Designer Wallpapers Reviews 

1,811
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high product quality, often highlighting the impressive designs, thickness, and overall excellent finish of the wallpaper. Many reviewers also appreciate the fast and efficient delivery service, noting that items arrive promptly and well-packaged. The customer service receives high marks for being helpful, professional, and providing excellent support, including a useful sample service. However, some customers also noted occasional delays in delivery, with certain orders taking longer than initially expected or requiring follow-up to track their status.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting super-fast and prompt... See more

Quality

People report positive experiences with quality, consistently praising the excellent and outstanding quality... See more

Customer service

Reviewers mention positive feedback about customer service, with many highlighting it as outstanding, great,... See more

Service

Customers had positive experiences with service, often describing it as fantastic, prompt, and efficient from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a difficult one! Delivery was absolutely the worse ever. I waited weeks and weeks for this, but I understand it was Designer Guilds fault. I didn’t want to give a poor rating, because Designer... See more

Company replied

Rated 5 out of 5 stars

The wallpaper was delivered promptly. We were very pleased with the design and quality of the wallpaper from Osborne and little. We returned one roll as we had over ordered and once it was received th... See more

Company replied

Rated 5 out of 5 stars

Great quality wall paper, nearly 25% cheaper than the high street price. Quick delivery. Only negative was the refund for surplus roll took a while and was only refunded after a prompt but otherwi... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing service from DesignerWallpapers.co.uk! The quality of their wallpapers is outstanding, and the range of designs is genuinely impressive. What really sets them apart, though, is thei... See more

Company replied


Company details

  1. Interior Designer

Information provided by various external sources

Designer Wallpapers brings you the UK’s most exclusive and exciting collection of wallpapers, from the very best designers, all on one website. All of our elegant and luxurious wallpapers are manufactured using the finest materials and we offer everything from traditional hand-printed designs to futuristic holographic patterns.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,811)

83 reviews in the last 12 months

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Rated 1 out of 5 stars

missing order

I placed my order which you accepted , but you did nt have enough rolls in stock , and the wallpaper was discontinued . After 10 days of patiently waiting i had to phone you to find out what had happened to my order . Disappointing . I will not use this company again

April 4, 2025
Designer Wallpapers logo

Reply from Designer Wallpapers

Dear Customer,

Thank you for bringing this issue to our attention. We sincerely apologise for the disappointing experience you had with your wallpaper order. We fell short of our service standards in several ways.
First, we should never have accepted an order for stock we couldn't fulfil. The discontinuation of the wallpaper should have been communicated to you immediately, not after 10 days of silence. Most importantly, you shouldn't have had to contact us for an update—that responsibility was ours.

We've reviewed our inventory management and communication procedures to prevent similar situations in the future. We're implementing a new system that verifies stock availability before order confirmation and automatically notifies customers about any issues.
While we understand your decision not to use our services again, we'd appreciate the opportunity to make this right. Please contact our customer service team at your earliest convenience.

Again, we apologise for the inconvenience and thank you for your feedback, which helps us improve.

Kind regards,

Paul

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Rated 2 out of 5 stars

A bad experience!

The wallpaper I ordered for a client was not sent out by the supplier. This was not noticed or flagged by Designer Wallpapers. I had to chase the order more than two weeks later when I found out it wasn't on site. Then they didn't have enough in stock to fulfil the order so we had to wait again. Then they sent one roll while we waited for the other one which was out of stock. The first roll went to site, but the second was then sent to our billing address instead, which had never been listed anywhere as a delivery address. We had to arrange for someone to travel nearly an hour to collect the roll and bring it to site. I communicated all of this with the team and the response was that their eyesight isn't what it used to be and, in order to get anything back for all of these inconveniences, we would've needed to send over a a receipt for the postage of the item to site. Well we didn't post it, but that doesn't mean we weren't out of pocket. Then, to top it all off, the wallpaper has a very very thin white border, so now that it's been fitted you can see lines between the panels (the background of the wallpaper is dark blue, so it's very obvious). It's a real shame that we've had all these issues. While the team did work quickly to get us the shipments when they realised they hadn't been sent, I'm still not satisfied at all with how this order went.

February 3, 2025
Designer Wallpapers logo

Reply from Designer Wallpapers

Dear Ell,

Thank you for taking the time to share your experience with us. We sincerely apologise for the numerous issues you encountered with your wallpaper order and appreciate your patience throughout the process.

We understand how frustrating it can be when delayed orders and communication don't meet expectations. It's disappointing to hear that our initial oversight led to such inconveniences, and we are genuinely sorry for the added hassle of arranging for someone to collect the second roll. Your feedback about the delivery address and the stock availability is invaluable, and we will take it to heart as we work to improve our services.

Regarding the issues with the wallpaper itself, we strive for high-quality products, and your feedback about the visible seams is concerning. We understand how crucial the final appearance is for your project, and we want to make this right.

We would love the opportunity to address your concerns further. If you could contact our customer service team directly, we will do our best to resolve this situation.

Once again, we appreciate your feedback and hope to turn this experience around for you.

Best regards,
Paul
Designer Wallpapers

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Rated 5 out of 5 stars

Excellent communication

Excellent communication. There was a very slight delay with delivery. The company phoned me immediately to notify me and check if this was okay. That is what I call customer focused service. 100% recommended.

February 9, 2025
Rated 5 out of 5 stars

Thank you Designer Wallpapers again for…

Thank you Designer Wallpapers again for a great online purchase. From ordering to delivery everything was dealt with very professionaly and I was kept informed of each stage including a telephone call to inform that the paper I had ordered would be coming from Italy and when to expect delivery. I was then able to adjust my plans.

February 8, 2025
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Rated 5 out of 5 stars

Excellent service

Excellent service, very prompt delivery , sale price was exceptional. However I’m still awaiting fabric samples to match my wallpaper.

January 10, 2025
Rated 5 out of 5 stars

Great wallpaper and service

Like the idea of free sample. Delivery of the sample and the wallpaper itself super super fast!!! Very good quality and interesting designs variety. Definitely would recommend shopping from them.

January 6, 2025
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Rated 5 out of 5 stars

Beautiful wallpaper

Beautiful wallpaper, delivered really quickly. Very convenient having the matching paint options available on the website. Made life very easy.

January 3, 2025
Rated 5 out of 5 stars

Beautiful wallpaper

Beautiful wallpaper and delivered on time .
Very happy with our purchase .
I will check designer wallpaper when I am planning a change in my decoration as it is that little bit different.

January 1, 2025

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