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DeliverMyMotor Reviews 

337
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the digital platform for being exceptionally simple to navigate, highly efficient, and consistently offering a wide selection of competitive transport quotes. Consumers also deeply appreciate the professional drivers who communicate clearly, remain entirely polite, and handle vehicles with great care throughout the entire transport journey. Some reviewers were not happy with occasional delivery delays, poor coordination, and difficulties regarding overall schedule management. A few people additionally reported that certain transport providers failed to show up as scheduled or caused unexpected problems during the delivery process.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient vehicle transportation at short... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, as experiences vary significantly between... See more

Staff

People report positive experiences with staff, highlighting reliable, professional, and trustworthy drivers... See more

User experience

Clients share positive opinions on user experience, highlighting how simple the website is to navigate and... See more

Website

Consumers find website to be positive, describing it as a great platform that is simple to use and connects... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked a delivery of a new car I had bought online and then was reading through reviews here on Trustpilot about deliver my motor which made me think I had made a mistake. Decided to stick with my b... See more

Rated 5 out of 5 stars

I would like to strongly recommend as from de start of collection following the route and the delivery everything is been mint like a Swiss watch, professional , time frame for collection and deli... See more

Rated 5 out of 5 stars

Have been using this site since it started! Had 500 jobs in four years at this point some have gone great some have been hard customers but Paul is always on the WhatsApp group and has helped alot. A... See more

Rated 5 out of 5 stars

Absolutely first class. Delivered a donor car to repair my old banger. Collected the donor car from a slightly nervous seller and reassured him very professionally. The car was delivered late but that... See more


Company details

  1. Transportation Service

Written by the company

DeliverMyMotor Connects you to nationwide Companies moving cars, vans, bikes, caravans, boats and anything else we can cover! Our aim is to reduce the large added fees on other platforms and ensure movers are Insured & trusted.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

337 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(337)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommend JEFFNEWBOULD

Was a bit wary at first having never used a website like this before.
However, my car was collected as agreed and delivered within a few hours.
Recommend jeffnewbould if you receive a quote from him, Jeff was polite, excellent communication and took very good care of my car.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

First time using this service

First time using this service. Really easy to use the site, quick quotes, great correspondence with Liam at LW who did the job and straight forward payment.
I was a little worried trusting my vehicle with a stranger, but the site reviews and transporter reviews put my mind at ease.

August 25, 2024
Unprompted review
Rated 2 out of 5 stars

Wouldn’t rush back!

Wouldn’t rush back, although the driver I chose on my second attempt, Kev, was brilliant. First driver, Neil, let me down claiming vehicle broke down, then family hospitalisation. Lost my first deposit. No response from organisation regarding refund until eventually someone emailed a reply, also claiming hospitalisation, and said it would be sorted when he was discharged. Still waiting. Not happy, although, the driver Kev was great!

May 2, 2024
Unprompted review
Rated 1 out of 5 stars

No customer service at all

No customer service at all. I try to register with them paid 30£ for fast registration and they claim your will be approve in 24 hours. Two weeks later and 5 emails no one get back to me. Registration still pending. No refund or rejection.
P.S. documents review still pending
I clicked on verification link raise few tickets but sole fare nothing get back to me. I have invoice for paying fee number 000616.

May 29, 2024
Unprompted review
DeliverMyMotor logo

Reply from DeliverMyMotor

We have an extensive vetting process including verification requirements that need to be followed. I will ensure your account is rejected and refunded. We certainly do not just let loose working with our customers especially with your attitude. Had you of responded to our verification email you would of been approved.

Rated 1 out of 5 stars

Awful to deal with

Awful to deal with. I accepted a quote with a transporter and paid the deposit to Deliver My Motor. After several days of being messed about by the transporter i cancelled the job and went elsewhere. I messaged Deliver My Motor to explain the situation and request my deposit back and got absolutely no reply. There does not appear to be a main headquarters are help department. And there is no contact number. After several days of emails and messages and getting no response from anybody I had to go through my bank to get my money back l.
Absolutely disgusted by the service. Or lack of service I should say.
Will definitely never use again. And I would recommend avoiding at all costs. There are other similar providers about which I will use from now on.
The lack of customer service is worrying

February 27, 2024
Unprompted review
Rated 1 out of 5 stars

Zero customer service presence

I have been waiting for a reply for nearly 2 weeks to an email I sent as ‘URGENT’. Our car was damaged by the man we hired through this companies website. I have informed DeliverMyMotor and they have not tried to help or support us. I am hoping this review will get the attention of the customer service team to rectify our problem.

April 23, 2024
Unprompted review
Rated 1 out of 5 stars

No response. Job accepted then turned down

Listed a job with full details. Received a bid which was accepted. Then told they haven’t got the time to do it and not sure when they can fit us in. Contact support for a refund. Have been waiting 3 days for support to respond. SLA is 24hrs. Understand 24hrs may not always be possible. But 72hrs later. Zero acknowledgment or response to a refund.

Website seemed fairly easy and straight forward to use. But sadly not the case and no support when things are not right.

April 14, 2024
Unprompted review
Rated 5 out of 5 stars

Easy and pain free

Easy and pain free. Got three quotes for a pick up and delivery. Delivery driver was polite and efficient. Good communication throughout.

March 25, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID THIS PLACE AT ALL COSTS

AVOID THIS PLACE AT ALL COSTS, IF YOU LIKE NOT BEING CONNED....100% a scammer company... paid £90 on the website to book a transporter... also paid the transporter 50% , failed to collect on 4 different days... then hasnt responded to me in over a week. views my messages but doesnt reply and blanks me. £350 down... and delivermymotor hasnt responded to any of my 6 emails the past 3 weeks. now i also lost the car, as the guy got pizzed off... and sold it to somebody else. this is a one-man-band scam company outfit ran by a guy in his PJ's in his mothers attic....Now i need to get the police involved, report the company and transporter , and go down the legal route to claim my money back via police fraud reports and court dates!!!! crazy all i wanted was my car delivered then i get this. .. Avoid!!!

March 3, 2024
Unprompted review
Rated 5 out of 5 stars

Nice easy way of sorting out transport…

Nice easy way of sorting out transport for a car that I couldn't go and get.
Got quotes within minutes and was easy to communicate with my chosen operator once I'd accepted their quote.
I would use this service again no problem.

March 6, 2024
Unprompted review

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