Delaney's Reviews 

206
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the outstanding support and guidance provided by the team throughout property purchases and sales. Reviewers emphasize that staff members are exceptionally helpful, professional, and always available to answer any questions promptly. Consumer feedback frequently praises the efficient communication that keeps buyers and sellers fully informed at every single stage of the process. People genuinely appreciate the proactive approach and dedication shown during difficult situations, ensuring transactions progress smoothly. Many individuals express complete satisfaction and state they would gladly recommend these reliable services for any future property needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpfulness, professionalism, and... See more

Service

People report positive experiences with service, frequently praising the outstanding support and professional... See more

Customer service

Consumers find customer service to be exceptionally supportive, frequently highlighting continuous... See more

Reviews shaping this summary

Rated 5 out of 5 stars

i would like to thank Delaney's Estates Agent for their excellent service on buying our first home. From our first time enquiry to getting the keys, the service was outstanding. Them team was helpfu... See more

Company replied

Rated 5 out of 5 stars

Great service from everybody at Delaney's! Rhianna helped me from the beginning helping me find my first home and then Nicola has been fantastic keeping things moving and progressing all throughout th... See more

Company replied

Rated 5 out of 5 stars

My family cannot recommend Delaney's more highly ! We had a difficult situation that was handled with absolute professionalism and support throughout. We were informed at every single stage of next... See more

Company replied

Rated 5 out of 5 stars

Delaney’s had been recommended to me by a former neighbour who had a great experience when selling her home. I am so glad I followed her lead as I received the best service from them! I have particula... See more

Company replied


Company details

Written by the company

As an independent agent we pride ourselves in offering you a 1st class personal service. Our fully trained, friendly team take the time to listen and understand your exact requirements, and we advise and guide you every step of the way. Whether you are looking for a property to buy or let, or have one to sell or let, we have the facilities and knowledge to help you; and to produce successful results. Our priority is you, and our aim is to achieve the best possible price for your property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

206 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(206)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jacqui and her team made securing the…

Jacqui and her team made securing the property for our new home stress free.
They were professional and supportive in every aspect. It was an absolute pleasure to have Jacqui appointed to us as Sales Progression Officer.
Exceptional service!!!

Thank you Delany's

February 23, 2023
Unprompted review
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Reply from Delaney's

Thank you so much for your kind review and we appreciate the time you have taken to let us know how your experience was. All of us want our customers to have a positive experience and we are so glad that we met your expectations. From our prospective you were such a lovely couple to deal with and remained understanding when we did hit bumps in the road, so we thank you for your patience and glad that you are happy in your new home.

Rated 5 out of 5 stars

I just want to give a big shout to to a…

I just want to give a big shout to to a wonderful lady, her name is jackie & she has been a great support for me in me buying a house. She has been extremely reassuring supportive and highly dedicated. She responds in fast pace with any queries I may have had, and she has done it most professionally. The team in deelanys are very supportive, pro active and very professional in their work. I'm sending this honest review not only for myself, but for those who are looking for professional excellence this is the company you should look for. Thank you Jackie for the hamper, it was a very kind gesture from the deelanys team. You guys are the best in your work ethic. Keep up the great work! :)

March 24, 2023
Unprompted review
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Reply from Delaney's

Thank you for your kind review and i am so glad we met your expectations. The team at Delaney's understand that being a first time purchaser, can be quite a daunting expereince. We are glad that we made this a good experience for you.

Rated 5 out of 5 stars

Jacqui ,John and Delanies

Jacqui , John , and all from Delanies has been absolutely fantastic throughout this process. We would thoroughly recommend to friends and family in the future. They made it very easy by answering our questions and explaining everything thoroughly. Thank you so much for all of your help and excellent service,Jozsef and Maria

March 16, 2023
Unprompted review
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Reply from Delaney's

Dear Jozef and Maria, thank you so much for your very kind review ,we were all so pleased that we finally got there. We have all enjoyed working with you and wish you and your family so much happiness in your new home

Rated 5 out of 5 stars

professional and highly recommended

They made the whole moving process less stressful, all of the staff go above and beyond, nothing is ever to much trouble, professional and highly recommended

March 1, 2023
Unprompted review
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Reply from Delaney's

Thank you so much for your review, your comments which are appreciated by all of the team. We will be happy for you to see you move, but sad to see you go as you feel like an additional member of the team. We all wish you both so much happiness in your new home. You have been so lovely to deal with and will be missed by us all

Rated 5 out of 5 stars

Delaney's Estate Agent Review

Delaney's Estate Agent were very professional, they were always happy to follow up on any enquiries we asked them to make. Jacqui White and the rest of the team were very approachable what ever the circumstances and we have been extremely pleased buying our new home through them. There was never a time when I didn't feel I couldn't talk to them. On the day of collecting the keys, I was presented with a beautiful hamper basket which was a lovely gesture and we immediately felt the warmth and kindness from them which was a positive start to moving into our new home! Thank you everyone at Delaney's for your services as property buyers we have been so pleased.

February 1, 2023
Unprompted review
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Reply from Delaney's

Thank you for your review and for being a pleasure to deal with.
We thoroughly enjoy assisting people with the selling and buying of a home and we genuinely do our utmost to help and to try and make this process as stress free as possible. Thank you for noting all these points in your review, it really means a lot to all of us. We at Delaney's wish you many years of happiness in your new home. All our very best and we hope to see you soon

Rated 5 out of 5 stars

The quality of service

The quality of service, support on all level of
unexpected situation that raised, went above and beyond in their effort to resolve issues that came up.
Without the overwhelming understanding of Jacqui and Lee I don’t believe I would have had the property I have now. Thank you so much.

January 6, 2023
Unprompted review
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Reply from Delaney's

Dear Bernadine, Lee and I enjoyed working with you and we were more than happy to assist you with your puchase of your home. We will miss our chats and especially your humour . Wishing you all the best in your new home, from all of us at Delaney's .

Rated 5 out of 5 stars

Delaney's at Harold Wood were Brilliant

Delaney's at Harold Wood were recommended to me and have not disappointed. They have recently dealt with the sale of my late Mother's property. Whilst this has been a very emotional time Jacqui has been very supportive and patient in explaining everything in detail. Nothing has been too much trouble she kept me regularly updated with prompt responses. I am extremely pleased with everything the team at Delaney's have done for me and wouldn't hesitate to recommend them.

December 13, 2022
Unprompted review
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Reply from Delaney's

Dear Sue, Delaney's thank you so much for your kind review. We all wish you all the best with the future and we so happy that you felt the service met your expectations especially as it was difficult circumstances. Wishing you all the best from all of us at Delaney's

Rated 5 out of 5 stars

Our move has not been the most easy…

Our move has not been the most easy from start to finish but Delaney's supported us throughout every part of the process.
Jacqui is simply amazing, her communication, compassion, understanding at times of great stress and dogged determination was just what was needed. I truly believe we would not have exchanged and be on the brink of moving if it was not for her. This has also be echoed by others in the chain who have had a different agent and have not had the same experience, in the end Jacqui helped us all. Thank you so much Jacqui,
The wider team, especially Lee, were also so supportive. Thank you to you all, without you we would not be moving to our dream home!

November 18, 2022
Unprompted review
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Reply from Delaney's

Thank you so much for your lovely kind words it means a lot to all of us. We are so happy that we all achieved a succesful conclusion and thank for your support throughout. Everyone at Delaneys wish you so much happiness for the future

Rated 5 out of 5 stars

Really helpful

Delaneys Estate Agents were very helpful and friendly from the off, they stepped in when we had been let down badly by another Estate Agents in Harold Wood.
Lee, John & Jackie kept us updated through the whole of our house sale even when they had nothing to update us with ! We were quite stressed with our house, but they fully understood how we felt & were so understanding. I have highly recommended Delaneys to friends already and would advise anyone to use them, at the Harold Wood branch, they really are worth their fee. We completed on 30th September 2022. P n D

September 30, 2022
Unprompted review
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Reply from Delaney's

Thank you for your kind words and for choosing Delaneys. We did have to jump some hurdles, but was so pleased for both of you when we acheived a successful conclusion. Best wishes from all of us Delaneys and I hope our paths cross again in the future

Rated 4 out of 5 stars

Good team work when Lee gets involve.

Good team work when Lee gets involve.. Jacqui is fantastic in follow and updating the info. Highly recommendable.

Their fee is not too high.

September 19, 2022
Unprompted review
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Reply from Delaney's

Thank you for your kind review. I hope you and the family have settled in well . Wishing you all the best from everyone at Delaneys

Rated 5 out of 5 stars

This was the best ever rental experience

This was the best ever rental experience I had over the last 3 years. Ruth, Asleigh, Carl and Anna have been looking after me and the property on a superior professional basis.

September 19, 2022
Unprompted review
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Reply from Delaney's

Thank you for your kind review

Rated 5 out of 5 stars

Jacqui is amazing!

It has been an absolute pleasure to work with Jacqui from the Sales Progression Team. She has been above and beyond to resolve everything regarding the purchase of my new property, one of the most painful things I have ever done in my whole life due to solicitors. She was chasing constantly, fighting every corner and really caring about the situation. She is just awesome. Thank you so much for all your hard work!

August 19, 2022
Unprompted review
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Reply from Delaney's

Hi Jose, we hoped you have settled in to your new home. Thank you so much for your review as your comments mean a lot to all of us. I hope our paths cross again in the future and thank you for being a pleasure to work with

Rated 5 out of 5 stars

A huge thank you to Delaney’s!! The best Agents ever!

A huge thank you to Delaney’s who have been absolutely amazing throughout my whole move, right from the very start to the finish. Jacqui has been incredible throughout and has gone above and beyond to help me, explain everything thoroughly and given so much of her time to me with so much patience. She has kept me calm throughout and been there for me and has been so kind and thoughtful to me, I want to say a huge thank you to her., it is so appreciated. Also to Lee for selling my house quickly and helping me with out as well and to the whole of the Delaney Family who have been so incredibly helpful, kind and productive. They have all given up their time, got things actioned quickly and productive and extremely professional with such a warm welcome.

Nothing is ever too much for Delaney’s and I couldn’t recommend them enough! I would have given them five stars PLUS if there was the option!! I’m now so excited to start my new journey in my new home thanks to Delaney’s x

August 19, 2022
Unprompted review
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Reply from Delaney's

Dear Charlotte, the whole team at Delaneys wish you so much happiness. You was a pleasure to deal with and I hope you are looking forward to an exciting future

Rated 5 out of 5 stars

Professional and helpful

Jacqui and the team made the move as seamless as possible. We accepted an offer on the 31st May and completed on the 5th August. Although our move was very difficult as it was a separation, Delaneys dealt with it with compassion and professionalism.

August 4, 2022
Unprompted review
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Reply from Delaney's

Dear Emma, thank you for your lovely review and you was so responsive and helpful in assisting us to move the transaction quickly. We all wish you the very best

Rated 5 out of 5 stars

Great experience thanks to Jacqui and Jemma

Had a great buying experience with Delaneys, buying a house is super stressful but Jacqui and Jemma were supportive throughout and incredibly friendly. I would recommend Delaneys to anyone selling or buying

July 28, 2022
Unprompted review
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Reply from Delaney's

Dear Annie, we hope you have settled into your new home and thank you for your lovely review

Rated 5 out of 5 stars

Great experience with Delaney’s

Delaney’s is probably one of the best Estate agents in Romford. My experience with them is nothing but fabulous. They are very professional and helpful. Their prompt actions to help out their tenants are amazing. Jo, Michelle and many others at their Harold wood Branch are superstars. I highly recommend them as I will be acquiring their services in future as well.

July 15, 2022
Unprompted review
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Reply from Delaney's

Thank you for your kind review. We pride ourselves on customer care and are pleased we met your expectations

Rated 5 out of 5 stars

Big thanks to Jacqui

Big thanks to Jacqui, she has been great help in providing us with updates. She was always happy to answer any queries we had and ensuring we are aware of what’s happening every step of the way.
Thank you Jacqui for speeding up the process for us!

July 11, 2022
Unprompted review
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Reply from Delaney's

Thank you Milly, for your lovely review. I hope you have settled into your new home and you were both a pleasure to work with

Rated 5 out of 5 stars

The best!!

What can I say that hasn`t been said already. Absolutely first class service from beginning to end of our sale. Jacqui went above and beyond anything we could have expected of her. She was there whenever we needed her and kept us up to date with the progress of our sale, even liaising with solicitors on both sides to ensure a smooth transaction. We highly recommend this estate agents.

July 6, 2022
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Reply from Delaney's

Hi Brenda,
We are delighted to hear about your fantastic experience using Delaney's to sell your property. It was an absolute pleasure working with you and we hope to be able to assist again in the future.
Best of Luck
Delaney's

Rated 5 out of 5 stars

Excellent service even when obstacles…

Excellent service even when obstacles appear from solicitors..Recommended totally

July 1, 2022
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Reply from Delaney's

Hi Eric, Thank you so much for your kind 5 star review. We always try our best to get the transaction through as quickly and and pain free as possible for our clients. We hope to be able to assist you again in the future, please don't hesitate to contact us.
Best Wishes
Delaney's

Rated 5 out of 5 stars

Delaney’s were fantastic

Delaney’s were fantastic. Right from the viewings to managing the entire process and daily updates with myself and both side Soliciters, they were on top of everything. I could secure my new Home very smoothly with them. Thanks to all and especially Jacqui :-) It was a pleasure to deal with Delaneys

June 21, 2022
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Reply from Delaney's

Thank you so much for your amazing kind five star review. It was also a pleasure working with you. We are so happy you were able to purchase your dream home. We are always here if you need us.
Kind Regards,
All at Delaney's

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