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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are happy with their purchases, highlighting the competitive pricing and the wide selection of products available, including niche perfumes. People frequently mention receiving authentic products, often at a better value than local stores, and appreciate the quick delivery and excellent communication from the company. However, some people were dissatisfied with the delivery service, experiencing significant delays and issues with tracking information, particularly around busy periods. There were also occasional concerns about product packaging not being in original condition or items arriving damaged. A few customers reported receiving incorrect or empty orders, and some questioned the authenticity of certain perfumes, noting that the fragrance did not last as expected.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many praising fast and smooth deliveries, often... See more

Product

Customers consistently note ambiguous experiences with product. While many reviewers praise the wide... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the easy ordering process, quick... See more

Price

Users describe positive interactions with price, consistently highlighting competitive and amazing prices... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers praise the excellent quality of... See more

Based on these reviews

Rated 4 out of 5 stars

Deloox has been delivering quickly and with genuine products, that's awesome! To make perfume shopping even easier, they'd love it if they Categorized perfumes by season (e.g., summer, winter,... See more

Rated 4 out of 5 stars

On web site is written 1-6 working days delivery but even after 6 workings days order was not shipped and status for one item still ordered. Customer service not respond on mail. Unprofessional... See more

Company replied

Rated 4 out of 5 stars

Great value and huge range. Am happy with my purchases. Did get slightly anxious when I discovered after ordering that fastway was their choice of courier as they haven’t been reliable for me here in... See more

Rated 4 out of 5 stars

Absolute scam. Perfumes are not original or in a sealed box. And you cannot return them as they are dangerous goods and no couriers will take them. Customer support is mostly AI, and when... See more

Company replied


Company details

  1. Cosmetics and Perfumes Supplier

Written by the company

At Deloox we want to make sure you can enjoy! Enjoy our assortment consisting of over 400 top brands, enjoy the best beauty products, enjoy our low prices and of course our good service. Over 1.5 million satisfied customers!


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

I placed two orders on the website and…

I placed two orders on the website and was satisfied. One arrived perfectly well packaged and in good condition, but the other perfume box arrived damaged. This could be due to the poorly protected packaging or the careless transport. These are minor things, but details that should be taken into account.

March 9, 2026
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Rated 5 out of 5 stars

Excellent service

Excellent service. Really good price for the perfume and it was a hassle free purchase. Got to me a few days after the estimated date, but the delay could have been when it got to Ireland.

March 8, 2026
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Rated 5 out of 5 stars

I ordered some shampoo and conditioner…

I ordered some shampoo and conditioner from Deloox. Great online service. Very easy to order online. Emails throughout while waiting for the order. Would recommend based on my own experience.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered some fragrances I wished to…

I ordered some fragrances I wished to have, I was waiting for a little bit longer and was extremely satisfied with a products ordered. Gulf Orchid Vanilla Addiction is surprisingly excellent fragrance, it was a blind buy and I am over the moon with longevity and similarity to the famous brand.

February 25, 2026
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Rated 5 out of 5 stars

Great experience :)

The webshop is user-friendly, easy to navigate, and highly efficient—I can only recommend it.
The delivery was prompt and courteous, with friendly prices.
I definitely look forward to our continued cooperation in the future!

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Deloox

Great experience with Deloox. I ordered Sisley products twice and both orders arrived on time and well packaged. The products are authentic and exactly as described. Very satisfied and will definitely order again.

February 14, 2026
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Rated 4 out of 5 stars

Great help in solving problem

The delivery went wrong when I went to a pick-up point. The door closed by accident while the package was still in the locker. It was not possible to have access again. Deloox was a great help in solving the problem and reacted swiftly with understanding. I got my gift in time for a good friend.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

All good

Fast shipping. Shipment had a damaged item, but customer service were quick to take care of it once I provided images. Competitive prices.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great website 👍

Great shopping experience. I’ve ordered 3 fragrances, and I’ve received them in an immaculate condition and within time.
Great job👍

February 18, 2026
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Rated 5 out of 5 stars

Excellent delivery and communication

Excellent delivery and communication . Quick delivery from Holland to Ireland. Very competitive pricing and good re stock of hard to find fragrances. Some great deals. I don’t buy anywhere else without checking price against Deloox.

February 13, 2026
Unprompted review

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