I was just after a reasonable electricity provider & I thought Diamond Energy was OK until I received today's notice of an increase of 65% in the supply charge. Yes, 65%! I have been a customer less t... See more
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I have had to contact the company as my bill was excessive. the person was not really helpful telling me that I would have to have the meter reread at a cost of $89 I didnt want any extra expence so w... See more
Company replied
1 star is bad & had I been able to give no stars I'd have been more satisfied. I spoke with Veronica in an attempt to ascertain why my quarterly bill was over $500. This was twice the amount for the... See more
Company replied
I'm constantly frustrated when trying to understand my bill. I can't work out where or how the the different costs come from. I wonder if this complexity is a deliberate strategy to confuse consume... See more
Company replied
Company details
Information provided by various external sources
Diamond Energy is an electricity retailer supporting renewable generation derived from Australia’s pure resources. We are an electricity retailer committed to helping you save energy and save on your bills, not just trying to sell you more electricity! As a generator and retailer, your support helps us continue to deliver more renewable energy to the grid.
Contact info
Level 1/695 Burke Road, 3124, Camberwell, Australia
- 1300838009
- customerservice@diamond-energy.com
- diamondenergy.com.au
2.1
Poor
420 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Sally was lovely to deal with when I…
Sally was lovely to deal with when I needed to change my email address.
December 10, 2020
Reply from Diamond Energy
Hi Marianne,
We are so glad to hear you have had a lovely experience with Sally. Please don't hesitate to contact us if there is anything else we can do to help!
Warm Regards,
Alex
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great supplier
I have been with Diamond for years and they are great. Easy to deal with, top solar buyback rates, reasonable charges, real environmental credentials.
December 2, 2020
Reply from Diamond Energy
Hi Frances,
Thank you so much for your lovely review! We are so glad that you have had a great experience with us, and are looking forward to supporting you many years into the future. If we can do anything else to help please don't hesitate to get in touch with us.
Warm Regards,
Alex
Dealing with Diamond Energy has always…
Dealing with Diamond Energy has always been a positive experience
October 15, 2020
Reply from Diamond Energy
Hi Janice,
Thank you very much for your kind words! We are glad to hear you've had a great experience with our team. If we can do anything else to help please don't hesitate to reach out to us!
Warm Regards,
Alex
Can't rate them high enough
To date diamond energy have been amazing, bills come in on time,they are transparent.
I feel good knowing my power comes from renewable energy and that my money will be invested in new renewables.
They work with you if you need an extension of the pay date
September 15, 2020
Unprompted review
Reply from Diamond Energy
Hi Keith,
Thank you for taking the time to leave us such great feedback! We love supporting renewables focused customers such as yourself and are so glad to hear you've had a great experience with our Australian based team. We are very pleased to have you as a part of our Diamond family! If there is anything we can do to support you further, please reach out.
Warm Regards,
Alex
Always very helpful when needed and…
Always very helpful when needed and willing to listen and help you out.
September 9, 2020
Unprompted review
Reply from Diamond Energy
Hi Ben,
Thank you for your kind words. I'm so glad you've had a positive experience with our friendly team! If there is any way we can assist or support you further, please don't hesitate to reach out to us.
Kind Regards,
Alex
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Excellent support
Excellent support, my request was dealt with in a friendly and efficient way. Thank you for powering the world with Renewable Energy!
September 9, 2020
Unprompted review
Reply from Diamond Energy
Hi Jeroen,
We really appreciate you taking the time to leave us such a lovely review. It's great to have a renewables focused customer like yourself as part of our Diamond Energy family! Just wanted to reply back and say a huge thank you for your support. Please reach out if there is any way we can assist or support you with your electricity bills.
Kind Regards,
Alex
I like to align my money with industry…
I like to align my money with industry players that want energy production to be clean.
I have found the Diamond energy staff to be very helpful. They live and work in Australia.
The rates are competitive with a good on time discount.
September 3, 2020
Unprompted review
Reply from Diamond Energy
Hi Michael,
Thank you for your wonderful feedback! It's great to have you on board supporting Australian renewables, and we are glad to hear you are benefiting from our competitive rates. If there is any way we can assist or support you with your electricity bills, please don't hesitate to reach out to us!
Kind Regards,
Alex
I have never paid electricity before…
I have never paid electricity before but have heard bad things about electricity companies. Diamond Energy are brilliant, they were always helpfull, kind and willing to help. I have no problem recommending them, they're fantastic.
September 1, 2020
Unprompted review
Reply from Diamond Energy
Hi Jessica,
Thank you for your kind words! We love going over and above to support customers like yourself, and it's wonderful to hear that you have had a positive experience with our friendly Australian based customer service team. If there is any way we can further assist you with your electricity bills, please don't hesitate to reach out and contact us!
Kind Regards,
Alex
I am sorry to go we have to go with…
I am sorry to go we have to go with what is reasonable in tarrifs
August 27, 2020
Unprompted review
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How refreshing to speak with any of the…
How refreshing to speak with any of the Diamond Energy team, they're so friendly and helpful and I love that. Friendly isn't a word I would have used when calling my previous company, nor was it user friendly. I went on the government compare website and Diamond came out on top. Good Rates, Good Service, that calls for a five star rating!
August 19, 2020
Unprompted review
Reply from Diamond Energy
Hi Patricia,
Thank you so much for taking time out of your day to leave such a lovely review! We are so glad to hear that you have had a great experience with our team and are benefiting from our competitive rates. Supporting renewables doesn't have to cost you more! If there is any way we can assist or support you with your electricity bills, please don't hesitate to reach out to us.
Kind Regards,
Alex
Loyalty reward
Spoke with a staff member about my solar and negotiated a better rate as a long time loyal customer. Who says loyalty doesn't have it's benifits in 2020.
Thanks Diamond or is that platinum....
August 10, 2020
Unprompted review
Reply from Diamond Energy
Hi Kon,
Thank you for taking the time today to discuss your query with me - we appreciate your feedback! Our priority is providing great customer service and I’m glad we could resolve this item for you quickly. If you have any further questions, we are able to take your call on 1300 838 009 during business hours and you can ask for me directly.
Kind Regards,
Charlotte
Very happy with your service
Very happy with your service. Just would be nice to see higher solar input tariff.
August 9, 2020
Unprompted review
Everything went smoothly for my new…
Everything went smoothly for my new connection. The staff were particularly pleasant and efficient. Special mention of Oliver Barnes’ very good service.
Thanks again
August 7, 2020
Unprompted review
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Polite and informative customer service.
August 7, 2020
Unprompted review
Interested in ethical operations and…
Interested in ethical operations and happy to use Diamond Energy as they are environmentally aware and avoid fossil fuels.
August 7, 2020
Unprompted review
competitive prices
Really competitive prices together with positive, quickly reactive, well meaningful staff .
August 6, 2020
Unprompted review
No notification
Service has been very good over the years, however when our inverter blew up and we were no longer putting energy into the grid, Diamond Electricity did not notify us of that fact. A family friend had the same problem and were notified by their supplier and were able to rectify the problem immediately. We unfortunately went a whole quarter before we realised there was a problem.
August 5, 2020
Unprompted review
Reply from Diamond Energy
Hi David,
Thank you for your feedback. I have reached out to you and would like the opportunity to discuss your concern. You can contact me on 1300 838 009 during business hours and ask for me directly.
Kind Regards,
Charlotte
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Too expensive but ethical
Too expensive and lack of communication between departments and transparency. Diamond have since contacted me which I appreciate, however I am still considering going with another provider but do support the ethical priorities that Diamond have
August 4, 2020
Unprompted review
Reply from Diamond Energy
Hi Anna,
I’m sorry to hear about your negative experience with Diamond Energy. Thanks for your feedback and for taking the time to discuss with me during my call today. Our priority is to provide great customer service and I am glad we were able to resolve this item together today. If you have any further queries we are available to take your call on 1300 838 009 during business hours.
All the best,
Charlotte
Seamless application and competitive…
Seamless application and competitive pricing structure made this the clear and obvious choice.
August 4, 2020
Unprompted review
Reply from Diamond Energy
Hi Greg. Thank you so much for taking time out of your day to leave us a lovely review! Glad to hear you are benefiting from our easy to understand bills and competitive pricing. If there is any way we can assist or support you with your electricity bills, please don't hesitate to reach out to us. Kind Regards, Diamond Energy.
Fantastic service l have had problems…
Fantastic service l have had problems with ill health when l ask for an extension there has been no problem. Thanks for your support
August 3, 2020
Unprompted review
Reply from Diamond Energy
Hi Rodger. We love going over and above to support customers like yourself, and it's wonderful to hear that you have had a positive experience with our friendly Australian based customer service team. We really appreciate you taking time out of your day to leave a review. Kind Regards, Diamond Energy.
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