DHL Reviews 269

They mark you not at home instead of attemping delivery

Absolutely dreadful. They say they’ve deliver your parcel but it’s not at home and no card left. The email doesn’t tell you where it’s been delivered to. When you try track and trace it either doesn’t recognise the number or it tells you it’s been delivered and you are back in a loop. Third time it’s happened. I hate them.

Absolutely appalling. Shortly after booking - with the parcel still at home - I just wanted to edit the address by adding an apartment number. If I could not do that, I wanted to cancel my booking. I spent two hours talking to two different people who kept asking me for numbers I was never given, and who couldn't confirm how to get them in thr first place. To not be able to do one of two simple things shortly after booking a delivery is crazy. Run away.

DHL package withh a hole article changed. I bought from Amazon.us a travel chess. DHL delivered a package with a hole and a sweater inside instead. This is theft! Get your business together DHL!

The worst service ever and people on the phone are just stupid

Our UK passports arrived at Diegem. We went there to collect them and received two packages which contained our originals submissions but no passports. Allan Loonen at the desk did a quick search and then went back stage to find two othe packages which contained the much more important passports. He was helpfulness itself an had he not been so on the ball our passports might have been returned to the UK passport offices. Congratulations to him.

Worst possible choice to deliver your package. Incompetent personnel working in office and on info line, they don’t know even know answers for simple questions..
not recommended if you had no other choice than DHL rather do it your self

The worst shipping service company I ever seen. They don’t deliver my package and impossible to reach them.
They never contacted me and just postponed the delivery one month. In their system it seems that it is recipient's request. This is not true, they never contacted me or I didn't postpone my delivery. 1 star is even very high for this bad company.

I'm waiting for the package at home when I receive an SMS from DHL saying they attempted delivery but no one was there. It's of course impossible to try to talk to a person to solve the issue. I don't understand how any seller still uses DHL.

Even I see the location on their website they refuse to help. I have an e-commerce account.

Worst service ever
No explanation needed just very unprofessional

Initially there were issues at delivery but later. after 3 days material was delivered. I am updating 1 start to 4 star.

Driver claimed no one was there at location. However it is warehouse where someone is always available. Also, they reatempted delivery and on reattempt they stated address not correct. Now they are saying consignee refused to accept the delivery . Worst service ever.

The Driver delivered the package to a completely different address and then claimed he could not retreive it as somebody told him nothing was delivered incorrectly. I wonder who that somebody was. I would not be surprised if it was the Driver stealing it. Now DHL is telling me to settle this case with the shipper. Absolutely unacceptable. I would not recommend anyone to use DHL services.

Driver came to my door with a prefilled notice saying I wasn't in and left before I could answer. Why even go through the process of having delivery to my door if it's going to end up in a pick up point anyway.

Very bad! extremely unprofessional and rude staff. They offered two choices of delivery; I chose the more expensive one to get the item to its destination earlier, it hasn't even arrived on the day that they said it would! It's definitely better to use the local post!

1 star is way to much. It should get -5 stars or no stars, because its not they delivered bad service, they have not delivered anything .

Moreover you are supposed to stay home , meaning that between 8-18h you cannot go to work , or doing anything that makes you leave the house. Means I have to take a day off, for that they can earn their money ? Only in Belgium this exists .

Customer service said that delivery guy "accidentally" scanned my package as delivered (while I had to provide them a pin code to close the transaction). No help ok but try at least to have a credible answer...

Jesus Christ, imagine having a 1 star trust pilot score, that should be sounding alarms at DHL HQ. DHL never deliver when they’re supposed to, their drivers lie about delivering packages, it’s impossible to speak to a human being to actually complain. I’m actively not going to use any online store that uses DHL.

He never rings my doorbell even though I'm there all day