DHL Reviews 

Why does DHL lie about failed deliveries. They kept me in all day awaiting a parcel, then at the end of the day pretend they tried to deliver but nobody was in. Well, DHL, there is such a thing as 24/7 videorecording that can prove you lie (No DHL delivery van or any other person approached our property, I have retained the recordings for that day in case they are required). Try the truth, you may regain people's trust. Delivery service/nul point, Service/nul point, Verity/nul point, Lies/*****.

important package requiring signature left in unsecured mail box with forged signature. contacted DHL but not interested.
Seeing DHL wonderful ads on TV .....! not the reality

I’ve had a very bad experience with a parcel that was sent to me from India to Brussels via DHL. It was a work of art I bought whilst travelling in India. Upon arrival in Brussels, it was inspected by Belgian customs. I was asked a number of questions and replied immediately each time. In the meantime, the parcel remained with DHL and could not be delivered. It is not my fault that it took customs nearly a month to decide that the declared value was not to their satisfaction and to impose a €250 fine on me. The parcel was then delivered, and it was a few months later that I began to experience the hassle with the invoices from DHL, which seem to me to be arbitrary. Firstly, I’ve received no coherent breakdown or explanation of the items listed, nor of the legal basis on which the taxes are based. Secondly, on the phone with the customer service, several times I had to repeat my story and questions, the agents said one thing and the opposite regarding the taxes, the basis on which the tax is calculated, the deduction of the amount already paid initially, the ‘extras’ and the fine. Whatever the explainations given, the calculations simply don’t add up. In the end, just to be left in peace, I paid a bill containing this fine and unexplained tax amounts. Finally, the worst part is that during these exchanges, they suddenly presented me with another invoice for storage charges for the 28 days the parcel was held up at DHL's premises. For a parcel measuring 120 x 100 x 10 cm, the invoice comes to… €897. There is no contract between DHL and me that could justify charging me storage fees whilst customs are dragging their feet. At no point was I informed of the existence of a ‘timer’ running at a rate of over €33 a day. This is exorbitant, completely disconnected with real life. At that price, I could have rented a flat for a month!!! Despite my protests, DHL refuses to reconsider its position. These are unfair commercial practices.

And it’s not over yet, as I’ve just received another invoice in the post – with a different reference number and date – containing the fine and taxes, even though all of this was paid over a month ago. This company’s bookkeeping is an absolute shambles, and I’ve lost count of the hours I’ve already had to spend asking for explanations, disputing the charges, explaining what’s wrong, and so on.... without any serious consideration at the other end.

This delivery was redirected to DHL’s new neighborhood collection service, where customers must arrange to collect their packages from a private individual’s home rather than from a professional service point. It is an absolutely terrible system, and this is not the first time it has failed me.

I confirmed an appointment at 7:45am for 8:35 a.m., sent messages to say I was on my way, and arrived five minutes early. No one responded. I then discovered that the DHL app showed a different address from the one provided in my previous correspondence. I drove to the location in the app, received no timely response (8:53am) , and never obtained my package.

I have now been forced to ask DHL to return the item to the sender. I also notified the seller about what happened.

I don’t normally become this upset over a delivery, but this process wasted a considerable amount of my time and fuel. It was confusing, unreliable, and unnecessarily difficult. This so-called neighbor collection system simply does not work.

In the future, if I discover that an order is being shipped by DHL, I will cancel it immediately and explain to the seller that I will not purchase products delivered through DHL. Other major carriers manage to provide professional and dependable delivery services. Based on my repeated experiences, DHL does not.

I sometimes wonder how big companies get so big, when they are incapable of doing what they say they'll do.
My important parcel was stuck in customs Paris. Their email told me every day for nearly 2 months. But I couldn't reply to the email, or reach anybody that made any sense in that totally useless organisation. They told me to contact them, with no way of doing so.
I searched the website, I sent emails after emails to their ironically named 'customer service'.
Eventually they wrote to me and said they'd had the parcel for too long. So they'd sent it back.
Seriously, don't waste your time. Find someone that can actually deliver a parcel, to deliver a parcel.

Terrible experience... Asking for a redirection takes hours and never works. The app is in german by default. Seriously, how can such a company be so bad at everything ?

poor experience, delivered to an unknown place, not the first time

I had to send a small package to Bilbao from France but the agent in a Tabac near St Jean de Luz mistyped the address, I complained but she just gave me a pen to adjust the address on the label. She didn't want to print another label as she was busy selling vapes to youngsters in a queue which was her main source of revenue. Needless to say the package was later returned to sender. In future I will queue at the post office which is slower but more reliable.

Amazing, I order to receive a Saturday because it's convenient compared to working days!

There it is noted failed attempt while we are on site and I have a doorbell with camera.

Clearly, no one showed up, irresponsible delivery people?

Thank you for this proof of seriousness

Tracking showed it was in the street next to mine, passed by, went away, then I received a notification saying they attempted to deliver the package to me but I was absent.
They just don't want to work, that's all.

This review is specifically for the DHL operating out of ILLZACH France.
I got an "avis de passage" in my mailbox with illegible writting. I assumed it was written "Confort 2000" but there was no address, nothing else. I googled it, but the only place that came up was in Altkirch - more than 1hr15min roundtrip from my home. I paid 15EUR for express shipping and now I am faced with spending another 15EUR on fuel and wear and tear on my vehicle.
I tried their Whatsapp and was redirected to the chat on their website. Waited 10 mins to chat with someone who could do nothing for me but tell me to wait for more info on where the package would be left. Absolute rubbish of a company.

If I could rate DHL France zero Stars I would.
Not only did the delivery driver not bother ringing my bell, he had the audacity to leave my package a long way away at a private address pickup point in a heatwave. There is no parking near there and 3 flights of stairs to climb. We were home all day, and I checked that our bell was working and labeled correctly.
Not only was no real effort made to deliver my package, but the “customer service “ was atrocious, not bothering to listen to me, not helpful, not apologetic, but snide and condescending. They continually cut me off when I was speaking and then basically hung up on me. I am left with no idea when my package will be delivered in future. And an extremely bad impression of the DHL company.
In future, if someone is using DHL for delivery, I will shop elsewhere. Really the most incompetent and rude people working there!

Just adding this here because I simply cannot believe how inept DHL is in France. They provided delivery window and did not show up. Contacted customer service and they assured us the driver was on the way and they have texted him. They failed to deliver and they backdated the status by 2 hours to customer not home failed delivery, we had waited ALL DAY mind you. Not just incompetent but deceitful full even when they have the logs. Very disappointed.

I am beyond disappointed with DHL's service.
I was expecting a delivery today (Tracking ID: 3174233440) and remained at home specifically to receive it. I had even left clear delivery instructions stating: "I am at home. Hand it to me!"
Despite this, I received a notification claiming that I was "not at home" and that the delivery could not be completed.
This is simply not true.
I was at home the entire time, no one rang my doorbell, no one contacted me, and there was no genuine attempt to deliver my parcel. Even more frustrating, I have evidence indicating that the driver did not approach my block of flats at all.
As a customer, I find it outrageous that I am expected to rearrange my schedule, wait for a delivery, and then be told that I was unavailable when I was sitting at home waiting for it. The issue is not a missed delivery—it is being falsely reported as absent when no proper delivery attempt appears to have been made.
I purchased an item from Polène and trusted DHL to complete the final and most important stage of the process. Instead, I was left frustrated, inconvenienced, and still without my parcel.
If DHL records delivery attempts through GPS and tracking systems, then it should be easy for the company to verify exactly what happened. Customers deserve honesty, accountability, and drivers who actually perform the service they are paid to provide.
This experience has seriously damaged my confidence in DHL. Based on this delivery alone, I cannot recommend their service.
⭐ 1/5

DHL promise (sell) a service they have no intention of delivering. Once they have your money (under false pretences/promises) they couldn't care less - you are nothing but a nuisance to their lethargic incompetence. Don't expect them to put themselves out for you, don't expect courtesy, don't expect expertise in logistics - they will simply lie like a politician - blaming everyone else (as if you cared). Their reviews speak for themselves - don't use this company.

I shipped personal items from the US to Paris, France, in September 2025. Filled out all of the paperwork, value under $600 total. The company I used shipped via DHL. There were no Customs issues and my items were delivered to me. (I will note that 3 of my 4 large boxes arrived in Paris within a few days but one was mistakenly sent to South Korea and finally arrived in Paris a week later. All 4 boxes were then delivered to me together in September. Delivery driver refused to bring the boxes to my door even though there is a modern elevator.) However, this is the reason for my low rating: In November 2025, DHL France suddenly sent me multiple texts claiming I owed them over €200 for fees they paid to Customs on my behalf. I called and asked for an explanation before paying (were the texts a scam or legit, can they show me the invoice from Customs, how was the amount calculated and did it include a fee from DHL, why the delay, etc.). Partially due to language difficulties I spoke with 3 different agents but none could or would help me. I was advised by one agent to put my questions in writing by "filing a claim." I did as directed and was assigned a claim number. I have emailed DHL monthly asking for a response to my questions, and referencing my claim number. I have only received automated replies saying they are working on it. It is now April 15 as I am writing this, still no response from DHL.

Ok so we asked for the delivery to be rescheduled as we were expecting it on the Friday but DHL said they were going to deliver on the Thursday - we weren't available for the delivery on the Thursday so pushed it back to the Friday...that was our first mistake..
1 We were job 119 with a delivery slot between 10.27 and 20.00h .....
2 The driver "attempted" to make a delivery at 21.07 , 4 people in the house , no knock on the door and no card left...
3 the image shown on the tracking site of where they attempted delivery bears no similarity to our actual location ....not even close.
4 No push notifications about delivery time etc.
We had deliveries from other companies through the day so there was always someone in the house. Now delivery will be made on Monday ....they think.

Absolutely atrocious ..1 star is over generous based on this experience

The parcel (first 8 digits 24606881) was supposed to arrive in 24h. I've got a delivery confirmation, arrange my schedule to accommodate it, and it did not arrive. Calling dhlexpress france, they informed me it would take " 1 or 2 days longer" with a delivery window 9am to 6pm. No other flexibility whatsoever. This is the second extremely negative experience with dhl france. The final agreement was a scheduled delivery, 5 working days later than estimated.

DHL Express is running a legalised scam on international shipments. My grandmother sent me a personal gift valued at €28 (300 MAD). DHL’s 'Customs Department' unilaterally and falsely inflated the value to €56 just to bypass tax-free thresholds. They then had the audacity to demand €76.10 in undocumented fees for a €28 item.
​When I caught them in this lie, their response was pure extortion: 'We can fix our mistake, but it will cost you an additional €80 amendment fee.' They literally tried to charge me €156 to receive a €28 gift.
​Let that sink in. They refuse to provide a legal, itemized invoice until after they have your money. This is a total lack of transparency and a violation of basic consumer rights. Their customer service agents (like 'Ruben') hide behind scripted 'blabla' while their system holds your property hostage for ransom.
​I have officially rejected the shipment and reported this to the Belgian Consumer Protection authorities (Test-Achats). DHL does not provide a service; they provide a trap. Do not let your family send you anything through this company unless you want to be robbed.

One of the worst shipping and customer support services in the world!

Shipment stuck, sometimes they say they need more info, sometimes a loop of repeated none-sense notifications. The customer support are mean, they give a simple answer and end the chat!