I've been using this now for 2 months. I only get sensation from one side of the probe and despite contacting de Smut have been told this is normal in some people, but I'm convinced it's not working p... See more
Company replied
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See what reviewers are saying
Delivery was quick, from time of ordering. Without a knowledgeable person to programme the device however,I don't know how to work it! I've followed the Quick Start leaflet and the manual, but can't... See more
Firstly, the product failed miserably to absorb the amount of urine I produce due to my incontinence. The pouches became saturated within a few hours of putting them on. They seem to be effective o... See more
Company replied
I have only used the item twice as I only get one use out of the battery, I then replaced the battery and it only worked on one occasion again and now doesn't work at all. Very disappointed as I was a... See more
Company replied
Company details
Written by the company
de Smit Medical are UK based specialists in continence care products for men, women and children. Our stress incontinence supplies help you manage your bowel and bladder. Our product range includes; malem enuresis alarms, bladder stimulators, pelvic floor toners and biofeedback, Labour TENS, travel aids and bladder scanners. Please visit our website to see our complete online catalogue of products.
Contact info
Bristol Road, GL12 8AX, Cromhall, United Kingdom
- +44 (0)845 345 4226
- sales@desmitmedical.com
- desmitmedical.com
1.9
Poor
555 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful staff and the website is…
Really helpful staff and the website is excellent. Product first class and service that cannot be faulted.
December 3, 2019
Unprompted review
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excellent result
Excellent result ordering this product. Have yet to use it in accordance with my physio’s instructions.
November 30, 2019
Unprompted review
I have a problem with my prolapse so…
I have a problem with my prolapse so the incontinence machine is helping my muscles it's very good I'm happy with it
November 13, 2019
Unprompted review
Easily ordered
Easily ordered, arrived when I was supposed to in discreet packaging.
Thank you
November 11, 2019
Unprompted review
Helpfull on telephone
Helpfull on telephone. Quick delivery service.
November 6, 2019
Unprompted review
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Easy ordering process well packaged and…
Easy ordering process well packaged and delivery in a timely fashion.
Adhesive electrodes are available to order with the Neurotrac Continence but no guidance regarding where to place them though there is information on how to look after them.
November 1, 2019
Unprompted review
Bladder stimulator
Too early to say if the item will help my mum’s situation but it arrived very speedily and it is in working order.
October 31, 2019
Unprompted review
Fast efficient and thank you
October 23, 2019
Unprompted review
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Excellent customer service
Excellent customer service. Quick postage and very helpful staff. Recommended.
October 13, 2019
Unprompted review
Staff were very helpful and…
Staff were very helpful and informative, product arrived within the agreed time scale. Would 100% recommend
October 10, 2019
Unprompted review
I would like to thank you for your…
I would like to thank you for your support when placed my order on line I made a mistake when ordering so I payed vat on it .but the next day I had a phone call from you on the matter ,so you sent my item and a form for me to claim my cat back .you was so good to do that for me so another big thank you
October 7, 2019
Unprompted review
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A smart looking efficient product
A smart looking efficient product. It's simple to use with clear, easily understood simple directions.
Exactly as product description
October 7, 2019
Unprompted review
I have never had anything like this…
I have never had anything like this before. It was all a new experience, it was quite easy to use following the instructions. It was deliveried promptly.
October 4, 2019
Unprompted review
Easy to use website and very quick…
Easy to use website and very quick delivery. Many thanks.
October 3, 2019
Unprompted review
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Great customer service
Customer service and response to queries raised has been excellent; delivery times were prompt as well.
October 2, 2019
Unprompted review
QUICK AND EFFICIENT SERVICE
September 26, 2019
Unprompted review
Delivery from de Smit was prompt and a…
Delivery from de Smit was prompt and a refund also arrived promptly when I discovered the item was not suitable for me.
September 26, 2019
Unprompted review
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