Della Reviews 

Every thing went smooth. Nothing was damaged upon delivery. Unit looks good and works good. Happy so far

After several issues with delivery I called Della customer service for assistance. Lizzy took time to listen to my situation and escalated the problem to her supervisor. She promptly called me back with a solution to the problem.

Quality exceptional

This is my first time dealing with Della and I would definitely do business with them again! Their customer service is 5 star service! I had the privilege to dear with a rep named Lizzie and she was so very helpful with all of my questions and needs! If you are looking for a company that goes beyond with exceptional equipment, Life time warranty & 5 star customer service, Della is the company for You!

Good equipment. Goid instructions and good support.

The flare fitting on the high side of your lines that failed, and I lost all my Freon in the unit. I had to hire a AC company to repair. Everything else. Worked great wasn’t happy with that.

The order was on Time. The employee was nice and really helpful

Your service rep Nicole was so kind and caring regarding my fan situation. I appreciated all her help in this matter. There should be more compassionate workers as Nicole excellent customer service.

I couldn’t be happier with both the product and the company behind it. The build quality is top-notch, and doing the installation myself ended up being significantly smoother and less challenging than I had anticipated.

What really sets them apart, though, is the customer service. I called in with a specific situation regarding my order, and the representative on the phone went well above and beyond what I expected to help me sort it out. It’s rare to find a team that genuinely listens and works with you like that. Excellent products backed by an exceptional team—highly recommended!

I have been purchasing items from Della for years, my husband and I are very satisfied specially when it comes to costumer service are amazing, the products are high quality, I have recommended to my friends and family.
Della, THANK YOU !
Tanya M.

The guy I talked to was very friendly and knew what he was doing. I received my order quickly and in good condition.

Set name: 18,000 BTU - 230V / 20 SEER2
This was a replacement condenser unit due to compressor failure. I’m a 80 year old retired Real Estate Broker/ landlord. I maintained over 100 rentals along with sales. For forty of those years I installed, and serviced all the heating, cooling, & electrical and was licensed to do so. After I retired I still had a few rental i kept. My last purchase was a replacement condenser from Della for a couple years old unit. I have purchased and installed 15 mini splits in my properties, 8 of which were Della. I have had two failures, one was inside unit had a coil leak and the second was compressor failure, both were Della units, both were refused coverage under warranty. That amounts to a 25% failure rate and 100% warranty refusal. All my other brand units vary from 4 years to 7 years and no failures. Della’s are 1 to 4 year. Due to no warranty backing and most brands are made by the same Chinese manufacturer I will be discontinuing using Della and buy only the cheapest units. And should I have future failures I can purchase a complete new unit for the price of Della replacement parts. I think that this would be a better warranty.
But the good side is did like the units and the parts service was great, just expect to pay, don’t expect any guarantee.

My unit was damaged when it was delivered. I called customer service number and was connected with Hector. He was very professional walking me through the process and getting a new unit coming. Thank you!

The company was very helpful with troubleshooting and tracking the problem with the unit, which no longer cools or generates condensation. The unit is just over one year old and has only been used a a dozen times. Rebooting the unit did not fix the problem.

You all are great at communication. Order details, shipment information, and response times. Thank you

Item was received in a timely manner, was as expected, with no problems in ordering or delivery.
Con: too many ads and emails following purchase

My Della heater air conditioner quit working and it's 2 months out of warranty . I really appreciate that Della was willing to help me out despite being outside the warranty. I really recommend this company and appreciate Lizzy helping me with this process.

The ability to cool at such high temperatures, and the ability to heat in such low temperatures.
Unbelievably fast delivery time
Fast response to questions