I place my order for some spare/replacement bowls. Even though it took a little bit longer for them to be sent I was fully aware of the “difficulties” Denby was experiencing at the time. It saddens... See more
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Review summary
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Visited Denby Pottery Factory on many many occasions making it a day out. Loved the factory tour last night. Very saddened to hear that Denby Pottery has gone into liquidation. England has lost a... See more
Sad that this great historic company is now gone after so many years of producing beautiful ceramics. As a family we have used the same set of crockery literally for decades minus a few breakages from... See more
I have to give a shout out to my favourite customer service agent, I'm so, so sorry that Denby is closing down and people like this will not be out there doing a wonderful job! The name your looking f... See more
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Company details
About Denby Pottery
Written by the company
All About Denby
When you buy Denby, you're choosing items with purpose and soul: hand-crafted, considered and made-to-last pieces that are truly a conscious choice. We’re still on the same site in Derbyshire where the pottery was founded in 1809 and our rich heritage is built on the generations of craftspeople making pottery here. Nestled next door to the seam of clay which our founder discovered, many traditional hand-crafting techniques are still used in our factory today. Everything we design and craft has versatility, beauty and durability, and is truly styled by life.
Versatile
One set can be everyday and special occasions, and every piece can be used in the oven, freezer, microwave and dishwasher. Our ranges are super versatile and multi-functional so a smaller number of pieces are needed - cook, serve and store in the same piece. Mugs double as plant pots, bowls as candle or trinket holders and jugs as vases.
Beautiful
Our stunning glazes and shapes make Denby a lovely thing to have in your home, share when you’re entertaining and also to buy as a thoughtful and sustainable gift. Our ceramics and homewares are not just for the kitchen - enjoy them around the home to add style as well as function to any room.
Durable
Denby’s durability is legendary, an attribute which becomes increasingly important as we look to reduce our disposable purchases. Our stoneware ranges come with a 10 year guarantee, and as our stoneware is super-strong, you can use it confidently and for occasions when you might otherwise use a disposable plate or cup.
Contact info
Derby Road, DE5 8NX, Derby, United Kingdom
- 01773 740899
- consumer.services@denbypottery.com
- denbypottery.com
4.7
Excellent
40K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Wonderful selection that exceeded my…
Wonderful selection that exceeded my already lofty expectations. Beautiful and high quality products, I'm thrilled with everything!
April 10, 2026
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Nearly 3 weeks since I placed an order…
Nearly 3 weeks since I placed an order and it’s still hasn’t been shipped. Tried emailing to chase but have not received a response or any updates at all.
Will not be ordering from here again!
April 2, 2026
Reply from Denby Pottery
Thank you for your review. We're really sorry for the delay, our current dispatch lead times are 2-3 weeks from order date, just following the overwhelming support we've had from customers. We're so sorry your order hasn't yet arrived with you, once your order is on the way we'll let you know and the courier will reach out directly with your tracking details.
Amazing service in a difficult time for…
Amazing service in a difficult time for the company. Stunning timeless product as you would expect from Denby.
March 28, 2026
Reply from Denby Pottery
Thank you for your review, we really appreciate all the support during this time.
Love Denby!
April 10, 2026
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Ordering online was very easy
Ordering online was very easy. My order was delayed but I had good regular updates. Delivery was swift once the order was sent.
March 28, 2026
Reply from Denby Pottery
Thank you for your review, we appreciate the patience and understanding during this period of high demand. Thank you for the support.
Beautiful sets
Beautiful sets. True to their word they didn't take payment until items dispatched. Would definitely buy again in the future.
April 17, 2026
Reply from Denby Pottery
Thank you for your 5 star review - we hope you enjoy your Denby!
Great Denby quality goods
It is the great Denby quality goods and the service that I have received was just as good as previous times.
March 28, 2026
Reply from Denby Pottery
Thank you for your 5 star review - we appreciate the support during this current period.
Excellent product as always.
Excellent product as always.
Well packed for the post.
Good service all round.
March 27, 2026
Reply from Denby Pottery
Thank you for your 5 star review!
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The pottery is beautiful
The pottery is beautiful. We were kept informed about the delay because of the number of orders they were dealing with. It was very well packed.
March 28, 2026
Reply from Denby Pottery
Thank you for your 5 star review and your patience and understanding during this period of high demand. Thank you for your support.
Great communication through the…
Great communication through the ordering and delivery experience; and needless to say a premier product.
March 28, 2026
Reply from Denby Pottery
Thank you for your review and patience during this period of high demand which has meant longer delivery times than usual. We appreciate all the understanding and support!
Love my little teapot!
Best teapot I’ve bought. It’s British. Perfect size. Dishwasher safe. Looks fabulous.
April 10, 2026
Reply from Denby Pottery
Thank you for your 5 star review, we hope you enjoy your teapot!
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Excellent quality products which also…
Excellent quality products which also make lovely gifts.
April 10, 2026
Reply from Denby Pottery
Thank you for your 5 star review, we take pride in being able to say that Denby is a gift that is made to last, thank you for your support during this time.
Great quality products that look good…
Great quality products that look good and last for years.
March 19, 2026
Reply from Denby Pottery
Thank you for your 5 star review!
Absolutely 5 stars
Absolutely 5 stars. 5 star products and 5 star customer service. As a clumsy person who regularly broke plates, cups etc I decided when looking for new plates that as I was paying £1 a plate and buying new because even miss matched I didn't have enough for guests I may as well pay £2 each for the on sale set of 4 side plates, my friends more excited to see what plates I had than what food they were getting were informed if these lasted more than 3 weeks I would buy a whole dinner service that was in 2013 and I still have those plates and a dinner service and pasta bowls. My latest purchase is 4 rice bowls and a mug for my hot chocolate that I purchased 3 days before I heard that they had gone into liquidation I had quite a few emails saying they would fulfill the order but didn't know if I would receive the order and they arrived today and I am very pleased with them. I hope they continue as their products are super strong and not something you continually need to replace.
March 27, 2026
Reply from Denby Pottery
Thank you for your review and kinds words about the durability of Denby - they really are made to last! We're currently in administration and really do appreciate all the support. Thank you for your patience as we have had some order delays due to the sudden high demand.
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Simply the most robust tableware ever
Simply the most robust tableware ever. Superb quality and a great choice of colours and styles
April 8, 2026
Reply from Denby Pottery
Thank you for your 5 star review, we take pride in our durable and top quality ceramics.
Order hasn't been received yet
Not sure why I've been sent this review request, I haven't received my order yet. Maybe send me another one when it's been delivered!
April 9, 2026
Reply from Denby Pottery
Thank you for your review. We're really sorry for the delay, our current dispatch lead times are 2-3 weeks from order date, just following the overwhelming support we've had from customers. We're so sorry your order hasn't yet arrived with you, once your order is on the way we'll let you know and the courier will reach out directly with your tracking details. We're also very sorry for the premature review request.
Ordered two oven dishes
Ordered two oven dishes. Kept informed about my order each stage until delivery. Very pleased with the dishes and would recommend
March 27, 2026
Reply from Denby Pottery
Thank you for your 5 star review, we're glad you like your oven dishes!
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