Dental Emergency in Zurich. On return, contacted Denplan via telephone and explained situation. Was told costs were covered and directed to claim form. Process was simple and response within a couple... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Have a Denplan policy through work for my family and I. Only recently used it and I must say the process for submitting claims and subsequent authorisation and payment has been seamless. Very timel... See more
Company replied
I was really impressed by the speed of response, bearing in mind that I contacted Denplan in the middle of the Christmas holiday period. I was a long way from my home surgery yet two hours later th... See more
Company replied
Unfortunately my denture plate broke in half whilst I was in Spain. After a visit to the local dentist a new plate was made for me in less than a week and I made a claim through Denplan. The claiming... See more
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Company details
About Denplan
Written by the company
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteContact info
United Kingdom
- denplan.co.uk
4.2
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Den plan was very easy to join
Den plan was very easy to join. The ladies on reception were extremely helpful and a shout out to Stacey who always deals with any query I have efficiently and professionally.
February 4, 2026
Unprompted review
Reply from Denplan
Hi Fiona,
Thank you for taking the time to leave a positive review, we're delighted to hear how satisfied you are with the service provided by your Denplan dental practice.
We'd love to pass your kind words onto the practice directly, in order for us to do so please may we ask that you contact us here with their details: https://www.denplan.co.uk/contact.
Thanks again,
Clare
Denplan
Poor communication
When using Denplan I was very satisfied but when my dentist stopped using denplan it was impossible to contact denplan for advice
December 3, 2025
Unprompted review
Reply from Denplan
Hello Peter,
Thank you for bringing your concerns to our attention.
Please may I ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
We will ensure to investigate and address your concerns.
If you have contacted us already, pleased be assured we will be in touch with you as soon as possible.
Kind regards,
Clare
Denplan
Great service, fast and efficient.
Have a Denplan policy through work for my family and I. Only recently used it and I must say the process for submitting claims and subsequent authorisation and payment has been seamless. Very timely and efficient, generally paid within 7 days time which I think is great.
Have recently contacted Denplan via the live chat to query coverage for a bite plate, thanks to Sarah for answering my questions. Great service from start to finish.
February 2, 2026
Unprompted review
Reply from Denplan
Hello P. Messer,
Thank you for taking the time to leave a review of your claiming experience. It's great to hear you’re happy with how easy it is to submit your claims to us and how quickly they are paid.
Your feedback is really valuable to us as this is the type of straightforward journey we want our customers to be experiencing.
It’s wonderful for us to also hear how satisfied you were with the service provided by Sarah. Please be assured your kind words will be shared with her and her Management Team.
Thanks again and take care,
Clare
Denplan
Hannah was so helpful and kind and…
Hannah was so helpful and kind and caring helped me so much
January 30, 2026
Unprompted review
Reply from Denplan
Hello Melanie,
Thank you very much for taking the time to leave such a positive review of your experience with contacting us.
It’s wonderful for us to hear how satisfied you were with the service provided by Hannah. Please be assured your kind words will be shared with her and her Management Team.
Thanks again and take care,
Clare
Denplan
Highly recommended
Advisor was very helpful and provided the required documents promptly. Excellent communication, highly recommended
January 27, 2026
Unprompted review
Reply from Denplan
Hello Elisabetta,
Thank you for awarding us five stars, we are very grateful and hope you continue to be satisfied with our service for a long time to come.
Best wishes,
Clare
Denplan
Excellent
Excellent. very helpful and quick in sorting my issue. Thank you Bethany
January 27, 2026
Unprompted review
Reply from Denplan
Hello P Jones,
Thank you very much for taking the time to leave such a positive review of your experience with contacting us.
It’s wonderful for us to hear how satisfied you were with the service provided by Bethany. Please be assured your kind words will be shared with her and her Management Team.
Thanks again and take care,
Clare
Denplan
Received No Service or Contact in a year
My NHS Dentist contacted me to say that unless I took out a plan, I would be removed from their Client list 🤷♂️
So I took out a Denplan subscription in order to preserve my place at a good Dental Surgery
In a whole year, I received no contact from anybody about anything (until I stopped paying them, when they suddenly made immediate contact !)
So I am left feeling that this is a scam with no discernible benefit - what was I paying for ? 🤔
January 23, 2026
Unprompted review
Reply from Denplan
Hello Ian,
We really appreciate you taking the time to bring your concerns to our attention.
For our customers who have Denplan directly through their dentist it is our standard practice to direct them to discuss their treatments and what is covered by their policy with their dentist. This is because Denplan is a monthly budgeting scheme for which we act as an administrator, collecting your monthly payments and passing these to your registered dentist, whom your contract is with. What your policy covers you for is agreed by your dentist.
Saying this however, we'd like the opportunity to address your concerns and explain how your policy works in more detail. Please may we ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Thank you,
Clare
Denplan
Excellent service
Very helpful, informative and quick to arrange an appointment. Excellent service!
January 23, 2026
Unprompted review
Reply from Denplan
Hello Andrew,
Thank you very much for taking the time to leave such a positive review of your experience with contacting our Emergency Helpline Team.
It’s wonderful for us to hear how satisfied you were with their Service. We pride ourselves on the high level of service our teams deliver, so it’s wonderful for us to read your feedback.
Thanks again and take care,
Clare
Denplan
Made to feel valued as a customer
I am new to Denplan and on both occasions that I have had a query, the staff I have spoken to have been very reassuring, approachable and professional. Much better than trying to resolve issues with robots, which have limited intelligence. Thank you for making me feel a valued customer
January 21, 2026
Unprompted review
Reply from Denplan
Hello Mrs Barber,
Thank you for awarding us five stars, we are very grateful for your kind words and hope you continue to be satisfied with our service for a long time to come.
We are very proud of our teams and the service they provide, so it's wonderful for us to see this recognised.
Best wishes,
Clare
Denplan
Signup process frustrating
They're very nice once you get through to them on the phone, but it's very difficult to do that until you've signed up. The signup form doesn’t display well on a phone. I had to complete a contact form, wait for a reply with a phone number, phone the number and listen to a long message before being told the office is closed, wait until it's open, and then phone and argue with a bot for a while before I could speak to someone. They don't seem to have competition so I guess there's not much incentive to be accessible.
January 19, 2026
Unprompted review
Reply from Denplan
Hello Prudence,
Thank you for taking the time to share your honest feedback. All customer feedback is extremely important to us.
We're sorry to hear of the difficulties you experienced when contacting us. Taking into consideration our customers range of preferences we are implementing more accessible contact options.
The purpose of our digital voice assistant is to make it easy for those customers who need a quick answer to find the information for themselves, but also make sure we have our team available to speak to if you have a more complex query, for conversations that require our support and as per the customers preference or circumstance.
Once again, we are very sorry for any inconvenience, we value your feedback and would love to learn more.
You can contact our Customer Services Team on 0800 401 402. Our phone lines are open Monday to Friday 9am to 5pm. Or you can contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
If you have contacted us regarding your concerns already, please be assured we will be in touch as soon as possible.
Kind regards,
Clare
Denplan
Very easy to claim
Very easy to claim, and the response is received very quickly.
January 20, 2026
Unprompted review
Reply from Denplan
Hi Loredana,
Thank you for your feedback, we're delighted to hear how pleased you are with the ease and efficiency of our claims process.
Customer satisfaction means a lot to us, thanks again for sharing your experience.
Best wishes,
Clare
Denplan
Excellent company
Excellent company. Easy to use website. Customer service excellent
January 7, 2026
Unprompted review
Reply from Denplan
Hi Sandra,
Thank you for awarding us five stars, we are very grateful and hope you continue to be satisfied with our service for a long time to come.
Best wishes,
Clare
Denplan
Denplan cares….
Being a silver wrinkly I make mistakes, thank goodness for Emma and Paris, they sorted out the mess I made of a claim. Using “live chat” so a big thank you ladies…
January 16, 2026
Unprompted review
Reply from Denplan
Hello Eric,
Thank you for your positive feedback and for taking the time to leave such us a review of your experience with contacting our Customer Services Team.
We’re delighted to hear how helpful you found Emma and Paris to be, I can assure you your kind words will be passed to their Management Team to highlight the excellent service they have provided, as this is the high standard we aim for at all times.
Thanks again and take care,
Clare
Denplan
Great experience from the on-line chat…
Great experience from the on-line chat feature. They were able to help me straight away with clarifying my query.
Fantastic service.
January 15, 2026
Unprompted review
Reply from Denplan
Hello Colin,
Thank you very much for taking the time to leave us a five-star review, we really appreciate it.
We’re delighted to hear you had a great experience with our live chat channel and the advisor you spoke to was able to assist you promptly.
Our aim is to support customers at the first point of contact and we pride ourselves on the high level of service our teams deliver, so we’re delighted to receive your kind feedback.
Thanks again,
Clare
Denplan
I would like to share my excellent…
I would like to share my excellent experience with Denplan. I contacted them yesterday regarding a document from four years ago that had been requested by Bupa. I had the pleasure of speaking with Beth, who was extremely professional, courteous, and genuinely helpful throughout our conversation.
Beth took the time to fully understand my request and handled it with great efficiency. Our discussion was clear and reassuring, and I was very impressed by the level of customer service provided. As promised, the required documents were sent to my email within 24 hours, which exceeded my expectations.
I truly cannot thank Beth and the Denplan team enough for their outstanding support and prompt assistance. This level of service reflects great credit on the organisation.
Highly appreciated and highly recommended.
Many thanks
Said
January 14, 2026
Unprompted review
Reply from Denplan
Hi Bakht,
Thank you very much for taking the time to leave such a positive review of your experience with contacting our Customer Service team.
We’re delighted to hear how helpful you found Beth to be, I can assure you your kind words will be passed to her Management Team to highlight the excellent service she has provided.
We strive to support customers at the first point of contact and we pride ourselves on the high level of service our teams deliver, so it’s wonderful for us to recieve your review.
Thanks again,
Clare
Denplan
Brilliant Service
The service I received from James was excellent. The reimbursement was very quick and easy to claim. All round it was definitely worth a full star rating.
January 1, 2026
Unprompted review
Reply from Denplan
Hello Mrs Pitcher,
Thank you for taking the time to leave us a five-star review, we really appreciate it.
We’re delighted to hear how helpful you found James to be, I can assure you your kind words will be passed to his Management Team as this certainly is the standard of service we strive to provide to our customers at all times.
We hope we continue to impress you with our service and your plan helps you to maintain excellent dental health.
Thanks again and take care,
Clare
Denplan
Very fast reimbursement
Very fast reimbursement. Easy to follow instructions.
December 22, 2025
Unprompted review
Reply from Denplan
Hi Mr Patel,
Thank you for letting us know how pleased you are with your claiming experience and for leaving us a five star review. We are very grateful for your kind feedback.
Thank you,
Clare
Denplan
My brother was treated for the first…
My brother was treated for the first time there last week he was in a lot of pain and needed tooth taking out
The dentist Bilal was brilliant informative kind and reassured my brother
I was that impressed I have now joined the practice
The gentleman on reception (I didn’t get his name ) was lovely and the practice itself is immaculate
January 10, 2026
Unprompted review
Reply from Denplan
Hello Michelle,
Thank you for taking the time to leave a positive review, we're delighted to hear how satisfied you are with the service provided by your Denplan dental practice.
We'd love to pass your kind words onto the practice directly, in order for us to do so please may we ask that you contact us here with their details: https://www.denplan.co.uk/contact.
Thanks again,
Clare
Denplan
Impressive response
I was really impressed by the speed of response, bearing in mind that I contacted Denplan in the middle of the Christmas holiday period. I was a long way from my home surgery yet two hours later they had found me an appointment a short drive away for later that day!!
Since then, Harry's help with the admin and claim forms has been extremely helpful!
December 30, 2025
Unprompted review
Reply from Denplan
Hello Alan,
Thank you for sharing such positive feedback of your experience with our Emergency Helpline team, we pride ourselves on the high level of service provided by our teams so it’s wonderful to read your kind words.
Please be assured your positive feedback will be shared with Harry's Management team as this certainly is the standard of service we strive to provide to our customers.
Many thanks,
Clare
Denplan
Without a doubt a 5 star service from…
Without a doubt a 5 star service from Denplan . This is the second claim that I have submitted and on both occasions I have received payment within 24hours . Excellent customer support and I wouldn’t hesitate to recommend to any one looking for dental insurance.
December 26, 2025
Unprompted review
Reply from Denplan
Hello Heather,
Thank you for sharing such positive feedback, we pride ourselves on the high level of service provided by our teams so it’s wonderful to read your kind words.
Many thanks,
Clare
Denplan
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