Designbysi Reviews 2,081

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

I’ve been so impressed by my experience with Design By Si - the clothes are SO cute and such good quality. I was sent the wrong size of an item by accident and the customer service responded straight... See more

Rated 5 out of 5 stars

Lovely company, beautiful clothes and excellent customer service. I had a problem with one of my jumper I bought from Designby Si.I sent an email and very helpful staff resolve my issue without any... See more

Rated 5 out of 5 stars

Really great tops, and genuinely good quality! Not like shien/ most fast fashion. I love the tailoring on the striped top and the sizing is perfect! Unique stuff and a genuine website - shipping was g... See more

Rated 1 out of 5 stars

De verzending ging fout en toen ik het pakket eindelijk ontving, kwam ik er achter dat de kwaliteit echt ontzettend slecht is. Na alleen het passen viel de knoop er al af. Echt jammer want ik vind... See more

Company replied

Company details

  1. Shopping & Fashion

Written by the company

DesignbySi tilbyder et unikt udvalg af tøj som vil fuldende enhver piges garderobe. Altid nyeste trends og styles til overkommelige priser


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 77% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Absolutely lovely place to buy

Really worth the money and definitely get what you pay for!! I’ve bought several pieces from this company and it has never failed me! Absolutely 5 stars

January 30, 2026
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Rated 2 out of 5 stars

Misleading photos of items and poorer quality

I ordered a few items and I can say that the quality of most of them was lower than expected. I ordered the Karina jeans which on the website look like a dark wash but I felt like I got something completely different. The material was thin also for jeans claimed to be 100% cotton. I do feel like the items are overpriced for what you actually get. I ordered the Tove top too in xs/s and I feel like the sizing and fit of it was very weird. There was extra material in the armpit area which made the top look very unflattering on. The material was cheap. I ended up keeping only one item from my order because I actually liked it. Also they charge you €7 for returns which in my case, I thought was quite unfair because ultimately I think the main problem is incredibly misleading photos and quality to price ratio. Won’t be buying from them again.

January 1, 2026
Unprompted review
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Reply from Designbysi

Thank you for taking the time to share your experience. We’re truly sorry to hear that several of the items did not meet your expectations in terms of quality, fit.

That’s certainly not the experience we want our customers to have, and we understand your frustration.

If you haven’t already been in touch with our customer service team, we would be more than happy to look into your order and see if there’s anything we can do to help👌

All the best
Christian - Team DesignbySi

Rated 5 out of 5 stars

Experience with Design By Si

I have ordered multiple times from Design by Si and it was such a good experience every time. The clothes look like they do on the website. The shipping (to Germany) is fast and unproblematic and the quality of the products is amazing. I would definitely recommend buying there!!

January 16, 2026
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Rated 5 out of 5 stars

The service was amazing

The service was amazing! I accidently ordered the wrong size on my shoes and sent an email asking if they were able to change it or if I had to make a return. They were so quick to respond and made it possible. The order came super quickly and I will definitely order from them again!

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

The pants are perfect

The pants fit like a dream, i had to shorten them a bit but its great that you guys make pants and clothing for taller women since i know it can be tricky sometimes to find pants that are long enough!

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

The brand was amazing

The brand was amazing - I live in the Uk and delivery was very fast arriving in the same week with the quality of the item impressing me. I bought 3 tops and the stuffed bag, all of which i can’t wait to wear, super stylish

January 10, 2026
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Rated 5 out of 5 stars

Design by SI - Karina jeans

I love the jeans so much. They fit perfectly, and the colour would go amazing with anything. I love Design by SI, I always order from them and they NEVER disappoint. : )

January 5, 2026
Unprompted review
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Reply from Designbysi

Hej Phoebe,

Thank you so much!! Wishing you the best new year 🪩♥️

Hugs,
Emma - Designby Si

Rated 1 out of 5 stars

Never got a refund

I have returned an item months ago and have never received a refund. I have mailed them about this and all i got was a “we have not received the item”. This is not my responsibility and i would have liked my money back as it was expensive. Dont order from here if you’re going to return something.

September 4, 2025
Unprompted review
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Reply from Designbysi

Hi Sophia,

Thank you for your feedback. I will pass it on to the team as constructive criticism - we can possibly work on providing a more complete answer.

As stated in our return policy, it is the customer's responsibility to ensure that the return package reaches us. You can ensure this by, for example, saving the receipt for delivery to UPS in case the package gets lost.

If the package has been sent back with UPS, our customer service is always helpful in contacting UPS to find out the location of the package. I see that my colleague has also just done so, so we are waiting for a response from UPS.

You are always welcome to contact us at info@designbysi.dk for further questions.

Hugs,
Emma - Designby Si

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Rated 5 out of 5 stars

The quality of the clothes is fantastic…

The quality of the clothes is fantastic as also the costumerservice is and the returnpolicy. I would really recomand this website to anyone!!

December 27, 2025
Unprompted review
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Reply from Designbysi

Hi Saar,

Thank you so much! It means a lot to us <3
Happy new year 🎊

Hugs,
Emma - Designby Si

Rated 3 out of 5 stars

evrything was right and on time

evrything was right and on time, but the quality was very bad, and the boots quality even worse, boots that cots like 80 euros so not that cheap.

February 10, 2025
Unprompted review
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Reply from Designbysi

Hi Morgana,

Thank you for your feedback, we are very sorry for the mistake! Always remember to contact our customer service regarding complaints, so that we can pass it on to production, and we can find a solution that suits you best.

They can be contacted at info@designbysi.dk.

Hugs,
Emma - Designby Si

Rated 5 out of 5 stars

Perfect!

Perfect!! love it for new years

December 17, 2025
Unprompted review
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Reply from Designbysi

Hi Joe,

Thank you so much! Merry christmas and happy new year <33

Hugs,
Emma - Designby Si

Rated 4 out of 5 stars

Good customer service

Some initial issues but these were ironed out and customer service were helpful

December 7, 2025
Unprompted review
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Reply from Designbysi

Hi,

Thank you for your feedback! We are of course sorry to hear that you have not been satisfied with our customer service. We always make a point of providing good service by responding quickly and in a nice way. You are welcome to contact us again so that we can help you.

Returns from abroad are unfortunately based on regulations such as customs, which do not make it possible for us as a company to offer free returns.

However, we hope that you will give our webshop another chance.
Have a wonderful Christmas time! 🎄

Hugs,
Emma - Designby Si

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Rated 1 out of 5 stars

Disappointing quality and problems with returning the items

Disappointing quality — not better than any other fast-fashion company. The return portal is not working properly and keeps saying that the shipping country is not supported. I feel bad about my decision to order from DesignBySi

December 4, 2025
Unprompted review
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Reply from Designbysi

Hi Dace,

Thank you for your feedback, I will pass it on to the team.

We always try to match the price and quality, but I would recommend that you contact our customer service in the future regarding complaints, as they can be helpful in finding a solution. That way we can also make sure whether it is a production error! They can also be helpful with a guide to returns - complications can arise from time to time!

We hope that you will otherwise give our website another chance <3

Merry Christmas 🎄

Hugs,
Emma - Designby Si

Rated 1 out of 5 stars

I am really disappointed

I am really disappointed, I received demaged bag in different color , not as described .

December 3, 2025
Unprompted review
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Reply from Designbysi

Hi Patrycja,

We are extremely sorry to hear that, we understand your disappointment! Unfortunately, we are also human and can make mistakes. If you have not already contacted our customer service, please send an email to info@designbysi.dk so that our lovely employees can help you with a solution that suits you best. We hope to be able to make up for it and that we can pack more of your orders in the future.

Have a wonderful Christmas!

Hugs,
Emma - Designby Si

Rated 5 out of 5 stars

Design by si prettiest clothing

I bought the lovia jeans and the ronya trousers and both are sooo pretty! The design is so pretty and the fabric is really nice. For a tall girl like me (175 cm) the jeans are still pretty long😱 . I really love this as it is hard to find

November 30, 2025
Unprompted review
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Reply from Designbysi

Hi sweetie,

It means so much to us to hear your feedback. We are also very excited about the different lengths, and it makes us very happy when you can make use of them. We hope to pack more of your orders in the future. If you want to check out more of our pants with extra length, you can filter "extra length" under the category "jeans" and "pants" - just a little tip.

Have a wonderful December <3

Hugs,
Emma - Designby Si

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