DHL Express Danmark Reviews 

42,977
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 476 reviews, reviewers had a great experience with this company. Customers frequently praise the extremely fast delivery service and the detailed tracking updates that make it easy to follow the shipment journey step by step. Consumers also mention that the delivery drivers are wonderful, professional, friendly, and always handle packages with great care. Some reviewers were not happy with the delivery attempts, noting that couriers sometimes claimed nobody was home or left items at pickup points instead of the door. A few other people also felt that customer service interactions were completely unhelpful and that delivery scheduling lacked accurate time windows.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, as some customers praise the lightning fast... See more

Service

Customers had positive experiences with service, frequently praising the reliable, fast, and efficient... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting that the delivery driver... See more

Product

Consumers find product to be a mixed experience, noting that items like a collector's LP or spare parts... See more

Customer service

Users describe negative interactions with customer service, reporting a severe lack of professionalism, long... See more

Reviews shaping this summary

Rated 4 out of 5 stars

DHL brought a package from Japan astoningly 36 hours faster than promised. Underway I followed the shipment via the package delivery system. I enjoyes reading its arrival and departure from the hubs... See more

Company replied

Rated 4 out of 5 stars

I am fond of the delivery notifications, they are Realtime . But the Danish addresses, can be a problem due to the letters: ø æ å, are left out of the addresses. That can make the receiver hard to fi... See more

Company replied

Rated 4 out of 5 stars

Great experience overall. The package had a small dent when it arrived, but luckily it was very well packed, so there was no damage to the contents.

Company replied

Rated 4 out of 5 stars

I was told that my package will arrive at a specific date but it never arrived that day and I did not got any explanation. But the day it actually arrives, the delivery was great.

Company replied


Company details

  1. Courier Service

About DHL Express Danmark

Written by the company

DHL er repræsenteret i over 220 lande og territorier verden over og er dermed verdens mest internationale virksomhed. Med over 325.000 medarbejdere kan vi tilbyde løsninger på snart sagt ethvert logistikproblem.

DHL indgår i verdens førende post- og logistikvirksomhed Deutsche Post DHL Group og omfatter forretningsområderne DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight og DHL Supply Chain.

DHL

Written by the company

Excellence. Simply delivered.
Internationale ekspressleveringer, global fragtspedition via luft, sø, vej og skinne; opmagasineringsløsninger fra pakning til reparationer, opmagasinering, postleveringer over hele verden samt anden logistikservice lige efter kundens ønsker – med alle DHL's servicer sørger vi for at forbinde folk og forbedre deres liv.
Virksomhedsansvar
Virksomhedsansvar er en integreret del af vores forretningsstrategi. I tråd med vores motto „Living Responsibility“ fokuserer vi på miljøbeskyttelse (GoGreen), katastrofestyring (GoHelp) og uddannelse (GoTeach) og bakker op om medarbejdernes engagement i frivilligt arbejde (Global Volunteer Day, Living Responsibility Fund).
Grønne løsninger
Optimerede transportruter, køretøjer på alternative drivmidler og energieffektive lagre: Der findes mange metoder til at reducere klimaskadelige CO2-udledninger og andre miljøpåvirkninger ved godstransport og -opbevaring. I samarbejde med vores kunder ønsker vi at udnytte dette potentiale. Hos DHL kalder vi det GOGREEN. Vi tror på, at miljøbeskyttelse og forretningssucces ikke bare er forenelige, men hænger tæt sammen.

Contact info

4.1

Great

TrustScore 4 out of 5

43K reviews

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4.1

All reviews

(42,977)

1,006 reviews in the last 12 months

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Rated 5 out of 5 stars

It arrived fast

It arrived fast. Delivery guy called me when he didn’t find the name on the ring, so I got the pack. It was Friday, so if he just went should have to wait Friday.

November 6, 2026
Rated 5 out of 5 stars

I had trouble getting my package…

I had trouble getting my package delivered, because of technical difficulties. Called support and they went out of their way to help me, even after closing hours. Special thanks to Pernille, Maya and Jan, excellent service

November 4, 2026
Rated 5 out of 5 stars

Happy news

Happy news! You have recently received your parcel 1757682080-2026-11-03 delivered by DHL Express. We are excited to hear what you think about our service.

Would you recommend DHL Express to your friends or colleagues based on your experience of our delivery?

November 4, 2026
Rated 2 out of 5 stars

DHL said they were with

DHL said they were with
my package and said no one home, thats a lie, my son were home, and i on a mail where i can choose where to lay the package, i wrote outsiee the frontdoor, they did not, suddently i should sifn to get my package, i never in 3 years signee for my package from thiw company in California, wo this time im not happy

November 3, 2026
Rated 2 out of 5 stars

Unable to inform about right delivery date

Received Information around ten times a day about when the package was arriving. It ended up coming three days before, Friday instead of Monday, but still I was sent notifications about the arrival on Monday. Luckily I was home when it arrived on Friday.

November 1, 2026

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