Excellent professional service from a good local cycle shop. Good communication from online staff. Only downside is more TNT than the shop, but when I spend £1700 I really expect free postage, yes I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought Genesis carbon forks, £50 less than anywhere else. Good communications and delivered by TNT, two working days after ordering. Parcel left exactly where I asked them to leave it whilst I was not... See more
My sons electric scooter arrived after just 3 days, he was so happy with it but disappointed it arrived scratched. After emailing Soanes a partial refund was offered which my son accepted. Communicat... See more
These guys are great. They've looked after our family's MTBs for a few years and always give good service. Recently had to swap out a shifter they had fitted previously which inexplicably broke after... See more
Company details
Written by the company
Soanes Cycles is a family run cycling shop based in Colyton, Devon. Established over 100 years ago. We sell all types of new & used bikes.
Contact info
Soanes Cycles, EX24 6JX, Colyton, United Kingdom
- 01297552308
- soanes@devoncycles.co.uk
- devoncycles.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great value for a front wheel
Great value for a front wheel, quick delivery. Pity the wheel did not include an inner tube protection tape. That would have been a good bonus.
Excellent item,price and fast delivery.
A bike shop that actually delivers - and answers the 'phone!
Soanes have been a breath of fresh air. Having had a bad experience trying to buy a new bike from another retailer (after 3 weeks of chasing following the order - by email only, as 'phone off the hook - for news of where the bike might be, I was eventually told that the courier had "lost" it). So I Ordered a new bike at Soanes online last Saturday afternoon 30 mins before Soane's closing time, got a dispatch email first thing Monday, and the (really well packaged) bike arrived the next day at lunchtime. Best of all, the Soanes team actually answered the 'phone when I had cause to call them. Thanks for a good experience, would definitely return to Soanes in future.
Simply Brilliant
Excellent straight forward no hassle service. We had previously ordered a bike from Evans Cycles in June and were expecting delivery in November - in November they cancelled the order. This was for my son's birthday which was in September and he had been patiently waiting for his new bike. He was devastated to hear this. Luckily, Soanes Cycles had a similar bike in stock - we ordered it, it arrived 3 days later and he is over the moon with it. Thank you!
Genesis Equilibrium frameset purchase
Great deal on outgoing model year Genesis Equilibrium frame + fork, including free P&P.
Fast and efficient service: extremely well packaged and despatched immediately using a tracked next day delivery service.
Just how on-line shopping should be.
We couldn't fault the service we had…
We couldn't fault the service we had when ordering my daughters bike online for her birthday. Ordered it late one evening & then spoke to a guy in the shop the following morning who ensured it was sent out that day so it was here in time for my daughters birthday. Excellent service
Great service
Great service, ordered Wednesday afternoon arrived next day with free postage, absolutely brilliant.
Quality product at a bargain price
First time I've ordered from this company, very impressed.
Madison Stellar Waterproof
I haven't used the item yet, but it arrived very quickly.
The item was at a much lower price than on another online retailer.
Only issue...No receipt in package..
Lucky I don't have to return it or it may have been a little difficult??

Reply from Soanes Cycles
Can’t ask for more
I got a bit lucky getting a good deal on an ex demo item, but it was ordered
at night and despatched the following morning. Lots of communication throughout. Very happy with the product. Thanks Soanes!
Great buying experience
I ordered bike through eBay after speaking with the shop about the model, very knowledgeable and helpful. The bike arrived 3 days later (delayed by a day by courier, not the shop’s fault) and was packed very well. Set up easy and quick, bike in perfect condition. I’ll check with Soanes first when sourcing next bike.
Very impressed, great frame
Delivery earlier than expected, frame was well packaged, perfect condition with a great paint job.
Very impressed, thankyou,
Strong recommendation
Very helpful staff. Very happy with my purchase
Great bike and speedy delivery in these…
Great bike and speedy delivery in these strange times. Thank you.
Excellent service
Bike delivered on time as promised
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







