Cons: we try to communicate exclusively over our "main line" phone number and it's a little clunky making sure all outbound texts and phone calls aways use that number. Some places in the app requir... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service is knowledgeable and I can reach them pretty quickly. So I am very happy with customer service. The product its self is not the most intuitive since I have both departments and indivi... See more
This is a great way for the company or individual to keep in contact with employees and any other contacts that they do not want to keep in their phones. I would highly recommend this!
This makes call tracking super efficient and easy! It's accurate and I hardly ever have glitches in the system. It runs smoothly and works exactly how you program it. Highly recommend!
Company details
- #41 of 63 best companies in Telecommunications Service Provider
- #218 of 253 best companies in Business to Business Service
- #14 of 22 best companies in Phone and Internet Service
- #226 of 347 best companies in Software Company
Written by the company
Dialpad is the leading Ai-powered customer communications platform that enhances interactions across all channels, providing real-time insights and automation to streamline workflows and elevate every conversation.
Contact info
100 California Street, #500, 94111, San Francisco, United States
- info@dialpad.com
- dialpad.com
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best VOIP software out there
Best VOIP software out there. Endless capabilities, super helpful and quick responding customer care and support team. Tons of compatibilities and the software is actual useable and not buggy with the most recent updates.
September 9, 2026
Dialpad makes my day more organized
Dialpad makes my day more organized. Meetings works well too!
September 10, 2026
FIVE STARS
Communication with customers is always clear and straightforward. Never any issues encountered with calling, and I've used Dialpad for 2 years now.
September 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Horrible customer service
Horrible customer service. We were billed 5X our previous annual billing for the same level of service with no prior notice. Asked them to resolve and asked them if we could cancel. Received absolutely no response after multiple attempts. We are now working with our bank to dispute the charge and get a chargeback. We had to move to another phone provider. Avoid them.
September 1, 2026
Unprompted review
Reply from Dialpad
Hello Matt,
We are deeply concerned to hear about your experience, as this is certainly not the standard of service we aim to provide. We take ANY concerns and unresponsiveness very seriously.
To help us investigate what happened with your account and address this issue directly, we have reached out via Trustpilot to request your contact details. Please provide your account information when prompted so our escalation team can review your case immediately.
Jowalsh
Jowalsh, was amazing.. he listened to my problem he addressed the issue and solved my problem.
All the time was courteous and polite and to the point.
September 7, 2026
Easily resolved
Easily resolved. Felt understood. My questions were answered. The customer service experience was satisfactory for me.
September 3, 2026
Unprompted review
Louise was super helpful
Louise was super helpful with validating and producing next steps for a weird problem I was having. I have clear next steps if it happens again, and she noted the info for if this happens again for other folks at Dialpad.
September 3, 2026
Thank you for the great services.
September 3, 2026
SUPER SIMPLE!
This makes call tracking super efficient and easy! It's accurate and I hardly ever have glitches in the system. It runs smoothly and works exactly how you program it. Highly recommend!
September 2, 2026
**Terrible experience.**
**Terrible experience.**
We signed up for an account, and the salesperson told us we first needed to purchase the Pro plan and then upgrade to Essentials because “that’s how it works” at their company. Maybe that’s how he gets two commissions.
We signed up and paid, then called to upgrade. Suddenly, they told us we should have purchased the Essentials plan from the beginning.
After a 45-minute call, during which they kept trying to convince us to buy another package instead of simply charging us the difference, a manager finally agreed to charge us only the difference.
Then we moved on to onboarding. After about an hour of onboarding, we found out that our industry is not even allowed to send SMS through their system.
Crazy, right? But wait.
We cancelled the account on August 18, and as of September 2, we still have not received our refund. They keep telling us we will receive it within 48 hours.
Stay away, guys. I’ll keep you posted.
August 18, 2026
Unprompted review
Reply from Dialpad
Hi Lior,
Thank you for providing your contact information. I was unable to locate any account or ticket associated with the email you provided. Do you mind sending me an email and providing the number associated with the account you had with us? My direct email is my first name Dulce at Dialpad dot com. I'd like to see how I can help track down your request. Hope to hear from you soon.
Michael was great!!!
September 2, 2026
Jeremy was very thorough and helpful
September 1, 2026
I tried to get the pricing
I tried to get the pricing, demo and get someone to get in touch with me to purchase the phone number for days now, no aswers, no email no response.
It doesn't look like a good company to me.
Don't recomend
August 27, 2026
Unprompted review
Eric Lassiter was great at…
Eric Lassiter was great at communicating and did not waste any time with what he needed from me in order to answer my concern.
August 28, 2026
just a great application
super easy to use really easy to add contacts and the help from the ai is amazing. highly recommend to anyone in need of phone system.
August 28, 2026
Excellent service
August 27, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.