Dialpad Reviews 

I tried to get the pricing, demo and get someone to get in touch with me to purchase the phone number for days now, no aswers, no email no response.
It doesn't look like a good company to me.
Don't recomend

Eric Lassiter was great at communicating and did not waste any time with what he needed from me in order to answer my concern.

super easy to use really easy to add contacts and the help from the ai is amazing. highly recommend to anyone in need of phone system.

Extraordinary app for daily work

It's a good app, with a good phone app.

I was on a trial, the platform performed terribly. I could not make any calls, as the call quality was terrible, dropped out, periods of silence.

I attempted to cancel my trial from the last daty notice sent by Dialapd, but they did not cancel. I have paid an annual subscription, and no one will respond to my queries.

DO NOT sign up for a trial. It is not a trial its an annual subscription you will be charged for in 7 days.

FRAUDSTERS!

It is easy to use and navigate.

Excellent experience with King. The problem was resolved quickly!!

The compagny support is so fast incredible really apreciate that.

Thank You

I've found Dialpad really helpful when it comes to handling customer interactions and calls. The interface is straightforward, so it's easy to make and receive calls without having to go through a lot of steps. Having customer information and call-related tools readily available also makes conversations smoother, especially when handling multiple customers throughout the day.

One of the things I find most useful is how easy it is to keep track of calls and interactions. It helps make sure that important details aren't missed and makes it easier to follow up when needed. Overall, it makes the whole calling process feel more organized and less time-consuming.

The WFM feature is another part that I find very useful. Being able to easily check schedules, shifts, and other work-related information helps me manage my time better and know what I need to prioritize for the day. It also makes it easier to stay aware of my schedule without having to constantly ask for updates.

As an employee, I think Dialpad makes the day-to-day workflow much easier. It keeps communication and scheduling in one place, which helps me stay organized and focus more on the actual customer rather than spending time figuring out the tools I'm using.

JC is very helpful. He knows what he is doing. Thank you.

Dialpad forces you into a 1 year subscription for a reason. The software is unintuitive, the service is inconsistent and the customer service is the worst I have ever dealt with.
The interface is excruciating but last year when they decided we had to buy text credits instead of billing us like they had been doing, was the last straw for me. Because if your credits run out you just don't get the texts. This created some hard conversations with customers when they are used to getting quick feedback from my team.
So we decided to just let the contract run out. But Dialpad requires a credit card for the account and auto renewed our $2200.00 subscription. We contacted them immediately via phone calls and emails. It has been 2 months of continuous emails and calls with no response. So i am sharing my experience hoping to get some response from them this way.

Dialpad is excellent. Very efficient.

I’ve been using Dialpad for business calls and have found it to be a really useful and reliable platform. The call quality is generally clear, and the interface is easy to use and navigate.

I particularly like the features that help with managing calls and keeping track of conversations, which makes it much easier to stay organised when dealing with clients.

Overall, Dialpad has been a great tool for business communication, and I’d recommend it to businesses looking for a professional and easy-to-use calling solution.

I've used several calling applications, but Dialpad stands out because it's fast, responsive, and very user-friendly. One feature I really appreciate is that when I click on a prospect's phone number, the call connects immediately, and it often displays the prospect's company name automatically.

The messaging feature is also excellent, it works just like a regular chat application, allowing you to send messages, emojis, and communicate seamlessly with your team. What really sets Dialpad apart is its highly accurate call transcription. The transcripts make it easy to review conversations, capture important details, and ensure nothing gets missed. Having access to both the transcript and call recording afterward is incredibly valuable for follow-ups and record-keeping.

I've used Dialpad on both desktop and mobile, and the mobile app is especially fast and easy to use. The iOS version, in particular, provides a great user experience. Overall, it's a reliable, efficient, and worthwhile communication platform.

Easy to use, I feel confident when using it to communicate with others they will receive my message and will be able to contact me without issue!