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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and professionalism. Many people appreciate the exceptional customer service, noting the team's willingness to go the extra mile and their polite, understanding approach. The user experience is frequently described as smooth and efficient, with quick response times being a significant positive. Consumers particularly value the convenience of home visits and the clear explanations provided by the technicians. Reviewers are impressed with the promptness of the service and the effective resolution of their issues, often mentioning that their devices were repaired quickly and returned in perfect working order.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being polite, helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process seamless, with... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased my desktop computer from Device Doctors on recommendation from a family member. Since then I have enjoyed using it with no problem until invaded by a scammer. A visit from one of Device Do... See more

Rated 5 out of 5 stars

Graham and his team were friendly, professional and managed to collect, fix and return my laptop within a week - got all my files back and it's working perfectly. They're incredibly efficient and trus... See more

Rated 5 out of 5 stars

Available to help as soon as I made the call. Expert was absolutely excellent. Took away all the stress & resolved the issue in an efficient & timely manner. How nice to be able to contact a helpful p... See more

Rated 5 out of 5 stars

Device Doctors give a Great service , prompt, helpful in every area, from supplying a PC to setting up, upgrading, and technical help and advice when and where needed. They are always willing to go... See more


Company details

  1. Mobile Phone Repair Shop
  2. Cell Phone Store
  3. Computer Repair Service
  4. Computer Support and Service Company

Written by the company

Device Doctors are a mobile, tablet and computer repair service that are changing things. Instead of having to go all the way to the shop, we come to you in our fully kitted out van and can repair any problems that you may have on site. We believe in that the work we perform will not be beaten on quality. If you have a broken device, send us a message or book online on our website. We’ll have you texting in no time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

304 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

New laptop

Device Doctors were very helpful when I needed to change my laptop. They talked me through the options and set up the new laptop, moving over all the data I wanted to keep.
Everything was explained to me when I collect the laptop.
Excellent service.

July 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Friendly and professional staff

Friendly and professional staff, Reasonable pricing and very helpful with mitigating issues for the future. Would recommend to anyone in the area and I would come back to Device Doctors for any other problems.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Company

Fantastic company of knowledgeable and helpful experts. Customer service is superb, and the work was carried out very quickly, leaving me with an excellent new PC upgrade.
100% would recommend Device Doctors to anyone looking for tech help, repairs and upgrades.
Joe - very happy customer!

July 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Device Doctors Comes To The Rescue Again

I have used device Doctors previously for my daughter in law. Well this week it was my turn. After months of putting up with my laptop chugging away and being slow, convinced because I had too many files, I gave in an arranged to just pop in.

Graham looked at my laptop and had an idea from what I was saying what was wrong with it. Graham explained in techy terms and also in simple terms.

What we thought would be a simple fix turned into a long process for reasons Graham couldn't understand as it should have been one drive out, copy & clone, new drive in, put information back and away I go fast laptop.

Graham remained in contact and even though this must have been doing his head in, was never frustrated with me as a customer, was upfront and honest and 48hrs later was glad my laptop was fixed, fully working faster than ever and he didn't have to see my laptop.

I cannot recommend Device Doctors enough. Great value, excellent service, exceptional customer service. I have absolutely no hesitations in recommending others for technical help, fixes to computers of phones to go and see or call Device Doctors.

What an incredible team you all are.

Many thanks

Eddie

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

I T problems? You need Device Doctors

I have trusted Device Doctors for help with my Computer, iPad , mobile and tablet for a long time now. As an older and mainly self taught internet user i needed someone who is patient, quick to reply to my calls for help and able to help me understand the problems and how they can be solved. Device Doctors are my go to team,

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and repairs carried…

Excellent service and repairs carried out. Quick to collect and then deliver after the work had been completed. Friendly and helpful staff at all points of contact along the way. I'll definitely use them again and recommend to friends and family.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Digital Doctors Delighf

The prompt visit from Brandon was appreciated.
He quickly got our laptop working again which had been blocked by a scam. Message alleged to have been issued by Microsoft. He also scanned it for virus threats.Excellent work

July 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Expert transfer to my new computer and printer

Device Doctors handled my transfer to Windows 11, including a new computer and printer. They cloned all my data etc. from my previous devices and set up the new system very well. They also dealt with a glitch caused by Windows 11 and its connection with the printer. An expert and capable service all round.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

The whole experience was great

The whole experience was great.
The appointment was made to suit us - Brandon arrived on time -sorted out our Chromebook issues, as well as answering a few other questions.
All in all a very helpful visit.
Will be keeping your details should I need assistance in the future.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Company

They were prompt with their response. They turned up on time and knew exactly what they were doing. Perfect.

June 24, 2025
Unprompted review
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Rated 5 out of 5 stars

After running my phone over with my…

After running my phone over with my pickup the screen was shattered, I rang device doctors and arranged for a repair, they are also mobile too so came to my house and fitted a new screen and checked the operation of the phone before handing it back, it took about 40 minutes to complete. The staff are professional, well presented and polite and I highly recommend using Device Doctors for repairing not only phone screens but tablets and computers too, check out the Device Doctors website for more info.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly

Very friendly from the beginning to end. really helpful.
Fast service. I was so impressed that the technician came out to my office.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Reconnected to the Internet

Device Doctors provided me with an excellent Desktop over a year ago and has been excellent workhorse and value for money.

At the weekend for some unknown reason the ethernet cable did not connect with the Internet. Contacted Device Doctors who provided excellent and professional enabling me to connect to the outside world. Many thanks, excellent service and highly professional

June 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Friendly, professional service

Graham and his team were friendly, professional and managed to collect, fix and return my laptop within a week - got all my files back and it's working perfectly. They're incredibly efficient and trustworthy as it ended up costing less than the intial quote. Didn't feel like I was being ripped off. Will definitely use again!

May 27, 2025
Unprompted review

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