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Review summary

Created with AI, based on recent reviews

Reviewers are really happy with this company. Customers consistently praise the high quality of the products, noting their effectiveness and consistency. Many people highlight the excellent customer service, describing it as top-notch, helpful, and responsive in resolving issues. Reviewers also appreciate the fast shipping and the overall ease of ordering, with many enjoying the deals and product selection. However, some customers have experienced issues with orders, including delayed or missing packages, and discrepancies in product quantity or type. A few people were dissatisfied with the quality of certain products, finding them to be poor or not as advertised. There were also occasional complaints about customer service, with some reviewers reporting rude interactions or conflicting information regarding their orders.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the products,... See more

Order

People report ambiguous experiences with order. Many customers express frustration with delayed or... See more

Customer service

Users describe ambiguous interactions with customer service. While many customers praise the customer service... See more

Quality

Consumers find quality to be positive, with many praising the high quality and consistency of products, such... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised fast shipping, easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

UPDATE!!!! Denise for diamond CBD also their other company CBD MALL made it right and sent me my order she was top notch and handled it quickly even sent it ups 2nd day air. I tried their 7-hydroxy an... See more

Company replied

Rated 4 out of 5 stars

Long term customer (2021). They switched from a shipping box to a plastic envelope. People steal the contents during shipping. I have contacted Diamond CBD 3 times over 2 weeks about the missing shipm... See more

Company replied

Rated 4 out of 5 stars

They have a large aray of products to pick from and great prices. However customer service is lacking. I was sent a wrong product, sent an email to the email provided and never heard back. Edit- ch... See more

Company replied

Rated 4 out of 5 stars

I have been a customer of Diamond CBD for over 6 months and I enjoy the gummies and the Hydroxy 7 tablets. The shipping is pretty fast too. I wish the prices were a little lower.


Company details

  1. Beauty & Well-being

Written by the company

America's most trusted CBD Oil manufacturer of hemp based CBD oils, CBD vape oil, CBD edibles, CBD gummies, CBD creams, and more. Hemp derived, all-natural CBD with no THC and independent 3rd party lab reports.


Contact info

4.0

Great

TrustScore 4 out of 5

197 reviews

5-star
4-star
3-star
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1-star

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Satisfy customer…

Diamond products are good and very effective! What I love best is the company's willingness to resolve any issues that I may have. Keep up the good work☺️

July 8, 2024
Unprompted review
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Rated 5 out of 5 stars

IMPRESSIVE CUSTOMER SERVICE

Placed my first order ($100+-) with them. One of the items was a small jar of CBD Oil. The jar did not appear to be as full as it should have been so I emailed customer service with some photos. Within half an hour+- Shari wrote back saying she’d shipped out a new jar. At a time when “customer service” seems to be nonexistent I was very impressed. Thank you; will certainly order from them again!

July 10, 2024
Unprompted review
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Rated 5 out of 5 stars

These type of products

These type of products, I have only ordered from Diamond CBD. I have never been DISSATISFIED!!! Customer service has always been professional, polite and courteous! Prices here are very comparable and sometimes much better than other companies I have explored before I begin ordering from Diamond CBD! Randy Goodwin

June 30, 2024
Unprompted review
Rated 1 out of 5 stars

I made an order on Tuesday June 26…

I made an order on Tuesday June 26 2024. I sit here on Saturday June 29 2024, and it has not shipped yet..very disappointing. I was going to make a larger purchase, but changed my mind. This company sucks, will never buy from again and recommend you don't either!! The sad part is I live only an 8 hour drive from them...U decide.

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered the wrong type of cbd…rerE

I ordered the wrong type of cbd gummies. After my husband had an issue is when they told me what I had done. We have ordered from them for years but what we ordered no longer is available so I had to order a different kind. When I told them about it they responded very quickly and and replaced them with the correct ones. We will continue to order from here. Always quick to receive product. I have noticed prices are more and I get less product from my previous type

June 13, 2024
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Rated 5 out of 5 stars

Awesome experience with DiamondCBD! 5 STARS ALL THE WAY.

My experience with DiamondCBD has been absolutely wonderful. They carry a wide range of high-quality products, but the unparalleled customer service I have received from them is what makes them stand out.

My first order with them was in October of 2023, and I was a little surprised when I got a phone call from them to verify I had placed the order, but then realized what a great fraud/"kid with Mom's credit card number" preventative measure that is, and I really appreciate that courtesy!

Since then I have placed 13 additional orders, which reflects how happy I have been with their website, products, promptness of delivery, and the entire experience. I was diagnosed with Major Depressive Disorder 15 years ago, and while it is completely controlled by an anti-depressant (thankfully) I'm still "wound a little tight" as my ever-patient fiancé kindly puts it. These products have quite literally given me back the ability to chill out and de-stress.

The staff's knowledge of their products is MASSIVELY helpful for a new customer like me - I have requested and gotten great recommendations on which products they suggest for my personal needs/preferences, and they often can offer additional discounts or throw in a free item, which has let me try a few things I might not have considered.

I had one disappointing experience with one product (which was a re-order of an item I very much liked) and they went above and beyond to replace the item, followed up to make sure that I was happy with the replacement product, and made sure I was well-taken-care-of.

I HUGELY recommend DiamondCBD and cannot overstate how much of a positive impact they have had on my well-being! 10/10

June 12, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent products

Excellent products and customer service, Mark and Shari are the best at what they do and it is very appreciated.
Definitely recommended!

June 21, 2024
Unprompted review
Rated 1 out of 5 stars

Sale Prices are BS

Sale Prices are BS! Get a coupon for 50% off, they jack up the price outrageously before applying the coupon. E.g. 7g of flower - $71. Minus 50% - 35.50 right? NOPE. Now the price is like $115 minus 50%, so you save like $6-7. LAME BUSINESS PRACTICE.

June 20, 2024
Unprompted review
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Rated 5 out of 5 stars

I Love and Trust Diamond CBD

I Love and Trust Diamond CBD! Been a customer for years and shop with no other! They always have Amazing specials! Support is there right away for any reason! TY☆

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service, Excellent Results

We bought the Chill Extreme Double Joy 25mg and were extremely happy with the experience we achieved. As first timers after 40 years due to work constraints, we enjoyed our first two sessions and look forward to our day session this afternoon. We have purchased the Chill Extreme Triple D Blend and look forward to that experience as well. We love the Diamond CBD website and the ease of the buying process and the fast delivery.

June 8, 2024
Unprompted review

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