Service is where companies really differentiate themselves. My Della mini-split stopped working and I needed help fast. Sandra in tech support was patient with me while expertly walking me through the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
DELLA Optima Series 23000 BTU 23 SEER2 Ultra Heat Mini Split AC Excellent working Energy Star efficient product. Item as described that contained all necessary parts to complete the installation. Cus... See more
I am so impressed with our Della 12,000 BTU 115V mini split! It is whisper quiet, was straight forward to install, and the support from the company was phenomenal. I highly recommend using the rental... See more
First of all the fireplace cabinet is beautiful! My kids bought it for me for Christmas last year and I've enjoyed the ambiance it gives but had never used the heater! My furnace quit working so I tur... See more
Company details
- #5 of 8 best companies in Air Conditioning Store
- #3 of 6 best companies in Air Conditioning System Supplier
- #83 of 170 best companies in Furniture Store
- #2 of 3 best companies in Heating Equipment Supplier
- #24 of 43 best companies in Home Improvement Store
- #2 of 2 best companies in Pump Supplier
About Della
Written by the company
DELLA breathes life into the appliance industry with brilliance and innovation at its core. We’ll help you enhance your home with newfound ambiance, comfort, and temperature with portable ACs, mini-splits, window ACs, and more exciting new products. Every purchase comes with free shipping and a minimum 1 year warranty. Buy Della online today and enjoy unrivaled comfort and quality!
Visit Della Store
Our Commitment to Comfort
Written by the company
- At Della, we design high-quality air conditioners that quietly cool and heat, built for your space and your life. Our models blend in effortlessly, delivering just-right temperature control from summer highs to winter lows. Reliable. Subtle. Comfort that works behind the scenes so that you can feel more at home, every day.
Lifetime Coverage
Complete protection for the heart of your mini-split.
Enjoy ultimate peace of mind with our lifetime coverage on the compressor for your mini-split system. To qualify, you must register your unit on our website within 100 days of purchase. This simple step activates your lifetime coverage and protects you from costly future repairs.
Contact info
19301 E Walnut Dr N, 91748 , City of Industry, United States
- 1-800-863-4143
- marketing@dellahome.com
- dellahome.com
Efficient Comfort, Lower Bills
4.5
Excellent
571 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Della continues to have my business
This is my second Della mini-split install and it was a breeze. The order was delivered in just a few days and installation went easily, by following the instructions.
March 20, 2026
Ease of installation
April 1, 2026
Unprompted review
Excellent products, customer support, and warranty
Della Home always supports its products with excellent customer service and a warranty. I have purchased four mini-splits from Della Home; they are among the best mini-split suppliers in the market, offering a wide range of options quickly. Whenever we have questions or problems, the staff and technicians always go above and beyond to troubleshoot and provide a solid warranty, especially Lizzie. I appreciate that there is always a live person answering the phone.
April 1, 2026
Unprompted review
Quick and Honest response .
Quick and honest response. Highly recommend this company to me friends and family!
April 2, 2026
Unprompted review
Della+ Stellar Unit and Support Staff
I am so happy. Della+’s customer care and technical support are outstanding! I was having trouble with programming the app and remote and couldn’t get the mini-split unit to work on program. They provided me with a rather quick response by a tech and I was walked through all the steps and now giving it 24 hours - voila! The unit is running perfectly - PERFECTLY! A perfect unit and support staff who care about your satisfaction!! Thank you!
In my case I worked with Hector (who answered the phone (live) the first try and within 24 hours Sandra (the tech) called and walked me through with patience and kindness but most importantly- success!
April 1, 2026
Unprompted review
Your website is great
Your website is great, Product was shipped quickly, I called customer service and immediately received an answer to my question.
March 18, 2026
The web site was informative and helped…
The web site was informative and helped me make the decision on which mini split to purchase. I also called and talked to a technician about cold weather heating and the tech was very helpful and looked up the information for me.
March 18, 2026
EVERYTHING!
EVERYTHING!! Had to return a mini split because I ordered the wrong one. That transaction for return was extremely simple. Purchased a new one utilizing their service rep Joey. Everything about this company meets and exceeds customer service standards that other company should follow
March 17, 2026
Best Option for a Mini Split
Easy ordering, quick delivery, and best of all the ability to borrow all the install kit needed. Great that Della offers a warranty on a self install unit when their install kit is used and the unit is properly registered. I had a few questions during the install, both customer service and tech support were quick to respond and answer every question I came up with.
March 12, 2026
I will know when my part actually…
I will know when my part actually arrives the usps sent it back so now im probably going to have to wait another week before it arrives at my house. Wasn't no ones fult except the usps.
March 13, 2026
Reply from Della
Thank you for contacting Della. We do apologize the original tracking was returned to sender due to UPS won't accept the po box, we have reship the part and it was delivered to you. Should you have any questions please feel free to reach out to our team. Thank you.
How do you place an order or get in…
How do you place an order or get in contact with them? Finding it impossible to do the email doesn’t work and the phone number doesn’t work
March 26, 2026
Unprompted review
Reply from Della
Thank you for reaching out. Della have a live chat support within 24 hours. Kindly contact our rep via live chat so we can reply to you quickly. https://dellahome.com/pages/contact Thank you!
Satisfied customer
This company is making sure their customers are satisfied. We received the wrong size spilt unit and Della Support system got our request fixed and shipment of the correct unit was sent out immediately. It was a very fast turnaround on ensuring that the correct unit was on its way. I am a very satisfied customer.
March 9, 2026
Great customer service
March 12, 2026
Della Customer Team Review
Let's say that the purchase of the Della mini split was "SIMPLE", walked me right through the process everything there answered every question or doubt. I also did reviews on the unit which came back flawless. Did a return of the unit as I purchased the wrong size BTU; Joey from their support/sales team walked me right through the process. Joey was kind, patient, understood the issue and later called him back with the updates on the return tracking which I was then given an email of my return.
I'm an executive for one of the largest IT companies, Fortune 50 to narrow it down. Done customer service for 30+ yrs and I NEVER give positive feedback unless it meets and exceeds. Della is killing it 100%.from all angles. Sales, Ops, & Support
GREAT JOB DELLA!!
THANK YOU!
March 25, 2026
Unprompted review
My second Della mini split and is easy…
My second Della mini split and is easy install and works great.
March 10, 2026
Purchasing online was great
Purchasing online was great. Shipping was fast. Setup was easy for the most part
March 9, 2026
Very cool and super quiet
March 9, 2026
6 months in and I really love this Della 42 inch tower fan
I really love this Della 42 inch tower fan with the remote control. I’ve had it now for six months and have found no problems with the product whatsoever.The number of speed settings oscillating everything about it is just fantastic and being disabled the remote makes it really handy! I can do anything with the remote that you can do at the fan controls. I would recommend this for anybody especially somebody that’s disabled, and can’t get around too well.
Thank you very much for your product.
March 21, 2026
Unprompted review
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