Nordic Nest Reviews 

I’ve bought a few times at Nordic Nest - the prices are usually very great and the products have always been authentic.
The only downside this time was the delivery time. It took quite a bit longer during the summer and unfortunately the lamp arrived after my friend’s birthday. Other than that, I’m happy with my purchases and hope the delivery time would improve.

I would avoid this company if you live in the UK. Ordered a pan which unfortunately doesn't work on my hob. You would have to pay for your own return + fees. Paid £106 and return would cost over £60. Have ordered from many international firms and never had issues with returns. Avoid!!

Just pleased with delivery and items as always.

Great service, fair prices and a smooth delivery. Can't ask for much more 👍.

Dreadful experience still not resolved.
Ordered a string shelving system on the 4th of August that was in stock. Several calls to a very strange freight company that have either an engaged line or it just goes dead when you call back (I cannot answer my phone when I’m in clinic with patients, when they have called me) and still no item, so I cancelled it after two weeks of this charade and emails with Nordic nest asking how to resolve this.
The freight company have my email and phone number to text, but haven't contacted me apart from to leave garbled barely comprehendible messages and then don't answer their phone when you call back.

Customer service want me to wait until the order has been shipped back to them and pay for the postage still even though I have not received my item. Postage is £99!

I was originally told cancelling was fine and that a refund was ok, now I am being told if I cancel I have to pay the postage for an item I haven’t received and the item still is not cancelled.

I am going away now and ordered this to come prior to my trip, so it was installed beforehand.

Instead it’s just been a ridiculous scenario and dreadful customer service. I have been told twice that the order is cancelled only then to get another email saying it isn’t.
I would like a full refund with the postage please.
I also asked more than once for the complaints department number and have never been given contact details for that.
Probably best not to order freight items from this company.

I bought some ceramic baking dishes and the packaging inside the box was fantastic. Lots of very sturdy bubble wrap.

Good service and quick delivery

Customer service is one of the best I have experienced. Along the same lines as a luxury shop. Very happy with products. I’m a very happy customer.

If you're ordering from the UK, just treat it as final sale. The return process is archaic; "due to brexit" the onus is entirely on the customer; between the time, effort and cost to return or exchange, it's not worth it.

They will respond to this stating I didn't provide an order number but it's an automated message... and after reading dozens of similar reviews, this won't make a difference. It simply is what it is, don't order from the UK unless you expect to pay 40-60% of the total cost of your order to simply return it.

The promised extra-fast and extra-fee delivery terms failed. Unreliable. Do not go for an upgraded delivery; save. Customer service non-responsive.

I have just received my order which was broken when I opened the box. I emailed them and they told me to fill in a claim form. This then followed with a response that they will get back to me in a week. This is appalling customer service especially on an aspect of service where I have paid for goods and they havnt reached me in good order. They the had the gall to tell me this service is provided by AI - which will take over a week to respond to my order being damaged. This isnt even taking into account replacing the product delivered broken. They were once a great company but if this is there level of service now I won't be dealing with them
Again and I would steer clear.

Don't order from them. I ordered a thing with express delivery, 1-2 days. After two days they had not even posted the package yet, and customer service refused to give me back the money I paid extra for quick delivery when I pointed it out because "it might still arrive today" - I chatted with them at 3.30pm, and the package was not posted yet... Give your money to another company

Super helpful staff and amazing customer services to help in replacing a product

Very happy with the way they handle their business

I was very big fan and happy customer of Nordic Nest.

However, ..... I placed order on 11.03.2026. Items were described 'arriving soon'. It is now 19.07.2026, and items are said 'in stock'. However, .... not received my orders yet, and not received dispatch notification yet. As the customers have to pay very in advance, NORDIC NEST should not take money if they do not have items in stock. They should use the function 'Notify Me' so that customers can pay the items which we know we receive them on time.
I have contacted Nordic Nest about my orders as they are now shown as 'In Stock', BUT .... THEY STILL CANNOT TELL THE DISPATCH DATE .....

Absolutely fantastic company to deal with!

Have no hesitation is recommending or using this company in the future, went above and beyond when I had a very minor issue, just great :-)

Products are fantastic and very keenly priced too.

My order no. NN0008702397 was received by Nordic Nest and of course paid by me months ago. Since then I keep on getting automated "sorry, we are late" notifications by email. On attempt to contact customer service, I get AI generated "sorry, we are late" emails... Yes, I kinda knew that before and therefore had reached out to customer service with the possibly overly ambitious hope to have a checkin with a human on whats going on with my delivery. Customer service by phone sent me in an endless loop to confirm, if I would not finally be willing to drop out. I suppose the positive ratings for this website are largely bot generated. My human experience is vastly different. This online trader is unreliable beyond lowest standards. Stay away from it!

Good quality, excellent customer service. What else is needed?

Good product but the delivery was kinda bad on the FedEx part