive Bewertung bedanken.

Ihre Rückmeldung bedeutet uns sehr viel und motiviert unser gesamtes Team, weiterhin den bestmöglichen Service zu bieten.

Wir freuen uns sehr darüber, dass Sie mit Ihrem Einkauf bei uns zufrieden waren und möchten uns herzlich für Ihr Vertrauen bedanken.

Es wäre uns eine grosse Freude, Sie auch in Zukunft wieder bei uns begrüssen zu dürfen und Ihnen weiterhin ein angenehmes Einkaufserlebnis zu bieten.

Wir wünschen Ihnen einen schönen Tag.

Herzliche Grüsse

Deindeal.ch

Reply from DeinDeal.ch

Jul 15, 2026

Hello, dear customer,

Thank you very much for your feedback.

First of all, we would like to apologize for the inconvenience.

We truly regret that your order did not arrive in the condition you naturally expect. It is absolutely not our policy for our customers to receive damaged or defective merchandise.

So that we can assist you as quickly as possible, please contact our customer service directly. Our team is happy to help and will assist you in resolving your issue.

We hope you have a pleasant day.

Best regards

Deindeal.ch

Reply from DeinDeal.ch

Jul 14, 2026

Hello dear customer,

Thank you very much for taking the time to share your experience with us. We are sincerely sorry that you had to go through such an unpleasant situation during your visit to one of our partners.

We would like to clarify that, as a platform, we merely facilitate the vouchers for the respective offers and, unfortunately, have no direct influence over the behavior of the staff or the on-site procedures. Nevertheless, we take your feedback very seriously.

We will forward your account to the appropriate department immediately. Feedback like this helps us critically evaluate our partners and, if necessary, take steps to ensure the long-term quality of service for our customers.

Once again, we sincerely apologize for the unpleasant experience you had.

We hope you have a wonderful day.

Warm regards,

Deindeal.ch

Reply from DeinDeal.ch

Jul 13, 2026

Hello dear customer,

Thank you very much for your wonderful review.

We’re very happy to hear that everything went well—that’s exactly how it should be.

We wish you a great start to the week.

Warm regards,

Deindeal.ch

Reply from DeinDeal.ch

Jul 8, 2026

Hello, dear customer,

We would like to sincerely thank you for your valuable feedback.

We are truly sorry that the information regarding the EU plug was not communicated clearly and thoroughly.

We understand that this may have caused you some inconvenience, and we deeply regret it.

To assist you as quickly as possible, we’d be happy to send you a suitable adapter free of charge.

Please contact our customer service team so that we can work together to find a satisfactory solution for you and ship the adapter promptly.

We hope you have a wonderful day.

Best regards

Deindeal.ch

Reply from DeinDeal.ch

Jul 7, 2026

Hello, dear customer,

Thank you very much for your feedback.

First of all, we would like to sincerely apologize for the inconvenience and the delayed delivery.

We understand that the situation was frustrating and disappointing for you, and we would like to formally apologize for the problems that arose.

The delays are due to the transition of our internal logistics processes and the switch to a new fulfillment partner.

Unfortunately, this transition has led to unexpected delays in processing and shipping orders.

We are working hard to optimize our processes and return delivery times to normal.

We’d like to let you know that we’re very pleased that you’re satisfied with the product you ordered.

At the same time, we regret the difficulties that arose and hope that you will continue to place your trust in us. We’d be happy to show you with future orders that we can offer you better service and convince you of our capabilities.

We wish you a pleasant day.

Best regards

Deindeal.ch

Reply from DeinDeal.ch

Jul 6, 2026

Hello, dear customer,

We would like to sincerely thank you for your valuable feedback and let you know that we take your comments very seriously.

First of all, we would like to express our sincere apologies for the inconvenience caused and the delayed delivery. We know how important reliable and on-time delivery is to you, and we deeply regret that we were unable to meet your expectations in this case.

We fully understand that this situation is frustrating and disappointing for you. Please rest assured that it is by no means in our interest to upset our customers or keep them waiting. We would therefore like to formally apologize for the problems that have arisen.

The delays were caused by the transition of our internal logistics processes and the switch to a new fulfillment partner. Unfortunately, this necessary transition has led to unexpected delays in processing and delivering your order.

Our entire team is currently working hard to optimize our processes in order to restore delivery times to their usual level as quickly as possible and to prevent such incidents in the future.

We are very sorry that you did not receive your items on time and that this has caused you inconvenience.

We hope for your understanding during this challenging time and wish you a wonderful day.

Warm regards

DeinDeal.ch

Reply from DeinDeal.ch

Updated Jul 6, 2026

Hello, dear customer,

Thank you very much for your review and feedback.

We are very sorry that you are not satisfied with the Microsoft Home product you purchased and that, based on the product description, you had different expectations.

Customer satisfaction is our top priority, and we place great importance on ensuring that our customers have a pleasant and thoroughly positive experience when redeeming their gift cards.

Your feedback is extremely valuable to us, as it helps us carefully and critically evaluate our partners’ performance. Only through such feedback can we continuously work to improve our offerings and the quality of our services.

Your feedback is directly incorporated into our quality assessment and helps us take appropriate measures to optimize future experiences for our customers.

We would like to sincerely apologize for giving you the impression that we had ignored your inquiry and were unwilling to offer you support. Please rest assured that this was by no means our intention, and we always strive to assist our customers to the best of our ability.

Due to a high volume of customer inquiries, we unfortunately may not always be able to respond to every email immediately, and processing times may be slightly delayed. However, we want to assure you that we will be in touch shortly to find a satisfactory solution for you.

We sincerely thank you for bringing this situation to our attention and giving us the opportunity to address it.

We wish you a great start to the week.

Best regards

Deindeal.ch

Reply from DeinDeal.ch

Jul 2, 2026

Hello Mr. Vlachos,

Thank you very much for the great feedback! We're very pleased that you're so satisfied with both the price and the product. That's exactly what we aim for!

We hope you continue to enjoy your purchase and look forward to welcoming you back soon.

We hope you have a wonderful day.

Best regards

Deindeal.ch

Reply from DeinDeal.ch

Jul 2, 2026

Hello Mr. Klee,

Thank you very much for your wonderful review.

We are very pleased to hear that everything went to your satisfaction and that you are completely satisfied with the quality of the item you ordered—because that is exactly our standard and goal.

We look forward to welcoming you back soon and wish you a pleasant day.

Best regards

Deindeal.ch

Reply from DeinDeal.ch

Jul 2, 2026

Hello dear customer,

Thank you very much for your review and feedback.

We are truly sorry to hear that your package was apparently lost in the mail and that you have not yet received the cookware set you ordered.

We sincerely apologize for the inconvenience caused and for the significant delay in processing your case. The fact that you have not yet received a final resolution or refund despite the video evidence you submitted is completely inconsistent with our service standards.

Please contact our customer service directly once again so that we can resolve your issue as quickly as possible and to your full satisfaction.

Thank you very much for your understanding and patience in this matter.

We wish you a wonderful day.

Warm regards

Deindeal.ch

Reply from DeinDeal.ch

Jun 25, 2026

Hello Mr. Müller,

Thank you very much for your review and your kind words about our ordering process and product quality! We are very pleased that you are completely satisfied with the product itself.

At the same time, we would like to sincerely apologize for the delayed delivery. We fully understand that a delay of 5–10 days is particularly problematic when you need to schedule the delivery and arrange for someone to be on-site. We are aware of this and take this issue very seriously.

We are constantly working to make our delivery times more reliable so that you can plan better in the future. Your feedback helps us improve.

We hope to welcome you back soon and wish you much enjoyment with your product!

Thank you very much for your understanding.

We wish you a wonderful day.

Warm regards

Deindeal.ch

Reply from DeinDeal.ch

Jun 25, 2026

Hello dear customer,

Thank you very much for taking the time to leave a review.

We are very pleased to hear that your order was processed smoothly and that you are completely satisfied with the item you received.

Perhaps you’ll discover another deal you like soon.

We hope you have a wonderful day.

Warm regards

Deindeal.ch

Reply from DeinDeal.ch

Jun 25, 2026

Hello Ms. Gerkini,

We would like to thank you very much for your feedback.

We are truly sorry that your order did not meet your expectations and that you are dissatisfied with the item you received.

Please don’t hesitate to contact our customer service team and let us know what issue you’re having with the item.

Our team will work with you to find a suitable and satisfactory solution so that you’ll be happy with your purchase from us again.

We hope you have a wonderful day.

Best regards,

DeinDeal.ch

Reply from DeinDeal.ch

Jun 25, 2026

Hello dear customer,

Thank you very much for your comment.

We are very pleased to hear that your order arrived safely and in perfect condition.

Since we work with a large number of suppliers, it may happen that the same product is offered at different times by different suppliers at different prices. This is because our suppliers regularly adjust their prices to respond to changes in the market, such as raw material prices, demand, or competing offers.

The market is very dynamic and subject to constant fluctuations. Price comparisons can therefore vary depending on the timing—this is something we all experience. We understand that it can be disappointing to discover that a product is being offered at a lower price shortly after you’ve placed your order. We want to assure you that we always strive to offer you fair and competitive prices.

We hope for your understanding and wish you a pleasant day.

Best regards,

DeinDeal.ch

Reply from DeinDeal.ch

Jun 25, 2026

Bonjour Madame Gay,

Nous tenons à vous remercier chaleureusement pour votre retour.

Nous sommes sincèrement désolés que l'article livré ne corresponde pas à votre commande initiale.

S'il s'agit d'une erreur de livraison de notre part, peu importe que l'article soit normalement exclu des échanges : dans ce cas, vous avez bien sûr le droit de nous le renvoyer.

Veuillez contacter notre service client afin que nous puissions traiter votre demande dans les plus brefs délais et vous indiquer la marche à suivre pour le retour de l'article.

Nous vous prions de nous excuser pour ce désagrément et vous souhaitons une bonne journée.

DeinDeal.ch