deploymentcode.com Reviews 47

TrustScore 4.5 out of 5

4.5

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Rated 3 out of 5 stars

I’ve had mixed experiences with deploymentcode.com. While their modules and plugins generally work well and are well-documented, issues like lack of response from support for existing customers can be... See more

Company replied

Rated 5 out of 5 stars

The process, from talking about it to making it happen, was done to my full satisfaction. The team seems to have a special sense, my module had few options I didn't think of but turned out to be usef... See more

Rated 5 out of 5 stars

We have been working with deploymentcode.com for several years and have had various contract work done, as well as using the software offered by the company. The contact is always professional,... See more

Rated 5 out of 5 stars

I am also using Plugins from this vendor and they are totally awesome. No Bugs (so far) and totally well documented. In the past Years the Support was very helpful and and outstanding experience. I l... See more


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4.5

Excellent

TrustScore 4.5 out of 5

47 reviews

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Rated 5 out of 5 stars

Exceptional assistance was provided for complex task

When working with WHMCS, the need for add-ons to customize functionalities or adjust workflow is inevitable. With Deploymentcode, we found the perfect partner for all our needs, whether it was the commercially available addons or small custom addons or hooks specially made for us.

From my recent experience, we had to undertake a pretty large system migration, and the support we received was simply amazing. Exceptional assistance was provided for this complex task. The technical knowledge about servers, Linux, and programming languages such as shell scripting and PHP was pivotal in completing this migration seamlessly.

We surely have more projects lined up, and I know working with them will be a pleasure again.

August 4, 2023
Unprompted review
Rated 5 out of 5 stars

The process

The process, from talking about it to making it happen, was done to my full satisfaction. The team seems to have a special sense, my module had few options I didn't think of but turned out to be useful. I like how they pay attention to the little things which makes the experience better.
They made changes fast and easy and the end result is like what I pictured in my mind. Pricing is on the higher end but worth it. I'm looking forward to more business.

July 27, 2023
Unprompted review
Rated 1 out of 5 stars

Does deploymentcode start to scam people ?

I am existing customer, I bought:
- Management (NOC-PS for WHMCS)
- Configurable Options For WHMCS (Custom development).

Now, I can't anymore login to the clientarea.
I contact also the support via Mail and try also to call their Phone Number.

But unfortunatelly, I don't get back any reply.

I have always believed that deploymentcode is a reliable company.

I don't understand why they behave like this to existing customers.

I hope that someone will reply back here after my review.

July 21, 2023
Rated 5 out of 5 stars

Good software and friendly help at any time

We have been working with deploymentcode.com for several years and have had various contract work done, as well as using the software offered by the company.

The contact is always professional, extremely fast (even on weekends) and they really help with any problem, no matter how small, and do not condemn the customer if he has set something incorrectly.

The software received for custom work requires very few corrections, mostly based on the client's own desire to make changes. The development is fast and error-free.

I am glad to work with the provider and hope for many more years of partnership cooperation.

June 18, 2023
Unprompted review
Rated 5 out of 5 stars

We are absolutely satisfied

We are absolutely satisfied with the software and the support. If there are any problems, or if you just have questions, you will be helped very quickly and in a targeted manner. Even on weekends and public holidays I get answers to my questions.

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

Stunning experience

As a long-time user for WHMCS, I've tried my fair share of developers. Among them, deploymentcode has proven to be a standout choice for both the quality of the products and the dedication to customer satisfaction.

One aspect I would like to emphasize is the rapid adaptation of modules to new WHMCS versions. I have had some less than ideal experiences with other developers in this regards, but deploymentcode has always always been quick to update their software. For example, they released PHP 8 compatibility updates the very same day WHMCS began supporting PHP 8.

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

I've been a customer of DeploymentCode…

I've been a customer of DeploymentCode for some time and I had nothing but positive experiences with them. The custom-developed modules work as expected (for close to 2 years now), and support is fast and reasonable. Our company is a happy customer and would certainly come back for custom development when needed without hesitation.

April 12, 2023
Unprompted review
Rated 5 out of 5 stars

Great Company

Great company. Very easy to work with. Willing to work with customers too get the best use from custom deployments and implement fetures into existing modules.

April 7, 2023
Unprompted review
Rated 5 out of 5 stars

Recommendation

I have been using deploymentcode for several years now and I am completely pleased with both their support and products.

Over time, they have done several projects for me, which have always been done to my complete satisfaction.

I appreciate the personal communication and fast response times. Great job, guys!

April 4, 2023
Unprompted review
Rated 5 out of 5 stars

Awesome Plugins and very helpful Support

I am also using Plugins from this vendor and they are totally awesome. No Bugs (so far) and totally well documented. In the past Years the Support was very helpful and and outstanding experience.
I love to work with Deploymentcode. He also is a Server Expert which makes things very helpful.

January 31, 2023
Unprompted review
Rated 1 out of 5 stars

Rude, unprofessional, Bad attitude

Using one of the WHMCS plugins from this company, and I have had some issues with it not working correctly.

Sadly it seems that (name removed) would rather just be rude and arrogant to clients and cancel their subscriptions instead of solving a problem when he doesn't know how to fix a problem or simply cannot be bothered.

Terrible attitude and customer service skills.
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In response to this review, (name removed) then posted a fake and malicious revenge review about me. This is course against Trustpilot terms and conditions since Deploymentcode have never done any business with me or used my services.

This really shows you how unprofessional they are or at least this person.

Obviously, the person whose name I have had to remove (initials TR) knows how childish and unprofessional he has been, thus why he has complained to Trustpilot to get me to remove his name.

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The response from TR below, is obviously just full of lies and trying to mislead you. Any perceived angry/sarcastic replies I gave them were clearly in frustration and in response to the unhelpful and arrogant responses I received from them.

March 14, 2023
Unprompted review
deploymentcode.com logo

Reply from deploymentcode.com

Thank you for your review. We appreciate your business over the past 2 years and are pleased that our free customization offer persuaded you to make a purchase. We implemented the customization within 3 days and were honored that you considered us for custom development six months ago.

Your review addresses a recent support ticket where you experienced issues after an update. Previously, you had already encountered problems that could not be reproduced, as the module did not have the functionality in the code to cause such issues, nor did any other clients have similar issues. We take customer support seriously and always aim to provide the best service possible. Therefore, each problem was carefully checked, and detailed information was provided on why the issues were not related to the module.

In the latest ticket, where you had issues after an update, you granted access to your WHMCS installation after some back and forth. Despite our efforts, it was not possible to reproduce the problem. Unfortunately, your response was "thats wonderful that it worked for you, but that does not help me" and overall, your communication over the past 2 years has often been laced with sarcasm and harsh messages. However, this was always ignored and you were handled with kid gloves, as it was foreseeable how the reaction would be to a purely informal message.

After further provocative remarks, we requested professional communication and offered a pro-rata refund, since the problem is not reproducable. After the accusation of being gaslighted, you were informed that the service will be terminated at the end of the paid period and the refund offer was reiterated. You agreed, stating that we were "too rude and too lazy", and the refund was issued within 45 minutes.

Terminating a customer is an absolute exception. It takes a lot for this to happen, and such cases are extremely rare. We do not wish to terminate customers, and normal clients do not need to have a fear of termination. However, if our staff is constantly exposed to sarcastic and provocative messages, we may resort to this option.

Lastly, I would like to address the "revenge review". A business relationship is not one-sided, and in this unique case, it is the first time in the company's history that we have felt compelled to advise other companies against doing business with this former client. While I understand that this action may be considered unprofessional, given the circumstances, I believe it was legitimate, and I stand behind this decision.

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