Denby PotteryReviews 

39,698
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 4,519 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, often noting that items last for decades and maintain their pristine condition. Many people appreciate the excellent service, with orders being well-packaged and arriving in great condition, and communication regarding delivery updates is frequently highlighted. However, some customers experienced delays in delivery, which was often attributed to a surge in orders and the company's challenging situation. A few other people also felt that their orders were not delivered or that the packaging was insufficient, resulting in broken items.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the high quality, craftsmanship, and... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the craftsmanship and durability of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the consistent communication... See more

Order

Consumers find order to be positive, with many expressing satisfaction with the items received and the... See more

Service

People report positive experiences with service, often highlighting excellent customer care and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Denby Pottery Factory on many many occasions making it a day out. Loved the factory tour last night. Very saddened to hear that Denby Pottery has gone into liquidation. England has lost a... See more

Rated 5 out of 5 stars

Sad that this great historic company is now gone after so many years of producing beautiful ceramics. As a family we have used the same set of crockery literally for decades minus a few breakages from... See more

Rated 5 out of 5 stars

I have to give a shout out to my favourite customer service agent, I'm so, so sorry that Denby is closing down and people like this will not be out there doing a wonderful job! The name your looking f... See more

Company replied

Rated 5 out of 5 stars

Ordered a casserole dish after seeing Denby on the news about possible liquidation. Having bought the Regency green collection years ago I knew it would be a quality product, and it is. A long wait fo... See more


Company details

  1. Ceramic Manufacturer
  2. Countertop Store
  3. Home Goods Store
  4. Kitchen Supply Store
  5. Pottery Manufacturer

About Denby Pottery

Written by the company

View New Designs
Dinnerware Sets
Shop by Colour
The Conscious Choice
Contact Us

All About Denby

When you buy Denby, you're choosing items with purpose and soul: hand-crafted, considered and made-to-last pieces that are truly a conscious choice. We’re still on the same site in Derbyshire where the pottery was founded in 1809 and our rich heritage is built on the generations of craftspeople making pottery here. Nestled next door to the seam of clay which our founder discovered, many traditional hand-crafting techniques are still used in our factory today. Everything we design and craft has versatility, beauty and durability, and is truly styled by life.

Versatile

One set can be everyday and special occasions, and every piece can be used in the oven, freezer, microwave and dishwasher. Our ranges are super versatile and multi-functional so a smaller number of pieces are needed - cook, serve and store in the same piece. Mugs double as plant pots, bowls as candle or trinket holders and jugs as vases.

Beautiful

Our stunning glazes and shapes make Denby a lovely thing to have in your home, share when you’re entertaining and also to buy as a thoughtful and sustainable gift. Our ceramics and homewares are not just for the kitchen - enjoy them around the home to add style as well as function to any room.

Durable

Denby’s durability is legendary, an attribute which becomes increasingly important as we look to reduce our disposable purchases. Our stoneware ranges come with a 10 year guarantee, and as our stoneware is super-strong, you can use it confidently and for occasions when you might otherwise use a disposable plate or cup.



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

40K reviews

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Replied to 90% of negative reviews

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4.7

All reviews

(39,698)

4,217 reviews in the last 12 months

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Rated 5 out of 5 stars

Denby make wonderful items

Denby make wonderful items and the products I recently ordered exceed my expectations. Two of the items ordered were gifts and the recipients were delighted with the quality.

March 29, 2026
Rated 3 out of 5 stars

No updates on status of accepted orde.

I ordered from your website items classed as being in stock. My payment was rapidly processed. Since then there has been no contact to update regarding delivery, or not. I understand fully that this is a hideous time for staff and that administration will complicate fulfilment, at best. I would, however still like to know if I have waved goodbye to my £150 or not. Some updates would be appreciated.
UPDATE: 2 days after posting this review I received an update and an assurance that my order was still being processed, albeit delayed. I am grateful for this and wish all the employees of Denby well.

April 7, 2026
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Rated 5 out of 5 stars

Too good to let go!

Whilst the status of the company survival is still to fight for Denby, has honoured my order with constant regular updates on the delivery and my truly top quality ceramics have arrived excellently packed. I am delighted with my order; as before sturdy, seemingly indestructible bowls, beautiful deep bright blues. Thank you.

March 28, 2026
Rated 5 out of 5 stars

Love Denby Potteries …

I've loved Denby Potteries for many years, choosing it for our 1st dinnerware back in 1981. Using Wedding gift money to purchase it. A lot of what we bought, were in fact seconds (no one knew unless we told them). Visiting the pottery at the time.
We kept adding to grow our dinner service over time.

Eventually coming more up to date, over time as my taste changed.
I had a brief dalliance into another brand. Big mistake!

Back to Denby - white, white & more white.
Most of my old Denby was given to Charity Shop (sold for more than original price paid - but guess times changed) It is probably still in use today.
Recently I have purchased more bowls, whilst I await their arrival.
I have signed the petition to save Denby and shared with friends.
Also made a comment in the Telegraph regarding saving Denby. A real quality product.

April 5, 2026
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Rated 5 out of 5 stars

Love Denby

Love Denby. Not received goods yet due to problems the company is having - but do hope they manage to sort as it’s beautiful tableware and has always arrived quickly and well packaged before.

Still get 5 stars from me!

April 3, 2026
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Reply from Denby Pottery

Thank you for your 5 star review. We really appreciate all the patience and understanding during this current period. Please don't hesitate to contact our customer service team for an update on your order, but you will be kept informed once it is despatched. Thank you for your support during this time.

Rated 5 out of 5 stars

Superb style & quality from a much…

Superb style & quality from a much loved British Institution.
These products exceeded expectations. Beautifully designed, made & carefully packaged.
Let’s hope they survive & thrive - we manufacture so little in this country.

March 28, 2026
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Reply from Denby Pottery

Thank you for your lovely review. We really appreciate all the support during this time and hope you enjoy your Denby!

Rated 4 out of 5 stars

Deserve to saved and kept in business

Great price, kept me informed as to the process while they are going through / into administration - ensured my order was with them, but they weren't taking the money till they could ship - really professional and deserve to continue in business.

March 29, 2026
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Reply from Denby Pottery

Thank you for your review, we really do appreciate all the support during this period.

Rated 4 out of 5 stars

Extremely high quality

Previously I wrote a review saying my order didn’t come, after a short delay due to the situation denby are in my order has come and it’s extremely high quality and I would definitely recommend denby if they make it through this tough time, especially for the price I paid.

April 21, 2026
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Rated 5 out of 5 stars

I am so moved by the plight of Denby so…

I am so moved by the plight of Denby so I purchased an Excellent Bowl Plate Mug from them. I so hope the Ceramics industry is given protection by the Government and finding a future for local heritage pottery such has Denby.

March 21, 2026
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Reply from Denby Pottery

Thank you for your review, we really do appreciate the support during this period - it really does mean a lot.

Rated 5 out of 5 stars

The Best. End of.

Flipping love Denby, not only the products but everything about the brand. A world without Denby isn’t one I would want to consider.

Almost all of our chinaware is Denby. The best quality at a fair price.

Why is it so much better and more hardwearing than everything else? I’m not sure but I’m going to say that it’s the glaze.

March 31, 2026
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Reply from Denby Pottery

Thank you for your lovely review. We take pride in our top quality ceramics that really are made to last. Thank you for your support during this time - it really is appreciated!

Rated 5 out of 5 stars

Once it was on its way my order came…

Once it was on its way my order came quickly, well wrapped and beautiful as always!

March 28, 2026
Denby Pottery logo

Reply from Denby Pottery

Thank you for your review. Apologies for the longer than usual delivery times, thank you for your patience and understanding with this. We hope you enjoy your Denby!

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