DHL Reviews 

I ordered a gift to my wife from Ireland to be delivered in Spain.
Obviously a gift to my wife I’d want it delivered personally to her. DHL in Spain delivered it to a collection point in my town, sent me an email and told me to collect it within 7 days or it would be returned. I was not in Spain at the time so I couldn’t collect the gift. I contacted the sender and DHL said I had redirected the delivery point.
Why would I order a gift for my wife and then tell her to get it herself?
This happens quite a lot in Spain, I’ve had Amazon packages left at collection points, then the driver calls you or emails you to tell you where your package is. Lazy.

My experience is same as most people that are on the receiving end. They claim to have tried to deliver but nobody at home - not true. They claim to have tried to contact by phone - also not true. It would be good if online suppliers just stopped using them.

service not provided under false pretence "no no one at the address" while multiple people there plus security cameras and no courier was present. order number CI817550613DE i have instructed now my company not to use DHL - if you cant provide service you took money for then you are not worth my business

El servicio no se prestó, bajo el falso pretexto de que «no había nadie en la dirección», cuando en realidad había varias personas presentes, además de cámaras de seguridad, y ningún repartidor apareció. Número de pedido: CI817550613DE. He dado instrucciones a mi empresa para que no vuelva a utilizar DHL; si no son capaces de prestar el servicio por el que han cobrado, entonces no merecen ser mis proveedores.

I would give zero stars if I could. Couriers regularly mark packages as “recipient absent” when I’m at home. This has now happened four times. Nobody rings the bell or calls; they simply don’t bother delivering to your home address. The website and email updates are full of errors and contradict each other: my package was shown as “delivered” to a service point that had no package for me. Customer service is extremely slow, unhelpful and unprofessional.

From what I can see, I'm not the only one with this experience with DHL, although other delivery drivers use the same tactic: "the recipient wasn't home." Seriously?! I thought I was home; I must be going crazy. Where was I then? Are you kidding me? I'm furious. After calling my cell phone once, which I didn't have with me at the time, you tell me I wasn't home? I was home; I didn't hear anyone at the door delivering any packages. And I went to the pickup point, or whatever it's called, and the packages still weren't there, even though it said they were ready for pickup. I can't believe that after so many negative reviews saying practically the same thing, they're still doing the same thing. The company must not care. And just to be clear, I'm being polite right now and holding back from writing any insults.

Awb : 4521325071
NUMERO DE EXPEDIENTE CS71515043
For the exact same shipment from China, I paid €479.75 to UPS and €567.48 to DHL. UPS fully itemized and detailed the invoice (for 8 packages), while DHL provided no details at all and refuses to refund anything (for just 1 package). What am I supposed to do with these thieves at DHL???

Paid more than 80€ for express delivery and it’s taking 5 days. France to Panama. There are tons of connections from Europe to pty but they decided to use the worsts! Still not in the destination airport. Horrible service!

By far the worst most dishonest company and why they are allowed to do business in Spain is a disgrace. They do not have the capacity, they sit on shipments on purpose and accept knowing full well it will take days longer. he drivers lie and say nobody available and never make an attempt, they then get paid twice so lying works well. The delivery points are worthless. Contacting them is not worth the time to touch the keyboard. Tracking is worthless, they lost my US passport for days, lost by other shipments and lie on tracking, DO NOT USE THEM UNDER ANY CIRCUMSTANCES, every shipment is an utter screw up. As a comparison I used UPS from California and Virginia and took 2 and 3 days, not an issue. 9 days from the Netherlands and still no delivery to Spain, pathetic, you can't contact anyone and their AI bot is another utter waste of time, should be out of business, they are a total disgrace and take you life at risk using them for anything, why else would they have a 97% negative rating ? Worst I have ever seen in my life.

worst deliver company ever , i bought some stuffs with a spanish company and i do not have choice to get a delivering service by those absolute useless DHL compagny , sent 7 days ago and since 7 days it's written that my packet is sent and delivered whereas of course is not and they are not possibility of tracking my parcel on their website and impossible to contact them , in france is the same : how is possible that this company that everyone complain is still alive ! so finaly i will never buy again with the compagny who force me to get Transporter with DHL

Expected pickup time 10AM-1PM, actual collection time, approximately 18.53.
Suggested delivery date 14.10.26 New delivery date 16.10.26.
Not the best experience so far.

Package delivered today, 15.10.26, so all in all, not so bad.

Over the last two months we have had deliveries expected to be delivered by DHL here In Calasparra Spain. One delivery was very important as it was our new passports which we paid a lot of money to have them delivered to our house. We had a notification on the day they were to be delivered so we stayed in on Lu to get a notification in the morning they had been delivered. They certainly were not delivered to our home so contacted DHL to be told they certainly had been delivered and could be a drop off point but they couldn’t tell me where. I was told to wait a week and report it as a lost shipment and they could then look into it. We toured all the different shops in town that we knew had parcel drop off facilities and eventually found them at a shop very difficult if you only have basic Spanish! They also had our old passports as well that should have been delivered to our house. Last week I had another parcel due and yet again at 9am it started delivered but again it was dropped off at the same shop. It seems the delivery driver can’t be bothered to come to our estate so they dropped all items at this shop. This is very poor customer service especially as you pay extra for passports to be delivered and you are supposed to sign for them. I have been in contact with the passport office and they are looking into it. Awful delivery company who were no help whatsoever when I contacted them for help. One star is too many.

Four packages, lost, false delivery attempt, or delivered two towns away where I literally can't get to collect them.

No way to reach ANYONE, the site doesn't work when I try to use that to at least try SOMETHING. I need to fill in a name to change the address. But there's nowhere to even fill in a name.

Contacted management, I would be contacted, but nothing happened.

Does anyone actually work at this service? Does anyone know how to contact the driver, if there is one?

Last week Thursday I got a message that my delivery will come by end of the day. It did not happen. On Thursday at 8pm I got a message that my delivery is at a collection point (25km away from my home). Okay, I go Friday to collect it, it's not there. The girl from the shop tells me that maybe the driver forgot to leave it there and to come back Saturday. I returned Saturday, same situation, box is not there. The lady calls the driver, and he says, "it's in my Van, tell them to come Monday after 6" . Again, 3rd day, I go today, and again, no success. Box is not there. Driver is not answering the phone. I drove 150km for a delivery that was supposed to be delivered to my home address, and I still don't have it.

Every single time, I’ve had some sort of problem—whether the package arrives damaged, delivery takes forever, or they "attempt delivery" when I’m clearly at home but no one actually showed up. They handle packages with absolutely no care; it’s infuriating. I really dislike DHL.

The only thing you can say about DHL - not just Spain but their worldwide operation - is that it´s uniformly terrible. There is literally not one thing they can do right. It can take four weeks to deliver documents from Germany to Spain. They will deliver to one of their delivery centres rather than bother trying to deliver to your address. They will return a parcel that hasn´t even got half way!They say they will deliver tomorrow then it will arrive two weeks later. I don´t understand HOW they can actually be THIS bad!

Service is terrible. I sent a document and paid 83€ last august 31. Estimated delivery to Philippines is Sept 8, and when I track my package, sept 1 still in madrid and no movement eversince. I called customer service and ask where is my package and they said that they are locating it. I've been calling them everyday for a week and still no answer, they said that they will call me back but not even once! I'm so fed up with them! Urgent important document but they cannot locate my package, A lady said to me that I just need to get another document, it's easy for you to say because the damage is not on your part, but for me, I have to fly to Madrid to get that document again and pay another 60€ for the document. I am asking already for refund and compensation for the delay and losing my document plus time and one guy said to me can only offer 20€!!! Customer service is terrible!!! I asked for a manager but said they cannot pass it! And they cannot even refund me my money, said it will take time! So terrible, horrible service!

I paid a lot of money for an international next day delivery, not only did they not even attempt to deliver it they decided to return it to another airport ina different country. If I could give a zero review I would. No contact with me. I only found out it was bouncing from country to country when I tried to track it

They were supposed to deliver my package on 11th still no information where is it. I tried to contact them but as soon as they realized I dont speak spanish they put down the phone on me.

They were supposed to deliver to my house, but instead pretended I wasn’t home (I was the whole day), never came and took the package to a pickup point far away.

This is the worst delivery service I have dealt with in Spain. I live in Marbella, and senders have shipped parcels to me via DHL around seven times. Not once has a parcel been delivered. There is no phone call and no knock on the door—just a message saying, “Unfortunately, we were unable to deliver your parcel,” followed by an offer to choose a pickup point.

I do not recommend using DHL at all.