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Review summary

Created with AI, based on recent reviews

Reviewers are really happy with this company. Customers consistently praise the high quality of the products, noting their effectiveness and consistency. Many people highlight the excellent customer service, describing it as top-notch, helpful, and responsive in resolving issues. Reviewers also appreciate the fast shipping and the overall ease of ordering, with many enjoying the deals and product selection. However, some customers have experienced issues with orders, including delayed or missing packages, and discrepancies in product quantity or type. A few people were dissatisfied with the quality of certain products, finding them to be poor or not as advertised. There were also occasional complaints about customer service, with some reviewers reporting rude interactions or conflicting information regarding their orders.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the products,... See more

Order

People report ambiguous experiences with order. Many customers express frustration with delayed or... See more

Customer service

Users describe ambiguous interactions with customer service. While many customers praise the customer service... See more

Quality

Consumers find quality to be positive, with many praising the high quality and consistency of products, such... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised fast shipping, easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

UPDATE!!!! Denise for diamond CBD also their other company CBD MALL made it right and sent me my order she was top notch and handled it quickly even sent it ups 2nd day air. I tried their 7-hydroxy an... See more

Company replied

Rated 4 out of 5 stars

Long term customer (2021). They switched from a shipping box to a plastic envelope. People steal the contents during shipping. I have contacted Diamond CBD 3 times over 2 weeks about the missing shipm... See more

Company replied

Rated 4 out of 5 stars

They have a large aray of products to pick from and great prices. However customer service is lacking. I was sent a wrong product, sent an email to the email provided and never heard back. Edit- ch... See more

Company replied

Rated 4 out of 5 stars

I have been a customer of Diamond CBD for over 6 months and I enjoy the gummies and the Hydroxy 7 tablets. The shipping is pretty fast too. I wish the prices were a little lower.


Company details

  1. Beauty & Well-being

Written by the company

America's most trusted CBD Oil manufacturer of hemp based CBD oils, CBD vape oil, CBD edibles, CBD gummies, CBD creams, and more. Hemp derived, all-natural CBD with no THC and independent 3rd party lab reports.


Contact info

4.0

Great

TrustScore 4 out of 5

197 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great place in all aspects

I have tried several places on line for purchasing my CBD needs. This place has all the others beat by far. Customer service, prices and selection are all astounding. and if you happen to catch a sale the prices on the sale items are discounted rather deep.

June 7, 2024
Unprompted review
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Rated 5 out of 5 stars

Diamond CBD has the best products

Diamond CBD has the best products, best shipping (arrives very quickly) and the customer service is outstanding! When was the last time you got good ole customer service? You'll get it every time you call them.
Every product I have received has been phenomenal - have never been disappointed.
Have trouble sleeping - they have gummies for that. Have pain they have gummies and topical creams that take the pain away. Have dogs that have joint pain, are a little "crazy" or freak out with 4th of July fireworks they have gummies to take care of them.
Best in the market.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

I have been purchasing products from…

I have been purchasing products from Diamond for a few years now and have been very happy with their merchandise and their customer service. They always get back to you right away and are very quick to help you with whatever the issue may be. I would highly recommend them!!

May 30, 2024
Unprompted review
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Rated 5 out of 5 stars

Diamond CBD is my new plug

Diamond CBD had a cool welcome offer and since that first order I've been coming back to check out different strains. I have a few more to try so I'll be ordering again soon!

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Love this company

I could not be happier with Diamond. Great products, fast delivery, beyond amazing customer service. Shari is the best, she is kind and friendly, she will take care of all your needs, concerns and she does it quickly. Very fast response to questions through email. They have great discounts and an awards program to build points with every purchase. They have many specials, sales and discounts to help make these products more affordable. They also ship through UPS which I love. I give them a 10/10.

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great company and great customer service!

I have been ordering from Diamond CBD for years now and they are great! Their products are great, always shipped quickly and efficiently and their customer service is top notch! I can confidently highly recommend them for all of your CBD\THC needs!

May 24, 2024
Unprompted review
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Rated 5 out of 5 stars

I love Diamond CBD

I love Diamond CBD. 😁

The quality/price ratio is the best that I have experienced—for an online cannabis store. 😁💯

Great deals. 😁
Very good products. 😁👍🏾

💙💙

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Easy shopping gummies are great…

Easy shopping gummies are great asskickers I purchased the pre rolls for me didn't like so got in contact with customer service and Taylor helped me out swapped out returned prerolls and got gummies ate three asap the delivery got here WOW!! Go for max potency gummies extreme chill 3000mg a bottle.... thanks Taylor for your help

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Priscilla from Diamond CBD has been a…

Priscilla from Diamond CBD has been a blessing. I have had terrible experiences with online sales. Companies have different policies for reshipping products . I had a package with at around 7 hundred dollars worth of items in it delivered somewhere else. She helped me resolve my issue. I got a package that wasn’t right. I had her personally contact me back to help. Time after time she had helped me out and truly polite to me. You have a wonderful employee that kept me with trading with your business. The best customer service I have ever had. I’m asking you to pat her on the back acknowledging how happy she kept a Very loyal customer.

August 9, 2023
Unprompted review
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Rated 5 out of 5 stars

I received my Delta 8 gummies yesterday…

I received my Delta 8 gummies yesterday and took a half of one this morning and I can already feel the difference in my mood and my hands I have osteoarthritis and my hands are not as inflamed feeling I would rate this product a 10 and also rate diamond CBD a 10 they are so awesome

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

The products are great quality, great customer service

The products are great quality. The customer service is the best! Especially Shari, she went above and beyond to resolve my issue!
I will continue to purchase from them.

May 16, 2024
Unprompted review
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Reply from Diamond CBD

Thank you for your positive feedback! We're thrilled to hear that you're satisfied with our products and that Shari provided exceptional customer service. We appreciate your continued support and look forward to serving you again in the future.

Rated 5 out of 5 stars

Been using Diamond CBD a long time

Been using Diamond CBD a long time. Probably about 4-5 years. Never had a problem except for the occasional lost package from Fedex. Every time, Diamond just covers it without questions and they assume full responsibility even though the shipping company lost it. Just stellar customer service, products, and quality. Highly recommend!

May 13, 2024
Unprompted review
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Reply from Diamond CBD

Thank you for being a loyal customer for the past 4-5 years! We’re glad to hear that our customer service has consistently met your expectations, even when dealing with occasional shipping issues. Your recommendation means a lot to us, and we’re committed to continuing to provide you with stellar service and quality products.

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