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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and professionalism. Many people appreciate the exceptional customer service, noting the team's willingness to go the extra mile and their polite, understanding approach. The user experience is frequently described as smooth and efficient, with quick response times being a significant positive. Consumers particularly value the convenience of home visits and the clear explanations provided by the technicians. Reviewers are impressed with the promptness of the service and the effective resolution of their issues, often mentioning that their devices were repaired quickly and returned in perfect working order.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being polite, helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process seamless, with... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased my desktop computer from Device Doctors on recommendation from a family member. Since then I have enjoyed using it with no problem until invaded by a scammer. A visit from one of Device Do... See more

Rated 5 out of 5 stars

Graham and his team were friendly, professional and managed to collect, fix and return my laptop within a week - got all my files back and it's working perfectly. They're incredibly efficient and trus... See more

Rated 5 out of 5 stars

Available to help as soon as I made the call. Expert was absolutely excellent. Took away all the stress & resolved the issue in an efficient & timely manner. How nice to be able to contact a helpful p... See more

Rated 5 out of 5 stars

Device Doctors give a Great service , prompt, helpful in every area, from supplying a PC to setting up, upgrading, and technical help and advice when and where needed. They are always willing to go... See more


Company details

  1. Mobile Phone Repair Shop
  2. Cell Phone Store
  3. Computer Repair Service
  4. Computer Support and Service Company

Written by the company

Device Doctors are a mobile, tablet and computer repair service that are changing things. Instead of having to go all the way to the shop, we come to you in our fully kitted out van and can repair any problems that you may have on site. We believe in that the work we perform will not be beaten on quality. If you have a broken device, send us a message or book online on our website. We’ll have you texting in no time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

304 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Device Doctors give a Brilliant service

Device Doctors give a Great service , prompt, helpful in every area, from supplying a PC to setting up, upgrading, and technical help and advice when and where needed. They are always willing to go the extra mile for you. I have used D.D a number of times and cannot fault the service and they always kept me in the loop about the estimated time of arrival which was important in my busy day. I highly recommend Tom,Graham and the team who are always helpful and polite. 10 out of 10

January 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Brilliant service

A local company doing first class repairs. They come to you, they repair in their vehicle outside your property then give your fixed device back within an hour. First class service and first class repair.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I purchased my desktop computer from Device Doctors on recommendation from a family member. Since then I have enjoyed using it with no problem until invaded by a scammer. A visit from one of Device Doctors clever people sorted that for me. So I'm happy again. Many thanks for excellent service.

January 7, 2026
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Rated 5 out of 5 stars

Device Doctors IPAD repair…great service.

Device Doctors provided a very personalised seamless service to repair a power socket issue for an IPAD Pro.
They were very responsive and came to my residence to carry out an initial assessment. They gave a very competitive price estimate for repair, and after accepting the quotation and paying a deposit took my device away for repair.
The repair went out to an IPAD specialist who replaced the faulty component. I was informed the repair was completed, paid the remaining fee and the device was delivered to me 24 hours later by Royal Mail tracked service.
Start to finish was seemless, and communication excellent. The device comes with a 12 month warranty for the repair that was carried out.
Highly recommended , great personal service !

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

Professional and friendly. Graham and the team were really efficient and helpful. They know what they're doing and how to explain tech clearly.
Highly recommended!

December 9, 2025
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Rated 5 out of 5 stars

Used Device Doctors Before, so Why would I Go Anywhere Else?

I used Device Doctors back in July and was really happy with the service I recieved. I noticed my files were not backing up and hadn't done for a few months but been to busy to get in touch. Well, I finally did and received great support.

As per i asked what I deemed as stupid questions and graham the Tech guy answered them and didn't make me feel dumb for asking,.. As per nothing was too much trouble and is why I have no qualms in recommending Device Doctors to anyone.

November 18, 2025
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Rated 5 out of 5 stars

Device Doctors - refreshingly honest

Device Doctors couldn't help my particular issue but they responded immediately and were so honest with their suggestion, I wish I could have used them. Will definitely use them for any other issues and highly recommend their service.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

I’ve used Device Doctors previously for repairs & decided to purchase a new laptop through them as my old hp one could not be upgraded to Windows 11. I was given good advice about which model to choose and decided on dell. My old laptop was collected & I was able to go through what was important to save & what could be deleted. The data was transferred & the new laptop was brought to me & I had an hour’s session to go through things & be fairly certain how it worked. Initially I found it a little confusing using dell & Windows 11 along with new features incorporated but am getting to grips with it. It’s so much easier to have Device Doctors to do the transfer & to know they can be called for queries. They can also safely dispose of my old laptop once I am certain the new one is all set up.

August 28, 2025
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Rated 5 out of 5 stars

Immediate & excellent help.

Available to help as soon as I made the call. Expert was absolutely excellent. Took away all the stress & resolved the issue in an efficient & timely manner. How nice to be able to contact a helpful person over the phone as opposed to these online chats that take so much time & usually achieve nothing.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great team

All the team are helpful and professional. I have always had great service. They never make me feel a technical Neanderthal!

Quick and competitive pricing.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

The engineer turned up on time, and was polite and courteous on arrival. He clearly explained what he would be doing to the phone and the access to he required to enable him to fit the battery. The repair was done in the time specified and we checked the functionality of the phone before he left. The reason I chose this company was due to the competitive price of the battery and also the convenience of coming to your home. I understand that the battery fitted is the same battery as Apple fit / for me, the process was far easier than driving all the way to Brighton.

August 26, 2025
Unprompted review

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