Dial Direct UK Ltd Reviews 19

Absolutely terrible service and customer care.

I pay for insurance to cover my car and myself and passengers in the event of an accident is all you did was look for an unlawful reason to refuse my legitimate lawful legal genuine claim along with your underwriters, you did nothing to assist me in resolving the technicality you’ve used to get out of dealing with the none fault claim like AXA Insurance PLC as AXA was the insurance for both myself and the person that admitted liability as we were both insured with AXA although Dial Direct is the broker AXA was my underwriter and AXA was the other parties insurer, I will report this to the insurance ombudsman for unlawful refusal and no offer to assist further I’m not even allowed to use the legal services that I paid for as you both refused the none fault claim, Do Not Trust Dial Direct or AXA insurance.
They will be reported the the insurance ombudsman and the FOS FCA

A 5* friendly professional service from Jane Dale and David. So pleased we changed with you! Sara (Kingston Jewellers)

We would highly recommend Dial Direct. We have recently converted our phone lines & broadband to them & the process has been seamless. Our phone lines were completely undistruped on the day of install and the service and aftercare has been amazing. Lots of features. We have not even scratched the surface with everything that the offer! Thank you again, Lisa, Harvey's the Jewellers

Excellent service! the support received from the team from inception to completion has been seamless. Jane's competence and knowledge was telling from our first meet and the support provided second to none. On the day of transfer our business was totally unaffected, the team stayed on site for the duration and went above and beyond. I can honestly say that the after support has been continuous and responded to in a timely manner - first class service and big thanks to all who worked with us.

Everyone at Dial Direct UK Ltd were professional and knowledgeable from start to finish. Great communication and updates about our new contract. On the day of transition Amy, Dave and Jane were on site to ensure a smooth changeover with helpful advice and demos. After service second to none too. Brilliant, thank you team!

Worked with Dial Direct for years and they've always been helpful and professional. We have recently changed to a new phone system (Xelion) and Dial Direct helped every step of the way, from arranging product demonstrations with the Xelion team all the way to ensuring the changeover went smooth, without disruption to our operations.

Cannot recommend the Dial Direct team enough!

I highly recommend Dial Direct. Having used them for two workplaces, Jane and David have always been accommodating and supportive with advice and given their suggestions. They have been thorough with their explanations of how to use the products and Jane in particular has always offered help. I can not fault the communication with them both, both phone and emails they have always answered when I have had a query.

Not used this company. Left a negative review on the wrong companies website. Apologies

Signed up with Jane and the team after many quotes and demos from other local and national companies. If you're after a good service and after care, these are your guys. Always ready to answer your queries and get you back up and running.

These guys are the real deal when it comes to comms. Saved me money, provided a decent service and generally very nice people to deal with. A breath of fresh air.

Great service received from the whole team.

Excellent service and nothing is too much trouble, faultless customer service and David especially is very patient on the training to use the phone system, highly recommend Jane Dale and her team.

Started dealing with Dial Direct in 2018 and have had tremendous service with excellent communication, when issues have arisen they have provided a speedy and quick response and have no hesitation in recommending them to any business.

Jane, Amy, Mitch, and the team have been a pleasure to work with over the last 6 years! They know what they are talking about and a reliable team to depend on!

We signed up with Dial Direct to manage our company mobile phones. They make the process of dealing with the network and hardware easy. We have a dedicated account manager who not only knows our account but also deals with queries in a timely and efficient manner. Dial Direct has removed the hassle in dealing with company mobiles which allows us to focus on our business.

Absolute brilliant service, especially by Jane. We moved all of our phone services, across 5 different providers, to Dial Direct and Jane and her team were so very helpful. Jane was also relentless when sorting our our current providers deficiencies and obstructions. Jane really too the trouble away from jumping ship. Best decision we could have made - highly recommend.

Have dealt with Jane Dale at Dial Direct UK Ltd for the past few years on multiple site telephony projects her communication is excellent. Dial Direct UK Ltd worked tirelessly to meet our objectives, and have delivered us a solution that responded to our needs and has greatly benefited our customers and business already. The bespoke solution they designed was put in place swiftly and seamlessly, from behind the scenes.

Dial Direct's professionalism and assurance that's our prime means of communication is seamless makes them the Number One communications provider for us.

Always been on time, professional, courteous and good value. Highly recommended there services.

Excellent service. Very polite and prompt