DHL Reviews 

Apparently delivered and signed for not by me! Also ‘apparently’ delivered 1 hour before the estimated delivery time slot…. Trying to call their line and it cuts you off, trying to send a message and it doesn’t let me, input the shipping number and it ‘doesn’t recognise it’ and I thought Evri were appalling this is shocking!
Shipping number 60120266290841

DHL is incredibly slow. Deliveries take forever, dates keep getting changed all the time, and nobody cares about getting parcels delivered on time, they just dont give a ...

My package was supposed to arrive on Friday, November 6. Instead, it was travelling literally around whole Europe, including very south France, literally circled around whole Europe. And it only reached Brussels (Belgium) on the very end day it was supposed to be delivered to Finland. In the end, there is already 1 week delay.

A standard delivery time of Friday? Sure. Just remember to ask WHICH Friday. Maybe the next one. Maybe next month.

The inefficiency is unbelievable. Customers pay for delivery, not for a European sightseeing tour for their parcels😂🤦‍♂️

Package was due to be delivered. No delivery. OK, we're all busy and things happen. 3rd/4th & 5th day still no delivery. Customer services are sorely lacking, they know virtually nothing about what's going on within their own company. They've also actively ignored my emails too.
Now today is the 6th day. A full working week that I've had to just sit at home, waiting with Virtually no feedback at all. You have to chase it all up yourself and even then all they do is give you the same info you can see yourself...

My tracked 24hr parcel still hasn't been delivered stating they're too busy.. What's worse is now I'm being told they may deliver on Monday the 9th as they don't work weekends. Lucky for some eh.. Maybe considering they're so backlogged they should consider weekends and try catching up.

If you're a business considering them AVOID AT ALL COSTS! If you're like me and have no choice then all I can say is good luck!

dhl

CUSTOMER SERVICE CASE

Shipment number: 15428887 48 hour delivery 4 days now

Case number: 15430116 this item has been stuck in Birmingham depo for 2 days tracking go s nowhere be trying to find it for 2 days DHL are a total waist of time do not use them

DHL say they could deliver, despite me being in all day.
Second delivery, they failed to show.

Two wasted days waiting for the courier.

Booked time off work to wait for a parcel which never came! I have been waiting three days for this delivery and each time it hasn't come! Absolutely disgusting service I wish I could choose who it gets delivered by because DHL is the worse delivery company I've ever had to use! Please avoid using these! Clueless to how the are still in business. The delivery drivers must just take breaks all day without delivering parcels.

What a shambles this company is, especially if you’re expecting a delivery from their Milton Keynes depot.
Two recent examples:
1. A parcel due to be delivered on a Wednesday, delivery time advised. Nothing. New notification saying they would now deliver on Thursday, time advised. Nothing. Phoned the vendors (The Wine Society) on Friday who checked and found DHL had lost the parcel but a replacement was being sent to arrive on Saturday. Nothing. New notification received saying they would deliver on Monday. Eventually the parcel arrived on Tuesday afternoon, four hours after the advised time.
2. A parcel due Tuesday from a Somerset company failed to arrive. An email on Wednesday morning told me that they had my parcel and would deliver it yesterday! Who knows when it will turn up.

DHL have delivered a parcel for me to the wrong address and are refusing to take any responsibility. They very kindly sent me a picture of a hand holding my parcel in front of a door - not my dark brown door but a white door which I did track down to being 1/2 a mile away and belonging to an empty rental property - no sign of my parcel. The DHL customer service just say they delivered the parcel so I need to take it up with the sender. DHL's own tracking clearly show's delivery to a different post code! Yet they will take no responsibility. The sender will not refund me because DH: tells them its been delivered - more on that soon Ragnor Preserves!

Tracking number: 60120262634008

For 2 whole work days I have waited at home for a delivery that did not arrive. Throughout both days it said it would be delivered on that day. It is now 5.50pm on the second day and it says it has been returned to the depot. There are no updates on the tracking system, no window of delivery time given. I messaged the customer support but it says they will respond in 24hrs. Terrible service.

Absolutely disgusting service from delivery or should I say no delivery to customer service or should I say no customer service?
We actually saw the driver on camera at the door shaking the parcel, totally ignoring the message on door bell and written message on actual door.
Didn’t have a clue!
Lost parcel back at depot!
One stressed out wife!
One angry husband!
One late present!

Thankfully the supplier sorted a refund and we picked replacement up from store.

Over a week later:
One happy wife!
One happy husband!
One happy friend!
What a nightmare this company is,
Be warned!

NO SHOW.
Delivery due between 1800 and 1900, but didn’t arrive. At 2100 they emailed saying ‘sorry we missed you’ and they had attempted delivery but there was no one available. This is untrue as we were here awaiting the goods. The doorbell camera does not show a DHL vehicle stopping outside our home or anyone attempting to ring the doorbell. They have rescheduled delivery to suit themselves in 72 hours, also saying they will leave in safe place if no one present!
They don’t deserve 1 star for such shabby service.

I have send an expensive electronic device to repair, and unfortunately, the repair company went through DHL to send it back to me.
The package was meant to arrive the next day but it was delayed, the day after, there was one attempt of delivery at a wrong address, after that I decided to play it safe and divert the package to a service point.
They said they attempted a delivery 2 days after but that the delivery point was inaccessible, which is a blatant lie. And since then, DHL have not attempted any other deliveries.
I receive a notification every day telling me that my package is at the depot and that it will be delivered 4 days ago...
I'm hoping it will be delivered one day, but that doesn't look like it's happening, I have reached out to customer service who said the package will be delivered the next working day, it's the 5th so far and all I can see is that the package is at the depot, every day. How long must I wait before they admit their fault and that the package is lost ? Does a delivery from Ashford to London should take more than 5 working days ?
Do not work with this company.

53€ penalty payment due to waiting for customs clearance for two days. They didn't even send a sms that I can pay the customs now. I think that's ripping off of private customers. Probably has nothing to do with their storage cost. I will try to avoid DHL from now on.

Two packages delivered today. No notice of the packages delivered, not even a knock on the door. Just thrown into the garden. They both survived the delivery. They were found in a place where they were almost put in the recycle bag, as this is where I found them on top of that bag. The DHL should have a little more thought of customers property. I was waiting in for these parts, so there is no excuse to throw them in the garden.

They NEVER DELIVERED a parcel.

I contacted Thomann (the seller) who showed me a picture of a parcel outside my house.

No one knocked, the parcel was NOT handed to me.

I do not know if it was even left there. If it was it could have been stolen.

BUT the experience I just had leads me to believe that the driver took the picture, then took the parcel.

IF YOU HAVE A PARCEL LOST WITH DHL, DO NOT SIGN ANYTHING!

A scruffy-looking Sikh man from DHL knocked the other day, and enquired about lost parcel as part of 'Investigation.'
He asked me to sign a form that states I had NOT received the parcel.
He asked me to sign on a different side to that declaration.

Now, I just received an email from Thomann (sender of goods) that says DHL's 'Investigation' has found that I HAVE received the parcel.
And they used the signed page/signature of declaration stating I had NOT received parcel as PROOF that I did receive parcel.

I have made a chargeback on my card, I will be complaining about both 'businesses' to Trading Standards, and I have made a complaint to the police.

DHL ARE CROOKS.
I recommend that you avoid using them, and avoid using any business that uses them.

The 'man' that lied to me to falsely obtain my signature would do well not show his face again.

Deliveries never turn up on the day they’re supposed to they blatantly lie they deliver to a pick up point when it’s meant to be at home and you can’t collect without a code which they never send you frequently have to reorder from the supplier because they can’t be bothered to do there job. And don’t get me started on there customer service absolutely shocking they DO NOT CARE !

A few years ago this company were very good, but not anymore. I purchase pet food online, unfortunately there
are not any retailers who stock it locally. One occasion should have been 2 packages, only 1 turned up. Thankfully the retailer trusted me and replaced it.
This time, as with other times, advised of a delivery by e-mail. Never turned up. Advised again the next day, given a delivery time of between 0930 - 2000. Another day wasted. It's not fair on the company I use Forthglade, who offer good customer service. However I now have changed the dog food I buy, I can now collect it locally.

Absolutely attritious courier service.Have waited 7 days for a parcel & when they finally attempt to deliver they claim no one was home.
Took a photo of my entrance rather than actually knock the door,The level of their laziness is unprecedented.Not only are their deliveries useless their customer service is non existent you cannot speak directly to anyone other than pre recorded options that eventually just cut you off.
How this company is managing to stay in business is a sorry reflection of the UKs delivery services.No other country would tolerate their ineptitude & deceitfullness.....minus 5 stars would be a just experience.
My partner also waited 3 days for papers related to her work to be collected & once again they failed to collect.Fortunately its my partners company that foots the bill & she has advised them to change parcel courier to one that's reliable,honest & trustworthy DHL are none of these in my honest opinion.
To add insult to injury the courier photographed my parcel today whilst I was home again outside then stole it i will add allegedly though i know differently ( I have 3 witnesses)
Not only did they update that he had delivered my parcel they forged my signature saying I had actually signed for it.
I'm going to their office & I will be ringing the police reporting not only the THEFT but also FORGERY for writing my signature and also FRAUD for forging my signature on a legal document.
These people are the lowest of the low they are morally & ethically bankrupt.
It's also come to my attention that DHL & EVRI have amalgamated.Now they will be TWICE as useless TWICE as deceitful TWICE as lazy

So we had to get a replacement of a dressing table with a big mirror an it went missing how does that happen with something that heavy! Absolute disgrace what i have heard about these and they have proved it! That was stolen by a worker I have asked Wayfair to use a different company but it’s already done