Dial 7 Car & Limousine Service Reviews 75,840

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and pleasant demeanor, often noting their expertise in navigating city traffic. The service is frequently described as excellent, with many appreciating the punctuality of drivers and the cleanliness and comfort of the vehicles. People also highlight the reliability of the service, especially for airport transfers, and the efficiency of the delivery. However, some customers also noted concerns regarding driving style. A small number of people were dissatisfied with the route taken by drivers, which sometimes led to longer travel times. Additionally, some reviewers mentioned that a car smelled of smoke, and one person expressed discomfort with an assumed tip.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising drivers for being... See more

Service

Users describe positive interactions with service, highlighting promptness, professionalism, and reliability.... See more

Delivery service

Customers consistently report positive experiences with delivery service. Many reviewers highlight drivers... See more

Location

Clients share ambiguous opinions on location. Many reviewers appreciate the drivers' knowledge of routes and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the cleanliness and comfort... See more

Based on these reviews

Rated 5 out of 5 stars

Unlike ride share app Dail 7 drivers know where they are going and do not need to watch the navigation screens. They also drive at appropriate highway speeds not at dangerously slow speeds in the left... See more

Company replied

Rated 5 out of 5 stars

Our flight back into Newark was delayed two hours and the designated arrival terminal within the airport was changed. The driver tracked our flight and stayed in communication with us from th... See more

Company replied

Rated 5 out of 5 stars

Mr. Singh is an excellent driver. Car was roomy, very clean. Driver offered water, tissues. Arrived promptly and called. App showed his progress until arrival . Fast route to destination. We find Di... See more

Company replied

Rated 5 out of 5 stars

We've been using Dial 7 exclusively for trips to & from JFK and Laguardia for many years. Drivers and cars have always been top notch. This week they reached a pinnacle of service proficiency. Th... See more

Company replied


Company details

  1. #1 of 5 best companies in Car Service
  2. #3 of 5 best companies in Limousine Service
  3. #1 of 3 best companies in Taxi Service

Information provided by various external sources

Serving the entire Tri-State area, Dial 7 specializes in service to and from LaGuardia, JFK and Newark airports. Whether in a hurry to the airport, visiting a family member out of town or transporting a special client to a meeting, Dial 7 can accommodate all of your car service needs in NY. Whether you need car service to Manhattan, Brooklyn, Queens, Long Island or anywhere else - Dial 7 can get you there safely and comfortably.

Dial 7 Car & Limousine Service

Written by the company

Download the Dial 7 APP
Save $7 On Your Next Ride! No minimum required. Only for bookings on the Dial 7 mobile app! Code: APP7

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

76K reviews

5-star
4-star
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1-star

Replied to 55% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Always easy to book

Always easy to book, communication great, cars reliable.

April 6, 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

Thank you, Jpo. Smooth booking, clear communication, and reliable cars are what we pride ourselves on!

Rated 5 out of 5 stars

On time

On time, safe

April 6, 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

Glad you had a safe and on-time experience with us, Charles! Thanks for riding with Dial 7!

Rated 5 out of 5 stars

Customer for years

I have been using Dial 7 to get to the airport for more than 10 years and don't use anyone else. Clean cars, friendly and professional drivers, always on time. No need to try anyone else.

April 5, 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

Thank you so much, Jane, for being a loyal Dial 7 customer for over 10 years! We’re delighted to hear that our clean cars, friendly drivers, and on-time service have kept you coming back. Your trust and support mean the world to us, and we look forward to many more years of getting you to the airport reliably!

Rated 5 out of 5 stars

Driver was very courteous and reached

Driver was very courteous and reached
destination before appointment time with my doctor

April 6, 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

Oliver, we appreciate your review. It's great to know your driver provided courteous service and got you there ahead of time. Thank you for riding with Dial 7!

Rated 5 out of 5 stars

On time

On time, courteous, clean car

April 5, 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

Thank you, Hope. We're pleased to hear your ride was on time, courteous, and clean. We appreciate your support!

Rated 5 out of 5 stars

perfect ride

car arrived on time, smiling driver greet us and helped with our luggage. perfect ride. ty.

April 6, 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

We’re grateful for your feedback, Yoel. Timely service and courteous drivers are what we aim for—glad you enjoyed your ride!

Rated 5 out of 5 stars

Great company

Great company - on time and courteous

April 6, 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

Thank you for choosing Dial 7, Joe. We're glad our team provided a courteous and reliable ride!

Rated 4 out of 5 stars

I don't think the car was a Cadillac

I don't think the car was a Cadillac. The shock absorbers were very bad and when he turned a corner I had to lean to one side of the other.

April 6, 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

Hi Marianne, thank you for your feedback. We’re sorry the ride wasn’t comfortable and that the vehicle’s handling was off. We take this seriously and will have our fleet team review the car. We appreciate you bringing this to our attention and hope to provide a smoother experience next time.

Rated 4 out of 5 stars

Friendly but tailgates

Friendly driver who was on time. Removing one star from my review because he consistently tailgated the cars in front of him which is extremely dangerous.

April 4, 2026
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Reply from Dial 7 Car & Limousine Service

Faye, thank you for sharing your experience. We’re glad to hear you found your driver friendly and on time. We take safety very seriously, and we’ll address your concern about following distance to ensure all our rides are as safe as they are reliable. We appreciate your feedback and hope to provide an even better experience next time.

Rated 5 out of 5 stars

Excellent service

Excellent service . In the phone and more . Driver arrive before time and respectful . Thanks

April 4, 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

Thanks so much for your feedback, Ben! It’s great to hear your driver was on time and courteous. We’re happy we could provide an excellent experience!

Rated 5 out of 5 stars

SAFE DRIVINGgreat driver and we felt very safe.

great driver and we felt very safe.

April 5, 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

Hi Linda, thank you for sharing your experience! We’re thrilled to hear you felt safe and enjoyed your ride with our driver. Providing reliable and secure service is always our top priority. See you next trip!

Rated 5 out of 5 stars

On time spotless car

March 26, 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

Thanks, Janet! We’re glad your car was clean and punctual. We appreciate you choosing Dial 7!

Rated 5 out of 5 stars

Great service and great driver.

Great service and great driver.

March 29, 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

We’re thrilled our driver and service made your ride enjoyable, David. Thanks for your kind words!

Rated 5 out of 5 stars

Airport pickup

On time, in regular communication, easy and seamless airport pickup by a professional driver with a clean car. Would recommend to all friends arriving at JFK.

April 5, 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

Thanks so much for sharing, Erica! We’re delighted your pickup at JFK went smoothly and that our driver and clean car made your ride comfortable. We’re excited to welcome you—or anyone you send our way—on future trips!

Rated 5 out of 5 stars

Our driver was professional and drove…

Our driver was professional and drove really well. It was easy to communicate and we got exactly where we needed. We’ll definitely use them again.

April 4, 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

Joel, we’re delighted to hear that your ride was smooth, professional, and exactly what you needed. Thank you for trusting Dial 7, and we can’t wait to provide you with the same great experience again!

Rated 5 out of 5 stars
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

Thanks for riding with Dial 7, Tad. We’re pleased your airport trip was smooth and hope to see you again soon!

Rated 5 out of 5 stars

DRIVER ON TIME

DRIVER ON TIME, POLITE, GOOD DRIVER, HELPED WITH LUGGAGE.

April 4, 2026
Dial 7 Car & Limousine Service logo

Reply from Dial 7 Car & Limousine Service

We’re glad to hear your driver was punctual, courteous, and helpful with your luggage, Heno! Your feedback means a lot!

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