Tried a couple of products from Dermoi. The brands look solid and the descriptions are actually helpful when choosing. Delivery took a bit longer than expected but support replied quickly and explaine... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good choice of products. I’ve ordered twice now and received a discount code each time for my next order. They did miss off a free gift but were quick to respond once I queried this. They acknowledged... See more
Company replied
Browsing the site is easy and the information provided is quite useful. My order arrived safely and everything was correct, it just took longer to arrive than expected.
Company replied
Had an issue with an out of stock product ordered and requested a refund and it didn't take long at all to recieve my money back.
Company replied
Company details
- Cosmetics Store
- Beauty Product Supplier
- e-Commerce Service
- Skin Care Products Vending Machine
- Vitamin and Supplements Store
Written by the company
The first and only Concept Store for Scientifically-verified skincare. Confused by skincare labels and disappointed with results? Our in-house scientists rigorously analyse and approve every product you find at our store, so you can be confident in the quality of your skincare.
Contact info
Studio 4, Cloisters House, 8 Battersea Park Rd, SW8 4BG, London, United Kingdom
- + 44 (0)20 3963 9930
- help@dermoi.com
- dermoi.com
4.0
Great
422 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very disappointed
So disappointed with this company ! I ordered serum Medik8 , when it’s arrived the box and bottle wasn’t sealed. I contacted company straight away and asked why package was unsealed, and I’m not sure if it’s even original product. They replied that’s original serum , and didn’t explain why it’s came opened and unsealed! I told them that I want return product and refund , which they replied that I have to pay for postage , and it’s need to be unopened and unused. How can be unopened if it’s arrived open !! This company so unprofessional, don’t waist your time and money !!
February 23, 2025
Unprompted review
Reply from Dermoi
Dear Anastasia,
We’re very sorry to hear about your experience and completely understand your concerns. Please rest assured that we source all our Medik8 products directly from the brand’s exclusive UK distributor, ensuring 100% authenticity.
Regarding the packaging, some products from Medik8 may not come with an external seal, as this depends on the manufacturer’s packaging process. However, we take product integrity very seriously and will pass your feedback on to Medik8.
If you’d like to proceed with a return, we’re happy to assist you further—please contact our customer service team at [your email/contact info] so we can resolve this for you.
Best regards,
Your dermoi
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Great online shopping experience
Item arrived quickly, packaged well, and was a fantastic price. Great online shopping experience. Highly recommend.
February 23, 2025
Unprompted review
Reply from Dermoi
Dear Lisa,
Thank you so much for your kind words! 😊 We're thrilled to hear you had a great shopping experience and that your order arrived quickly and in perfect condition. We truly appreciate your support and look forward to serving you again soon! 💙
Best,
Dermoi team
Ordered 3 times with Dermoi
Ordered 3 times with Dermoi. Their prices are very competitive and they give very generously sized free samples. I like Medik8 and Dermoi stock a wide range of their products so much cheaper than other stockists.
I placed an order on a Friday and by Monday it was delivered. Other orders have taken longer.
They probably do need better communication if an order is going to take longer than anticipated but overall I’m happy to continue ordering my skincare with Dermoi.
February 20, 2025
Unprompted review
Reply from Dermoi
Dear Helen,
Thank you for your continued support and for sharing your experience! 😊 We're so glad to hear you love our prices, generous samples, and Medik8 range. We appreciate your feedback on communication and will work on keeping our customers better informed about delivery times. Looking forward to your next order! 💙
Best,
Dermoi Team
Great online shopping experience.
I was looking for a certain product online and came across this website. Found the product I wanted at a fantastic price. Delivery was fast and packaged well. I will be a returning customer. Highly recommend.
Thank you Dermoi ❤️
January 27, 2025
Unprompted review
Reply from Dermoi
Thank you so much, Curly! 💙 We're thrilled you had a great shopping experience and found exactly what you were looking for at a great price! We can’t wait to welcome you back again soon. Enjoy your products! ✨😊
Recently ordered a new face wash from…
Recently ordered a new face wash from dermoi (codex beauty labs) and I’m already seeing results and improvements in my skin. Delivery was efficient and online resources were very useful. 10/10 experience
February 15, 2025
Unprompted review
Reply from Dermoi
Thank you, Ariana! 💙 We're so happy to hear you're already seeing results with your new face wash! Glad you found our resources helpful and had a smooth delivery experience. Enjoy your skincare, and we can't wait to see you again! 😊✨
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Dissapointed
Really disappointed with delivery times and lack of updates from the company. Had to call them today to see where my order was. I was told it would be dispatched within the next 48 hours, it’s already 7 working days since my order but I’m still hoping it comes. Was also told I ordered too many samples but there was no limit on adding them to my basket so they need to sort the IT out! I said I should be given the extra samples to compensate for the delivery delay and was met with an awkward silence. I note further down the comments on here that there are lots of queries about items not being in stock. When you are running a 30% off promotion surely you should stock for the anticipated additional demands. Dermoi seems very unorganised and I’ll wait for offers elsewhere in the future!
February 18, 2025
Unprompted review
Reply from Dermoi
Dear J. Robinson,
We sincerely apologize for your experience. Due to exceptionally high demand, some orders are taking longer to be dispatched than usual. While our free delivery service previously guaranteed dispatch within 2–5 working days, we are currently unable to promise this timeframe. However, we are actively restructuring our facilities to accommodate more staff and improve processing times. Our 24-hour delivery service remains prioritized and on schedule, though it is a paid option (£3.95).
Regarding the samples, thank you for bringing this to our attention. The number of samples available depends on the order value, and we realize the system did not properly communicate this. We will address this issue with our IT team immediately to ensure better clarity in the future.
We truly appreciate your patience and feedback, and we are working hard to enhance our service. Please feel free to reach out if we can assist further.
Best regards,
Dermoi team
Quick delivery. Good quality products.
February 17, 2025
Unprompted review
Reply from Dermoi
Dear Anastasia,
Thank you for your kind review! We're so happy to hear that you're satisfied with both our quick delivery and the quality of our products. Your feedback means a lot to us, and we look forward to serving you again soon!
Best regards,
Dermoi team
A new regular customer
Have orders multiple times - my orders come the next day and I am impressed. Have started to receive the email newsletter as I am now a regular customer
February 6, 2025
Unprompted review
Reply from Dermoi
Dear Eveline,
Thank you so much for your wonderful review! We're thrilled to hear that you’ve become a regular customer and that your orders have been arriving so quickly. We’re also glad you’re enjoying our newsletter! Your satisfaction means a lot to us, and we can’t wait to continue serving you.
Thank you for your trust and support!
Best regards,
Dermoi team
Products are life changing and…
Products are life changing and management is the absolute loveliest out there!
February 14, 2025
Unprompted review
Reply from Dermoi
Dear Alexandra,
Wow! Your review truly made our day! 🌟 We’re so happy to hear that our products have been life-changing for you and that you’ve had such a positive experience with our team. Your kind words mean the world to us!
Thank you for your support—we’re always here for you! 💛
Best wishes,
Dermoi team
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Ordered product
Ordered product, first time with this company expecting product to arrive at the very latest 5th day of the 2-5 working days specified. No despatch notifications since ordering 4 days ago. Sent multiple emails, cancelled order, requested refund as not used to waiting so long for this product from other reputable suppliers. Surprise surprise.. a despatch notice came through yesterdays on day 5 after numerous ignored emails sent. However, i have already cancelled the order and requested a refund as per the terms of their website they have not fulfilled their terms. Interesting to see what happens now. Will never use this company again, first & last. used this product for at least 2 years and always had the best experiences with prompt delivery. I guess you pay cheaper prices you get below average service.
19.2.25 update: have been waiting for advice on how to return product with limited 14 day period in which to do so.
Surprise surprise no responses from this company.
So unprofessional it’s beyond belief . Stand by what I said previously , pay peanuts get monkeys.
Avoid this company at all cost.
I wish I had read all of the other bad reviews about them prior to my purchase .
Live and learn
February 14, 2025
Unprompted review
Reply from Dermoi
Dear Kate,
We’re very sorry to hear about your experience. We’d like to clarify that our delivery promise is to dispatch orders within 2 to 5 working days, rather than guarantee delivery within that timeframe. In this case, your order was shipped within our stated timeframe.
While we always strive to dispatch orders as quickly as possible, occasional delays may occur due to high demand. Many of our customers receive their orders very quickly, but we cannot always guarantee early dispatch. For those who require faster shipping, we offer a £3.95 express delivery option with guaranteed 24-hour delivery.
We truly regret any frustration this has caused and appreciate your feedback. If there’s anything further we can do to assist you, please feel free to reach out.
Best regards,
Dermoi team
Beware – Selling Items They Don’t Have?
I placed an order on Sunday, trusting their website’s promise of 2-5 day delivery, but my order still hasn’t been dispatched. When I contacted customer service, I received a vague and confusing response:
"We sincerely apologise for the delay in dispatching your order. Unfortunately, we experienced a temporary delay with supply, but we want to assure you that your order will be dispatched very soon."
This makes me question whether they are selling products that aren’t actually in stock. When I asked to cancel my order due to the delay and lack of trust, they completely ignored my request. Now I’m out of pocket and without the goods I paid for.
Would not recommend! Proceed with caution.
17/02/2025- **"This is in response to Dermoi—stop lying. I contacted you multiple times, and you ignored me except for one email admitting supply issues. That alone proves you are selling products that are not in stock.
When I asked for a refund, you repeatedly ignored me until I mentioned taking legal action—only then did you respond.
I placed my order on Sunday, February 9th. If the item was actually in stock, I should have received it by Friday 14th. Your claim that you don’t sell out-of-stock items is a blatant lie.
Your response is dishonest, and your business practices are outright fraudulent."**
February 13, 2025
Unprompted review
Reply from Dermoi
Dear Lucia,
We sincerely apologize for any inconvenience caused by the delay in dispatching your order.
Our standard delivery timeframe is 2 to 5 working days, excluding weekends. While we always strive to fulfill orders on time, occasional high demand may result in slight delays.
Please rest assured that we never sell products that are out of stock—our team works hard to keep inventory updated in real-time.
Regarding cancellations, we process refunds immediately upon request. If you haven’t received a response, please email us at help@dermoi.com, and we will resolve this for you as soon as possible.
We regret that we were unable to meet your expectations and truly appreciate your feedback, as it helps us improve our service.
Best regards,
Dermoi team
Selling products close to expire day
Selling products close to expire day, avoid.
Impossible to receive a refund or replacement.
Scam company.
February 13, 2025
Unprompted review
Reply from Dermoi
Dear Sonia,
We find your review absolutely unfair, as we receive our Medik8 products directly from the exclusive UK distributor, Clever Beauty. We sell hundreds of Medik8 products daily, ensuring that our stock is always fresh.
It is truly disappointing that you are making claims that are both inaccurate and misleading to our customers.
If you have any concerns about your order, we would be happy to assist you.
Please contact our customer service team at help@dermoi.com, and we will do our best to resolve the issue.
Best regards,
Dermoi team
Great company to deal with
Great company to deal with , Sumayyah quickly rectified a problem I had regarding the wrong item delivered , gives me confidence in the company .
January 24, 2025
Unprompted review
Reply from Dermoi
Hi Margot,
Thank you for your lovely review! 🌟 We’re so glad to hear that Sumayyah was able to quickly resolve the issue for you. Providing excellent service and ensuring your confidence in us is always our priority.
Our team is here to make sure you have a smooth and enjoyable experience every time you shop with us. We truly appreciate your trust and look forward to assisting you again in the future!
Warm regards,
Dermoi team!
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Fast delivery and excellent prices
Fast delivery with excellent communication along the way. Great range of products at very competitive prices.
January 9, 2025
Unprompted review
Reply from Dermoi
Hi Alison,
Thank you so much for your lovely review! 🌟 We’re thrilled to hear that you appreciated our fast delivery, excellent communication, and competitive prices. It’s our goal to provide a seamless shopping experience and offer a great range of products you’ll love.
We truly value your support and look forward to serving you again soon!
Best regards,
Your dermoi!
Brilliant K ceutic
Really impressed with K Celtic for irritated skin that I just couldn’t find a solution for previously. My skin is gradually settling. The cream is very soothing and absolutely brilliant. far better than the prescribed medication that just dried my skin and worsened the redness.
January 23, 2025
Unprompted review
Reply from Dermoi
Hi Julia,
Thank you for your wonderful review! 🌟 We’re so happy to hear that K Ceutic has been a soothing and effective solution for your irritated skin. Knowing it has helped where other treatments fell short is incredibly rewarding for us.
Our in-house scientific team is constantly researching and verifying new brands and products with the latest technology to ensure every item on our site delivers proven efficacy. This way, you can shop with complete confidence, knowing we’ve done the work to bring you only the best.
Thank you for trusting us with your skincare journey, and we’re thrilled to have made a difference for you!
Warm regards,
Dermoi team!
Easy to order
Easy to order, competitive price and prompt delivery . Very satisfied
January 16, 2025
Unprompted review
Reply from Dermoi
Hi Barbara,
Thank you for your kind review! 🌟 We’re so glad to hear you found the ordering process easy, enjoyed our competitive prices, and appreciated the prompt delivery.
Your satisfaction means the world to us, and we’re thrilled to have met your expectations. We look forward to serving you again soon!
Best regards,
Dermoi team
Reply from Dermoi
🌟 Thank you, Linda, for your kind words! We’re so glad to hear you’ve had a great experience with us. Fast delivery and excellent service are what we strive for, and it’s wonderful to know we’ve met your expectations.
Looking forward to continuing to support you on your skincare journey! 💖
The Dermoi! Team x
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Professional luxury experience
Professional luxury experience. I appreciate their focus on science and proven skincare. Always quick and efficient delivery. They have recently started with more deals and sales, and I’m so glad. Been shopping with them for years, and will continue. Grateful customer x
December 12, 2024
Unprompted review
Reply from Dermoi
🌟 Thank you so much, Roseanna, for your lovely words and for being such a loyal part of our Dermoi! family! We're thrilled to hear that you value our focus on science and proven skincare—your trust means the world to us. 💖
We’re so glad you’re enjoying the deals and sales; it's our way of giving back to amazing customers like you. Your continued support over the years inspires us to keep delivering the best products and service.
Here’s to many more years of glowing skin, healthy hair, wellness and happiness! 🧴✨ Grateful to have you with us,
The Dermoi! Team x
Skincare Experience Like No Other
I’ve had an exceptional experience with Dermoi, and I can’t recommend them highly enough. From their expertly curated range of medical-grade skincare to their personalized customer support, every aspect of their service feels thoughtful and professional.
One of the standout features is their focus on education. Dermoi doesn’t just sell products; they ensure you understand how to use them and why they’re effective. The team is incredibly knowledgeable and responsive, answering questions with care and providing tailored advice for your unique skin concerns.
The products themselves are high quality, featuring some of the most effective and innovative brands in the industry. Whether you’re dealing with acne, sensitivity, aging, or just looking to maintain healthy skin, Dermoi has solutions that deliver real results.
Another aspect I love is their focus on transparency. They clearly explain the science behind their products, helping you make confident decisions about your skincare.
Overall, Dermoi offers more than just a shopping experience – it’s a journey to healthier, happier skin. If you’re serious about your skincare, Dermoi is the perfect partner. Highly recommended!
January 7, 2025
Unprompted review
Reply from Dermoi
Thank you so much for your wonderful review! We’re thrilled to hear that your experience with Dermoi has been exceptional. It means the world to us that you appreciate our thoughtfully curated skincare range and personalized support.
Education and transparency are at the heart of what we do, and knowing that it’s made a difference for you is incredibly rewarding. We love empowering our customers with knowledge and guiding them to find the best solutions for their unique skin needs.
Your kind words about our commitment to quality and science-driven skincare inspire us to keep raising the bar. We’re so glad to be part of your skincare journey and look forward to continuing to help you achieve healthy, happy skin.
Thank you for trusting Dermoi and for sharing your experience!
Warm regards,
The Dermoi Team
Sell.... but no stock!!!
They took an order processed the payment but did not have the items in stock. Waited over 2 weeks, still no stock. Finally got a refund. Most companies do not take the money unless they have the items.
January 3, 2025
Unprompted review
Reply from Dermoi
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with your order, and we understand how frustrating this situation must have been.
During the festive season, the volume of orders increases significantly, which can sometimes lead to unexpected delays in restocking certain items. We never sell items we don’t intend to fulfill, but occasionally, due to high demand, stock availability may shift faster than anticipated. Additionally, some products are listed as available on backorder, but we understand that this detail might be missed during the ordering process.
We are working hard to improve our processes to minimize such occurrences and provide a better experience for our customers, even during busy periods. Please know that we have issued a full refund and deeply regret the inconvenience caused.
Your feedback is invaluable as it helps us refine our services, and we truly appreciate your understanding during this challenging season. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team at help@dermoi.com.
Thank you for bringing this to our attention, and we hope to serve you better in the future.
Kind regards,
Your dermoi!
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