Denver Outfitters Reviews 

122
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I was a little concerned after reading some old reviews about how long some Rod Vaults were taking to be delivered. I am extremely satisfied with how quickly mine was delivered and how helpful gbe sta... See more

Rated 5 out of 5 stars

Recently purchased the "vault." Excellent product in both design and quality of materials...no lite gauge aluminum here. What was equally impressive is the company's customer service. The reel case wa... See more

Rated 5 out of 5 stars

I had seen this product while fly fishing in Colorado, was very impressed. Met with the owner at Fly Fishing Show in Lynnwood Washington, and ended up buying one of their 2 rod models. I have to say,... See more

Rated 5 out of 5 stars

If time is important to you, the Rod Vault is for you. Prior to my son's birth, I fished 2-3 times a week. After he was diagnosed with autism, I now fish less than 12 times per year. Time on the st... See more

Company details

  1. Fishing Store
  2. also in
  3. Hobby Store

Information provided by various external sources

Denver Outfitters is a premium outdoor equipment company focused on products to let you do more of what you love. It's flagship product, the Rod Vault, is the world's best vehicle fly rod carrier.


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4.9

Excellent

TrustScore 5 out of 5

122 reviews

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4.9

All reviews

(122)

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Rated 5 out of 5 stars

The folks at Denver Outfitters

The folks at Denver Outfitters, especially Costa Skodras, have been phenomenal to work with! Their rod vault product is amazing and truly allows more time on the water!! I have not had any problems with their product, and just recently purchased a 4 rod vault for our new vehicle! Thanks Denver Outfitters!!!

February 13, 2019
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Rated 5 out of 5 stars

Great people

Great people, clean shop. Wife liked rod vault so much she had me upgrade it with the fly box skin. Looks killer. Here fishy fishy!

February 13, 2019
Unprompted review
Rated 5 out of 5 stars

I had read an alarming number of less…

I had read an alarming number of less than complementary reviews about Denver Outfitters, not about their products but about their customer service and ability to deliver on products sold and promises made as a result I was very hesitant to order a rod vault from them. In the end I decided to call and talk with them personally, I'm glad I did the rod vault I purchased from them is top quality and my buying experience was VERY positive. Thank you Denver Outfitters!!!

February 13, 2019
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Rated 5 out of 5 stars

Recently purchased the "vault."…

Recently purchased the "vault." Excellent product in both design and quality of materials...no lite gauge aluminum here. What was equally impressive is the company's customer service. The reel case was damaged in shipping --took a picture and Dever Outfitters sent a replacement no questions asked with days..Highly recommend the product and company.

February 13, 2019
Unprompted review
Rated 4 out of 5 stars

Great product

Great product, very happy with the functionality and ease of install. the only reason i didn't give it the 5 star rating is due to the plastic footing used to anchor the rod holder to the roof rack. Unsure of the longevity of the plastic footings and would have liked to see a different material used. Time will tell. All in all, great product and i would recommend it to everyone!

February 13, 2019
Unprompted review
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Rated 5 out of 5 stars

Very well made

Very well made. Much better than I was expecting. The only future improvement I would make is to have a locking quick release so you can take it off when not using for an extended period or when I want to take my Jeep through a car wash.

February 13, 2019
Unprompted review
Rated 3 out of 5 stars

Great Product/ Bad Experiance

The product is great. The customer service is terrible. Had to wait almost 7 months to get my order filled. Gave me the run around about getting a refund. Kept promising delivery and never got it. Finally just forgot about and it showed up. 7 months after I ordered it. Ordered some parts for it the other day and that went pretty smoothly. They even credited my shipping correctly like they said they would. Might have it finally dialed in. The first experience was so bad that I have a hard time trusting them now.

February 13, 2019
Unprompted review
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Reply from Denver Outfitters

Very sorry to hear about your wait and the poor communication compounding the issues. The company is since under new ownership and your more recent experience is much more indicative of how we operate today. Orders are shipped next business day and we have a team of folks based in Denver available to answer any questions or resolve issues by phone, chat or email.

Rated 5 out of 5 stars

A Great Experience

My son has been wanting a rod rack for a few years and this was the Christmas to get him one. I ordered it and was here in a few days. It was easy to put on his 4runner and he loves having his rods ready to go when he gets to the river. I ordered some swag at the last minute and Denver Outfitters promised to get it to me in time for Christmas and it was here. A great experience....I would totally recommend Denver Outfitters!

February 13, 2019
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Rated 1 out of 5 stars

Great idea lousy execution

Great idea lousy execution. I dumped my rod Vault after 8 months. Broke one tip, one rod section got stuck inside the tube, broke my luggage rack

February 13, 2019
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Rated 1 out of 5 stars

horrible experience

horrible experience. 6+ month shipping time, rude customer service. Then, poor construction, two parts broke on the rack, no instructions included in deliver.

February 13, 2019
Unprompted review
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Reply from Denver Outfitters

Very sorry to hear about your wait and the poor service you experienced. The company is since under new ownership and we have an absolute focus on customer service and product quality. Current orders are shipped next business day. We have improved quality on many of the parts and have easy instruction information including video on our website.

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