Best customer service live folks answer the phone No AI. Like wise now days majority companies have phone listed you cannot get live person even after you follow the AI instructions. Having someone an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been dealing with these folks for a few years now and they are TOP NOTCH. Fast deliveries and very reasonable prices considering what's going on lately. I get my diabetic needs from them consider... See more
Thank you for the good purchase service. I needed a replacement blood glucose reader, because I accidentally left mine in my pocket when I went swimming, and ruined it. The price was very good.... See more
Easy to use website. Quick deliveries, even with standard shipping. Pricing is favorable compared to standard retail. No prescription required for certain items where a pharmacy might ask for one. Use... See more
Company details
- #57 of 94 best companies in Pharmacy
- #7 of 8 best companies in Diabetes Equipment Supplier
- #19 of 32 best companies in Medical Supply Store
- #34 of 55 best companies in Online Pharmacy
About Diabetes Store
Written by the company
At Diabetesstore.com, we’re committed to simplifying the way individuals manage diabetes and other health conditions. We understand that navigating healthcare can be overwhelming, especially without insurance, which is why we provide direct, affordable access to the medical supplies people depend on every day.
We offer a wide range of medical and diabetic supplies. Everything from CGMs, CGM patches, glucose meters, and test strips to syringes, wound care essentials, and respiratory supplies. Everything we carry is carefully selected for quality and reliability, so you can shop with confidence. All of our products are available without insurance and at prices designed to make out-of-pocket care more accessible. In addition, we have competitive pricing, fast and discreet shipping, and responsive customer support that’s here to help if you ever have a question or need assistance.
We believe in making health management simpler by offering reliable, name-brand medical supplies with fast shipping, responsive customer support, and clear, upfront pricing. Whether you're newly diagnosed or managing long-term care, our goal is to ensure you never go without the tools you need. Your trust fuels our mission to provide affordable access to essential healthcare products, and we’re honored to support you every step of the way.
We offer a wide range of medical and diabetic supplies. Everything from CGMs, CGM patches, glucose meters, and test strips to syringes, wound care essentials, and respiratory supplies. Everything we carry is carefully selected for quality and reliability, so you can shop with confidence. All of our products are available without insurance and at prices designed to make out-of-pocket care more accessible. In addition, we have competitive pricing, fast and discreet shipping, and responsive customer support that’s here to help if you ever have a question or need assistance.
We believe in making health management simpler by offering reliable, name-brand medical supplies with fast shipping, responsive customer support, and clear, upfront pricing. Whether you're newly diagnosed or managing long-term care, our goal is to ensure you never go without the tools you need. Your trust fuels our mission to provide affordable access to essential healthcare products, and we’re honored to support you every step of the way.
Contact info
4387 NW 124th Ave, 33065, Coral Springs, United States
- 877-391-1550
- info@diabetesstore.com
- diabetesstore.com
4.5
Excellent
779 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality products
Great quality products, even better prices. And it shipped FAST. I got it in a couple of days. I will be ordering from them again.
August 6, 2026
Reply from Diabetes Store
Thank you for your one-star review. You gave our company a low review because you didn't like a product that you ordered. I'm sorry you didn't like the product.
Ease of ordering and competitive price.
August 2, 2026
Reply from Diabetes Store
Thank you! We’re glad you found the ordering process easy and our prices competitive. We appreciate your support and look forward to serving you again!
Reply from Diabetes Store
We’re glad everything has been hassle-free and that you’ve consistently received fast shipping. We appreciate your support and look forward to serving you again!
The product is great, but at times problematic
The product is great - when it sticks. I have had at least 1 in each order that doesn't fully load out of the clicker thing or the sticky stuff to make it stay on your arm is not sticky enough or something because it won't stay on the arm. That is a lot of money going into the trash because it doesn't work correctly.
August 5, 2026
Unprompted review
Reply from Diabetes Store
Thank you for your Trust Pilot review! Sorry you are having problems getting your CGM to stay on your arm. I just want to make you aware of our line of CGM patches, designed to help keep your CGM in place until you want to remove it. They are called Not Just A Patch. They come in sizes and shapes to fit most CGMs. Find them here: https://www.diabetesstore.com/search.php?search_query=not%20just%20a%20patch§ion=product
Also, may I suggest a skin-prep product? Skin preps look like ordinary alcohol swabs but they leave a tacky layer on the skin that promotes adhesion. Find them here: https://www.diabetesstore.com/search.php?search_query=protective%20wipes§ion=product
Thank you!
Reply from Diabetes Store
Thank you! We’re glad you’re happy with our Website. We truly appreciate your support and look forward to serving you again!
Products are superior shipping is easy…
Products are superior shipping is easy and a breeze.Thank you
July 1, 2026
Reply from Diabetes Store
Thank you! We’re glad you’re happy with the quality of our products and found the shipping process easy and hassle-free. We truly appreciate your support and look forward to serving you again!
fast shipping and good prices
July 23, 2026
Reply from Diabetes Store
Thank you! We’re glad you’re happy with our shipping and prices. We appreciate your support and look forward to serving you again!
whenever I call them
whenever I call them , they are always so nice and courteous on the phone
July 22, 2026
Reply from Diabetes Store
Thank you for your kind words! We’re so glad to hear that our team is always nice and courteous when you call. We take pride in providing friendly, helpful customer service and appreciate your support!
Reply from Diabetes Store
Thank you for your one-star review! We emailed you for the reason the order was cancelled. The item is on manufacturer backorder and we have no estimated date for restocking, so we had to cancel. You may wish to check your email spam folder if you didn't see our original email. Sorry for the inconvenience.
The shipper left out the unit number of my address
The shipper left out the unit number of where I live. Spent half a day on the back and forth run around with FedEx, only to be told I have to contact the shipper to add my unit number. I contacted the supplier and they said they cant modify the shipment since it already shipped. That is complete incompetence if they dont know how to use their shipping resources to correct their mistake. Lastly, I was told to refuse the shipment "once recieved". That is the most idiotic advice I've ever heard as if I could receive it, I wouldn't need to refuse it. And the lack of customer service and support with this kind of stupidity is just unacceptable.
July 21, 2026
Unprompted review
Reply from Diabetes Store
Hi Ben. Thank you for your One-Star review. I can't find your name in our system. The two people who answer our toll-free customer service phone (1-800-891-9399) agree nobody called about any address errors. BTW, if you had actually made an order with us, A: We ship exactly to the address you give. and B: Our sophisticated shipping system won't let us ship to an incomplete address, such as one missing a unit number. I respectfully ask for you to find the real company responsible for your error and remove this one-star review from Diabetesstore.com. Thank you!
I got my product in time
I got my product in time. I have been poking my fingers for a week because my reader and sensors quit working. Thanks
July 17, 2026
Reply from Diabetes Store
Thank you for your feedback! We’re glad your product arrived on time and that you were able to get what you needed. We truly appreciate your support!
You had it in stock and fast delivery.
July 16, 2026
Reply from Diabetes Store
Thank you! We’re glad we had the product in stock and that your order arrived quickly. We look forward to helping you with your future orders!
Reply from Diabetes Store
Thank you! We’re glad you found our website easy to search and the purchasing process simple. We truly appreciate your support and look forward to serving you again!
Confusing, inaccurate description
Wow, this is a great product at an incredible price, it is an advertised as “colorless “however, it is technically not the colorless Biofreeze. A bottle looks very similar in that both types are white bottles, but this product comes out green. It is not colorless. The actual colorless formula states such on the bottle. And now, I have 12 bottles that are not what I thought I was purchasing.
July 14, 2026
Reply from Diabetes Store
Hi, Thank you for the 2-star review! In previous communications, I asked you for your order number so I could correct the error. But you never responded. I would still need to know the order number. As I said in my previous communication, there was an error on our website and we wanted to correct your order. We have a toll-free customer service number 1-800-891-9399.
fast and reasonably priced
July 13, 2026
Reply from Diabetes Store
Thank you! We’re glad you’re happy with our service and reasonable prices. We truly appreciate your support and look forward to serving you again!
Reply from Diabetes Store
Thank you for your wonderful feedback! We’re thrilled you’re happy with our fast shipping and excellent customer service. We appreciate your support and look forward to serving you again!
Reasonable prices and email updates.
Reasonable prices.
Email communication of order progress.
Prompt shipping for fast delivery.
Easy to find products in web page;
Easy and efficient order process.
July 12, 2026
Reply from Diabetes Store
Thank you for your detailed feedback! We’re glad you found our website easy to navigate and the ordering process simple and efficient. We truly appreciate your support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.