Dental Emergency in Zurich. On return, contacted Denplan via telephone and explained situation. Was told costs were covered and directed to claim form. Process was simple and response within a couple... See more
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Review summary
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What people talk about most
Based on these reviews
Have a Denplan policy through work for my family and I. Only recently used it and I must say the process for submitting claims and subsequent authorisation and payment has been seamless. Very timel... See more
Company replied
I was really impressed by the speed of response, bearing in mind that I contacted Denplan in the middle of the Christmas holiday period. I was a long way from my home surgery yet two hours later th... See more
Company replied
Unfortunately my denture plate broke in half whilst I was in Spain. After a visit to the local dentist a new plate was made for me in less than a week and I made a claim through Denplan. The claiming... See more
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Company details
About Denplan
Written by the company
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteContact info
United Kingdom
- denplan.co.uk
4.2
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Corporate account set up
I tried to set myself up on my employers corporate account but the page said there was an error, within 5 mins on the instant chat I was logged in and set up by someone called Paris. Very efficient, very helpful and friendly :-)
August 22, 2025
Unprompted review
Reply from Denplan
Hi Megan,
Thank you very much for taking the time to leave such a positive review of your experience with contacting us.
It’s wonderful for us to hear how satisfied you were with the support provided by Paris. Please be assured your kind words will be shared with her Management Team.
Thanks again and take care,
Clare
Denplan
Get Denplan Cover!
If you can get Denplan Cover from your Employer, make sure you USE IT! It has been an absolute lifeline when it comes to traditionally expensive routine treatment not on the NHS. Absolute game changer.
August 2, 2025
Unprompted review
Reply from Denplan
Hello Rex,
Thank you so much for taking the time to share such positive feedback of your corporate plan with us, we are very grateful.
We are very happy to hear how satisfied you are with your plan and it's coverage. Our mission is to help our customers get access to the dental care they need so it’s wonderful for us to receive your kind feedback.
We hope you find your plan beneficial and it allows you to maintain great dental health for a long time to come.
Best wishes,
Clare
Denplan
Reply from Denplan
Hi Mo,
Thank you so much for sharing your feedback with us. It means a lot to hear that our efforts are making a positive impact, as we continuously strive to ensure that the claims process is as simple, efficient, and seamless as possible for all our customers.
Thanks again,
Clare
Denplan
Excellent customer service
Thank you denplan for your excellent customer service, prompt and professional at all times.
August 18, 2025
Unprompted review
Reply from Denplan
Hi Sophie,
Thank you for your feedback, we're delighted to hear how pleased you are with the service you have received from us and how professional you find us to be.
Thanks again,
Clare
Denplan,
Reliable Claims Service with Room for Improvement
Overall, the claims process is usually quick and efficient, and I’ve generally had good experiences. However, I did have one issue earlier this year: I submitted multiple claims in January (family), a dental checkup for one of my children wasnt processed. I assumed all had been processed, but only realised in July. When reviewing my claims history, that one hadn’t been paid. I contacted them and received a prompt response and refund, which I appreciated. It was a good reminder to always double check rather than assume everything has gone through or in synergy.
One small frustration is the need to list each procedure and submit each line individually, it can be quite time consuming when doing multiple claims at once (my whole family!)
August 18, 2025
Unprompted review
Reply from Denplan
Thank you for taking the time to leave us such an honest review.
We are very sorry to hear you were unsatisfied with your claiming experience earlier this year. Thank you for contacting us regarding this and for your patience whilst your claim was sorted. If you would like us to investigate this further for you, please may I ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Historically, we allowed claims to be submitted without each item being individually listed on the claim form, providing the claim was supported by a fully itemised receipt. However, following an in-depth review and to improve the customer journey, as well as ensuring we are assessing claims correctly as per our customers wishes, we now ask for each item being claimed for to be listed on the claim form. Any items that are not listed on the claim form will no longer be assessed as we will not have your permission to do so. Although we appreciate the extra time this takes customers, this will improve our claims process and the time in which we are able to assess and reimburse claims correctly, providing a more efficient service.
We do however, appreciate all feedback we receive from our customers as it helps us to improve the products and services we offer. Please be assured your feedback has been shared with the relevant team for review.
Thanks again,
Clare
Denplan
I was on holiday 250 miles from home…
I was on holiday 250 miles from home and found myself in a lot of pain which turned out to be an abscess under a tooth, I contacted denplan and the customer advisor ( Cherise Gilbert) did a fantastic job of explaining the procedure and sourcing a local dentist that dealt with the tooth.
August 14, 2025
Unprompted review
Reply from Denplan
Hello Steve,
Thank you very much for taking the time to leave such a brilliant review of your experience with contacting our Emergency Helpline team.
It’s wonderful for us to hear how satisfied you were with the support provided by Cherise. Please be assured your kind words will be shared with her Management Team.
We hope you don’t ever find yourself in a similar situation again in the future. However, if you are ever in any pain or discomfort in the UK or overseas our Emergency Helpline Team are available to provide advice or assistance in a dental emergency 24/7, which I hope provides you with some peace of mind.
Thanks again and take care,
Clare
Denplan
DENPLAN
Efficient service carried out professionally and in a timely manner.
July 8, 2025
Unprompted review
Reply from Denplan
Hello Lawrence,
Thank you for taking the time to leave us a five-star review.
We are pleased to hear how satisfied you are with our overall service and sincerely appreciate your kind feedback.
Thanks again,
Clare
Denplan
Long membership=trustworthy cover
I have been with denplan for at least 30+ years now. Each claim has been dealt with professionally and with speed. Although there maybe better deals out there in the marketplace, I think if you are with a company that fulfills your requirements and responds quickly why change. I am very happy with the service I receive. Although dentist practice prices have risen, the cover hasn't as yet. Next renewal may see a change in cover to keep up with the standard pricing cover.
July 29, 2025
Unprompted review
Reply from Denplan
Hello Sandy,
Thank you for leaving such a positive review. We're delighted to hear how satisfied you have been with our service over the years and would like to thank you for your loyal custom. We hope you find your plan beneficial and it supports your dental health for a long time to come.
Take care,
Clare
Denplan
Absolutely awful AI answering system
Absolutely awful AI answering system. Once I was eventually put through to a real person my query was dealt with quickly and efficiently.
August 1, 2025
Unprompted review
Reply from Denplan
Thank you for taking the time to leave us a review and for sharing your honest feedback.
Our intention is for all customers to have a positive experience when they contact us. We know our voice assistant might not be the sort of thing everyone’s comfortable with, but for lots of our customers our voice assistant can provide a quick answer or let them know where to find the information themselves without having to worry about waiting on hold.
We always love talking to our customers, and this hasn't changed, but we don't want to keep people waiting unnecessarily and our voice assistant helps us make sure our team are available for those more complicated queries and conversations that need our support.
We are grateful for all feedback we receive from our customers as it helps us to improve the products and services we offer. In order for me to pass your feedback onto the team who review this service please could I ask that you complete a Contact Us Form here with your details: https://www.denplan.co.uk/contact. This will enable us to review your experience and identify anything that isn’t working so we can put it right and make the service easier to use for our customers.
Thanks again,
Clare
Denplan
Excellent service and response to a claim
Impressive response to a claim for emergency treatment abroad, process easy to understand.
The monthly supplementary insurance is great value and so reassuring to know that you can access treatment easily abroad.
August 1, 2025
Unprompted review
Reply from Denplan
Hello Linda,
Thank you very much for taking the time to leave a review of your claiming experience.
It’s wonderful for us to hear how satisfied you were with the claims process and how the Supplementary Insurance element of your plan offers you valuable peace of mind, particularly when traveling abroad.
We hope you don’t ever find yourself in a similar situation again in the future. However, if you are ever in any pain or discomfort in the UK or overseas our emergency helpline team are available to provide advice or assistance in a dental emergency 24/7, which I hope provides you with further reassurance.
Thanks again and take care,
Clare
Denplan
Quick and Easy
I had ongoing issues with my tooth - having to get a root canal and then crown. Pretty stressful process and quite costly. I was only on the plan for about a month at the time. I submitted my claim online and received the response the next day. Which is impressive! Also, one of the biggest advantages was not having to wait to be able to claim. I received exact amount as outlined in my plan. Overall, I'm very pleased with the whole process.
July 21, 2025
Unprompted review
Reply from Denplan
Hi Kat,
Thank you for kindly sharing your feedback. We’re delighted to hear how pleased you are with your overall claiming experience and hope this helped ease some of your concern regarding this treatment.
Thank you again for your wonderful review, we really appreciate it.
Take care,
Charlene
Denplan
Painfully slow and indignant responses…
Painfully slow and indignant responses from customer services. Took them over 60 days to add me to the plan and didn't pay a legitimate claim. Also misspelled a family member's name on the policy - they must have work experience teenagers doing their admin.....
July 30, 2025
Unprompted review
Reply from Denplan
Hello Djuro R,
Thank you for your review and it's disappointing to hear you're unhappy with Denplan and would like the opportunity to investigate the concerns you've raised.
Please contact us on 0800 401 402, our phone lines are open Monday to Friday 9am to 5pm. You can also email our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk with your name, date of birth and home post code.
Kind regards
Esther
Denplan
I use dental plan as part of my work…
I use dental plan as part of my work place benefits and have found them excellent service, quick to go through the claim process. highly recomend.
July 29, 2025
Unprompted review
Reply from Denplan
Hi Kristaan,
Many thanks for your feedback. We're thrilled to learn how pleased you are with the ease and efficiency of our claims process and our overall service.
Thank you again for your 5-star review, and for recommending us, it really means a lot to us.
Best wishes,
Charlene
Denplan
Very professional service in dealing…
Very professional service in dealing with my request. The call center staff are an excellent reflection of the service. Thank you all
Len Jenkins
July 28, 2025
Unprompted review
Reply from Denplan
Hi Leonard,
Thank you for your kind words and wonderful feedback. We are delighted to know how pleased you are with your recent contact with us and our service.
We are very proud of all of our teams and it's wonderful to see them recognised.
We're always here for our customers so please don't hesitate to reach out again, should you need to.
Thanks again, we really appreciate your review, it was a joy for us to read.
Best wishes,
Charlene
Denplan
Knowledge of Process
The representative was knowledgeable and quickly guided me to a solution. No time wasted.
July 28, 2025
Unprompted review
Reply from Denplan
Hi Shantie,
Thank you for kindly taking the time to share your feedback. It's wonderful to know how pleased you are with our service and that we were able to support you with your query efficiently.
We're always here for our customers so please don't hesitate to reach out again, should you need to.
Thanks again and best wishes,
Charlene
Denplan
What a perfect team
What a perfect team! I was in need of out of hours support and Magnus dental came to the rescue.
I called Denplan on Saturday morning, thinking to get help on Monday, but no, the dentist will see you at 2.00pm today. I was amazed. Perfect support when a person needed it most.
Thank you so much!
July 26, 2025
Unprompted review
Reply from Denplan
Hi Keith,
Thank you for kindly taking the time to share your feedback.
We are delighted to know how pleased you are with the support provided by our Emergency Helpline Team, and that we were able to source you an appointment quickly.
Thank you again for your wonderful review and for your kind words, it was a joy for us to read.
Take care,
Charlene
Denplan
Very easy & simple process to complete
Very easy & simple process to complete. Good, quick correspondence that keeps me informed.
June 14, 2025
Unprompted review
Reply from Denplan
Hi Martyn,
Many thanks for your review. We're delighted to know how pleased you are with your overall claiming experience, including how informed you felt, this was wonderful to read.
We really appreciate you taking the time to share your feedback.
Thanks again,
Charlene
Denplan
Avoid Denplan at all costs
Extremely poor customer service and business practices. I called earlier today to cancel my account after discovering I had been paying a ridiculous monthly amount for many years. After being held on hold for many minutes I was eventually put through to a customer service representative who very bluntly told me I needed to give 21 days notice to cancel even though I had been paying for many years which means I was required to pay a further month’s payment.
I then submitted a complaint and asked for confirmation my request for cancellation had been actioned but Denplan have delayed a response to my email by asking for unnecessary details.
Absolutely one of the worst companies I have had the misfortune to deal with, absolute money grabbers.
July 25, 2025
Unprompted review
Reply from Denplan
Hi Barry,
Thank you for taking the time to share your feedback. It's very disappointing for us to read your comments and learn how dissatisfied you are with our service, this is not how we wish for our customers to feel.
I understand from your review, that you have raised your concerns with us, thank you, we we would really like the opportunity to investigate this further for you.
However, to enable us to do so or to support our customers queries. We do require information to access their policy such as their full name, date of birth and home postcode.
Therefore, should you wish to provide any further information, please don’t hesitate to reply to our email as applicable. Alternatively, we can be contacted on 0800 401 402, our phone lines are open Monday to Friday 9am to 5pm. You can also email our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk
Please be assured that we will conduct a thorough investigation and address all the complaint points you have raised.
Kind regards,
Charlene
Denplan
Kind regards,
Charlene
Denplan
A simple and quick process to make a…
A simple and quick process to make a claim, every time.
July 16, 2025
Unprompted review
Reply from Denplan
Hi Trevor,
It's wonderful to know how happy you have always been with your claiming experiences and in turn our overall service.
We really appreciate your feedback, thank you again for kindly taking the time to share this with us, it was lovely to read.
Best wishes,
Charlene
Denplan
Easy to use
The claim form online was easy to fill in and it was processed fairly quickly.
July 3, 2025
Unprompted review
Reply from Denplan
Hi,
Our aim is for our claims process to be easy, efficient and convenient as possible for our customers.
Thank you for taking the time to share your feedback. It's wonderful to know you are pleased with your claiming experience and thank you again for awarding us 5 stars.
If there is anything you feel we can could improve, we would love to learn more.
Please feel free to reach out to us at any time, you can contact us using this link: https://www.denplan.co.uk/contact
Best wishes,
Charlene
Denplan
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