Destination Triumph Reviews 

283
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, helpful, and knowledgeable, often going the extra mile to assist with purchases and service. Many appreciate the professional and accommodating approach, with sales teams focused on finding the right product. Reviewers consistently highlight quick and efficient delivery, noting that items arrive well-packaged and on time, often at excellent and competitive prices. However, some customers also noted occasional issues with delivery delays or problems with the chosen delivery provider. A few other people also felt that products sometimes arrived with unexpected defects or were not properly prepared for collection or use. Additionally, some reviewers mentioned concerns regarding staff responsiveness or administrative competence, and questioned charges for certain services.

What people talk about most

Product

People report positive experiences with products, often praising the best prices for genuine parts and the... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and speedy delivery... See more

Price

Consumers find price to be positive, with many reviewers highlighting excellent and competitive pricing for... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting great service from professional and friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All the staff at Destination Triumph Dorset were extremely friendly and helpful. Overall my experience was very good. However, I cannot give 5 stars because of Triumphs lack of ability to get hold of... See more

Rated 4 out of 5 stars

Very helpful and knowledgable staff who assisted in parts for my Tiger 900.

Rated 4 out of 5 stars

Very nice Triumph neck tube. Delivery was a bit of a wait.


Company details

  1. Triumph Motorcycle Dealer

Written by the company

Destination Triumph Dorset, Solent & Washington. Official Triumph Retailers and Workships.


Contact info

4.1

Great

TrustScore 4 out of 5

283 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(283)

77 reviews in the last 12 months

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Rated 5 out of 5 stars

Triumph Tiger 1200 Radiator Guard

Exactly what I was looking for and as it is a hard to find item I was really pleased it was in stock.
Very speedy delivery and competitively priced added to a great shopping experience.
Thanks.

October 30, 2025
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Rated 5 out of 5 stars

A gem of a find.

I went searching for a specific item and they just happened to have it. What's so great about that?, I couldn't find it anywhere else, so they were an absolute godsend. Thank you Destination Triumph.

October 14, 2025
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Rated 1 out of 5 stars

Purchased a 15k Ducati, poor experience.

Purchased a 15k Ducati, after getting it home and checking it over it turned out it had been dropped and the gear lever bent. Due to heading on a trip I had to order a new one next day.

Destination promised to cover the cost but after chasing multiple times I never received the refund.

Supposedly a full check of the bikes was done including an oil service but the service book wasn’t filled in and of course this bent lever. I don’t trust the bike was checked over at all.

Maybe I’m expecting too much from dealers these days but I’d be wary of buying in the future from Destination.

June 1, 2025
Unprompted review
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Rated 5 out of 5 stars

I had my Triumph Bonniville serviced and MOT

I had my Triumph Bonniville serviced and MOT last month. I can honestly say they were brilliant in every detail and I was very happy with the friendly and knowledgeable staff that I dealt with at that time.
I did leave a negative review last year regarding trying to organise an MOT and service without success, however, this year they were first class and did me proud and I regret my negative comments from the previous year.
I also returned today to have my service record stamped because I had forgotten to bring it with me at the time it was completed. Again the dealership was very courteous and helpful and also let me use their phone to call home on another matter.
I would definitely recommend Destination Triumph to everyone looking to have work done on their motorcycle or indeed purchasing from their vast range of accessories.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

A Triumphant Experience

I purchased a pre-reg Street Triple from their Dorset branch about 3 months ago, despite some not very good reviews on the company.
Sophie on Sales dealt with my inquiries, answering my questions and created a personalised video of the bike for me.
Deciding to buy the bike unseen, all steps were explained, in a timely manner and delivery arranged, taking into account a delay for my holidays. The delivery occured as planned and all paperwork & details came with the bike (which was immaculate). Good communications throughout. Subsequent questions I emailed over were answered promptly and courteously.
At the 600 mile mark was serviced at the Washington branch (also a good experience), with a clean bill of health.
All in, my experience was great and could not have been better. A special thanks to Sophie for a great job!

May 6, 2025
Unprompted review
Rated 4 out of 5 stars

Friendly staff that helped resolve my issue.

Ordered some levers that and the box unfortunately arrive pretty banged up, as they weren’t well packaged in shipment, and I felt they were possibly used. After raising my concern I swiftly got a call from them and was able to come to an arrangement.

June 18, 2025
Rated 1 out of 5 stars

No attention to detail and dishonest

I Booked a service 3 weeks in advance but they did not replace the air filter as it was out of stock but didn't tell ME THEY hadn't done it, I only noticed when I checked the service sheet, however they did bill me for a new air filter, this is the the most expensive service I have ever had nearly £900, they admitted it was their mistake and requested bank details to process a refund. Despite 3 email reminders this never materialised. Not having a basic part in stock with plenty of notice is pretty poor but to pay for something you don't receive and not get refunded is appalling. I have had to contact my bank for a charge back. When you spend that amount of money I would expect better service, Would never use again.

June 23, 2025
Unprompted review
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Rated 5 out of 5 stars

The size I wanted was out of stock in…

The size I wanted was out of stock in that colour, they emailed me straight away to ask me if wanted a different colour which I agreed to then dispatched same day, good communication with excellent customer service, well happy 😊

June 18, 2025

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