I purchased a ladies Emporer Armamie watch last year , a couple of numbers have fallen off the face and its stopped working , l have sent 4 emails over the last 2 months no reply, this has a 2 year gu... See more
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Great experience from beginning to end. Ordered a christmas gift, but changed my mind on the colour way following the initial (speedy) delivery. Reached out to the team via email, with a response rece... See more
My brand new out of the box diesel watch has condensation on the inner face although it states that it’s waterproof,has never seen water and been in my possession only 24hrs! To my surprise a... See more
Company replied
Excellent choice, delivery and quality. Safely packaged, delivered when I was told. And plenty of payment options. Overall excellent, 3rd purchase from here now. I haven’t found better prices.
Company details
Written by the company
Designer Watch Shop is an online retailer of authentic men’s and women’s designer watches at great prices. With up to 60% off recommended retail prices, you can shop for high quality, everyday or special occasion watches for cheaper prices in a multitude of different colours and designs. Here at Designer Watch Shop, we want to make sure you are always looking on point.
Contact info
United Kingdom
- contact@designerwatchshop.com
- designerwatchshop.co.uk
4.1
Great
561 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Designer Watch Shop
Hello GIUSEPPE,
We appreciate your feedback.
Thanks!
DWS Team
Reply from Designer Watch Shop
Hello Jake,
Glad to hear it! We're pleased that you found the quality good and that the delivery was easy and quick. If you need anything else, feel free to reach out!
Regards,
DWS Team
Reply from Designer Watch Shop
Hello Userxo,
That's fantastic to hear! It sounds like you're really pleased with your orders. Enjoy your amazing items!
Regards,
DWS Team
Reply from Designer Watch Shop
We appreciate your feedback! Happy to serve.
Would recommend
I messaged the company as I couldn't get my payment to go through. I think this was more an issue with the bank. I received a fast response and thankfully the payment went through. My watch was dispatched the same day and I was informed of every step. It was well packaged and the delivery was secure with the driver asking for a pin number. Can't fault the quality of the service or the product. Would absolutely recommend.
June 7, 2024
Reply from Designer Watch Shop
Hello Michelle,
Thank you for sharing your experience! We're happy to hear that our team could assist you promptly and that your payment issue was resolved quickly. It's great to know that your watch was dispatched the same day and that you were kept informed at every step. We take pride in our secure packaging and delivery process, so we're glad it met your expectations. Your recommendation means a lot to us. We look forward to serving you again in the future!
Regards,
DWC Team
Reply from Designer Watch Shop
Hello MRSPANNABEGUM,
Thank you for your kind words! We're delighted to hear that you love your watch and find it worth the investment. Your satisfaction is our top priority, and we truly appreciate your feedback.
Thanks!
DWS Team
Ordering was simple and easy but the…
Ordering was simple and easy but the courier service from DPD was atrocious. Ordered a watch for a birthday present on the 3rd attempt I received it 3 days late!!
The first 2 attempts weren’t even to my address very unhappy and won’t be ordering anything else.
June 4, 2024
Reply from Designer Watch Shop
Hello Lesley,
Thanks for your feedback. We're glad ordering was easy, but we're sorry about the issues with DPD. This isn't the experience we want for our customers. We're working on improving our delivery process and will address this with the courier. We hope you'll give us another chance in the future!
Regards,
DWS Team
Reply from Designer Watch Shop
Hello Paul,
Thanks for the feedback! Glad to know that everything was great from start to delivery. Enjoy your new watch!
Regards,
DWS Team
Lovely Michael Kors watch. Great price
Lovely watch. Great price and fast delivery. Thank you
May 30, 2024
Reply from Designer Watch Shop
Hello Vicki,
Thanks for the awesome feedback! Enjoy your new watch!
Regards,
DWC Team
Excellent after sales service
I had bought my watch from Designer Watch Shop in January. Recently, I found out moisture was trapped within my watch and so I contacted the shop online. I received reply in a timely manner. Also, I was given clear instruction to tackle the problem on my own. Nevertheless, the problem was unresolved in the end, so I asked the shop online again. The CS officer John offered me a free return service to fix the problem. My watch was lost in the transit unfortunately I he end even though the return was by UPS. When I went back to the online assistant again, I was offered a new watch to be sent to me again without further queries from the shop. The watch was sent to me using the next day delivery service by which I get back my watch for a conference I need to go to the next.
Can I say, the CS of Designer Watch shop is super!
June 8, 2024
Unprompted review
Reply from Designer Watch Shop
Hello Cheryl,
Thank you for your feedback. We’re glad our customer service team responded quickly and provided clear instructions. We apologize for the unresolved issue and the inconvenience caused by your watch being lost in transit. We're pleased that John and our online assistant swiftly assisted you and ensured you received a new watch with next-day delivery. Your satisfaction is our priority, and we’re happy we could get you your watch in time for your conference. If you need any further assistance, please don’t hesitate to reach out.
Regards,
DWS Team
Amazing so fast and perfect .
Amazing so fast and perfect .
Best service I've ever had from advice to order to receive even with the courier
Would highly recommend and will use again .
June 4, 2024
Reply from Designer Watch Shop
Hello Tracy,
Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing experience from start to finish, including with the courier service. We appreciate your recommendation and look forward to serving you again in the future.
Regards,
DWS Team
Reply from Designer Watch Shop
Hello Lisa,
Thanks a ton! So glad you loved the watch and the speedy delivery. Enjoy rocking it!
Regards,
DWS Team
DPD service
Hi, I can't fault the designer watch shop, they dealt with my purchase professionally, however DPD let the experience down badly I would never deal with them again their driver past my address and made no attempt to deliver the parcel
June 3, 2024
Reply from Designer Watch Shop
Hello Gary,
Thanks for the kind words about our shop! We're really sorry to hear about your experience with DPD. We'll definitely look into this and ensure it doesn't happen again. Your feedback is invaluable, and we hope to serve you better in the future. Enjoy your new watch!
Cheers!
DWS Shop
Absolutely amazing price
Absolutely amazing price, arrived within 2 days of ordering, looks stunning
May 29, 2024
Reply from Designer Watch Shop
Hello Lee,
Thank you so much for your kind words! Happy to hear that you are pleased with the price, quick delivery, and purchase look. Enjoy, and we look forward to serving you again soon!
Regards,
DWS Team
Easy to order,quick delivery
Easy to order,quick delivery, lovely watch. All good thank you
May 29, 2024
Reply from Designer Watch Shop
Hello Shaun,
Thank you for your positive feedback! We're delighted to hear that you found the ordering process easy, the delivery quick, and the watch lovely. If you need anything else, feel free to reach out. Thank you for choosing us!
Regards,
DWS Team
Reply from Designer Watch Shop
Hello Mandy,
Thank you so much for your kind words! We are glad to hear that you had a fabulous experience with our service. Your recommendation means a lot to us.
Regards,
DWS Team
Really fast delivery
Really fast delivery, great price and really lovely watch. Would definitely recommend.
May 28, 2024
Reply from Designer Watch Shop
Hello Elaine,
Thank you for your wonderful feedback! We're glad you enjoyed the fast delivery, great price, and lovely watch.
Regards,
DWS Team
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