Delonghi Reviews 17

UK ticket 7556976 - Warranty Breach
Contacted DeLonghi by phone 18/03/26 with faulty heater, leaking oil. All details provided including a copy of the invoice. I was informed by phone that an in-warranty replacement would be sent, which was followed up by an email from the advisor. Having heard nothing I phoned again today and got through, eventually. The advisor told me it had been 'de-escalated' but no further information had been provided. He was also unable to provide the registered UK office address to serve papers for this breach of warranty.
My experience of this company is very poor. They do not seem to know what they're doing.

Magnifica bean to cup machine . Bought through Amazon. Worked fine for 4 months then suddenly made odd noises and stopped working completely. Returned to Amazon and, after some to-ing and fro-ong, received a full refund. Would not buy another one. .

DeLonghi CTIN4003.BK Distinta Moments Toaster

Bought this almost exactly two years ago (having previously bought and been satisfied with a DeLonghi oil radiator).

Paid £100 but thought I would be buying a quality, long-term toaster.

The toasting performance was very variable - the same bread cut to the same thickness and toasted on the same settings would randomly toast anything from barely off-white to dark brown with charred edges.

Then one pair of toasting slots packed in, and the DeLonghi customer service told me the toaster was just out of its one year warranty and would require replacement rather than repair.

Today the other two toasting slots started triggering the trip switch on my house electricity, and continued to do so even after a thorough clean.

So now the toaster is destined for the tip, and I'm having to fork out for another toaster.

I would have expected better service than that from even a £30 Amazon Basics toaster, never mind a £100 toaster.

I am the last scammer of this pseudo company.
I placed the order fifteen days ago and they still don't even know where it is. It is obvious that this woman is going through critical moments. No wonder they go bankrupt soon. I don't know a single company that doesn't know where an item is based on its order number.
They say that the label has been created, but they don't even have a way to check the traceability. I've never heard anything like that. I am going to file a complaint with the consumer office as a preliminary step. We should all do the same. It is easy and opens the possibility of a sanction to this company for misleading advertising and fraud.

Do not buy a Delonghi Coffee machine. The coffee is NOT hot and the milk frother hardly froths the milk after a month of using machine. Contacted Delonghi, took back machine, sent back to me exactly the same problem. Phoned again and lady said machine does not make HOT drinks...when it did in it's first month. They will not refund or do anything about it. AWFUL company and useless customer service.

Never shop here, they refuse to payout a refund. My package never got delivered. This is now 5 weeks ago, no one responds. I have given up on my espresso machine and money.

The Delnonghi Magnifica bean to cup machine is awful. It never produces a HOT drink, microwave required. It constantly requires you to empty the coffee grounds , there are numerous defects with the machine. It’s a waste if money