Deposit Protection ServiceReviews 

Without this service I’m not sure my landlord would have honoured the return of my deposit, despite my leaving the house better than it was when I took over.

I spoke to Illy (I hope I spelled that correctly), and she was incredibly helpful and was very patient while I found documents and filled in forms.

I am pleased to say that everything went smoothly.

Have been with you twice and got my deposits back without any problems thank you

Michelle was excellent and got me sorted :)

I recently submitted a report where the tenants had left the property and the washing machine was blocked with a sock and we had to get an engineer out and the sink both in the kitchen and in the bathroom were blocked with hair and oil and this was all documented. The property was left in a dirty state. A proper inventory was carried out with photographs at the beginning of the tenancy and a proper inventory independently was carried out at the end of the tenancy. Every single penny was returned to the tenant.
so I will repeat there was an inventory carried out when the tenants moved in and when the tenants moved out, however the answer to my complaint about the adjudicator was that no inventory was sent in which is a complete lie and fabrication. They obviously haven’t even looked at my complaint.
I complained to the DPS and this was their ridiculous answer, which is just a joke.

An adjudicator can only make an award where they can establish a deterioration in condition from the start to the end of the current tenancy. In this case they could not establish this deterioration. This is because there was not objective and timely evidence from the start of the tenancy for which the issues were being considered. I note that the adjudicator does not only have to establish that there was a cost to the landlord, but that this cost was a loss that was caused by a breach by the current tenant. As such, I cannot find that there were errors with the remaining parts of the decision. I note that the adjudicator did not fully discuss the tenant’s evidence as they did not have any evidence of the starting condition of the property. It is always the landlord’s responsibility to evidence their position. The adjudicator had no comparable evidence from the start of the tenancy and so could not go further with their consideration.

The Deposit scheme is a complete joke and they just back their own people up even when they are clearly in the wrong 2 1/2 thousand pounds handed straight back to the tenant for a property that cost me £4000 to repair

So easy to administer and received my deposit back within days.

Quick and efficient return of deposit and even got a small amount of interest!

I had forgotten my password and was helped getting into my account, part payment on the account was required, this was carried out as per - my and the tenants wishes. Altogether, an excellent service coupled with
understanding and knowlegable staff from customer services

Spoken to Michelle, I was having difficulty submitting information, she talked me through it step by step, and stayed on the line until I had completed the process.
Excellent

Spoke to Charlie regarding a query dating back to 2020 and she was really helpful and passed my enquiry to the correct person: Oilvia Ford, who responded so quickly and efficiently..Thank you both for the great service provided.. :)

The member of staff was pleasant, courteous and very helpful. As a senior citizen who is digitally challenged I have found this to be the case with everyone I have dealt with at DPS.

It is not at all satisfactory when Tenants leave after splitting up, once one of the tenants asks for the deposit and can get it all even if they did not pay it, there is no option for the other tenant to claim there fair share.

I contacted the DPS to address some unexpected complications with managing the deposit accounts for our two rental flats. Although different agents responded to me at different stages in the process I cannot rate more highly the speed, consistency, continuity, professionalism and friendliness with which my difficulties and concerns were addressed and resolved to my complete satisfaction. Thank you!

Ann made it a quick and easy process

Very good, they were very helpful and payback was very quick

As a landlord I would not recommend using this company to protect your deposit. I needed advice regarding releasing a deposit and the lady I spoke to was an abrupt and rude jobsworth and it genuinely sounded like she was reading from a script and would not deviate.
I have used other agencies to protect deposits before and dealing with this company has been my worst experience so far.