I was just after a reasonable electricity provider & I thought Diamond Energy was OK until I received today's notice of an increase of 65% in the supply charge. Yes, 65%! I have been a customer less t... See more
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I have had to contact the company as my bill was excessive. the person was not really helpful telling me that I would have to have the meter reread at a cost of $89 I didnt want any extra expence so w... See more
Company replied
1 star is bad & had I been able to give no stars I'd have been more satisfied. I spoke with Veronica in an attempt to ascertain why my quarterly bill was over $500. This was twice the amount for the... See more
Company replied
I'm constantly frustrated when trying to understand my bill. I can't work out where or how the the different costs come from. I wonder if this complexity is a deliberate strategy to confuse consume... See more
Company replied
Company details
Information provided by various external sources
Diamond Energy is an electricity retailer supporting renewable generation derived from Australia’s pure resources. We are an electricity retailer committed to helping you save energy and save on your bills, not just trying to sell you more electricity! As a generator and retailer, your support helps us continue to deliver more renewable energy to the grid.
Contact info
Level 1/695 Burke Road, 3124, Camberwell, Australia
- 1300838009
- customerservice@diamond-energy.com
- diamondenergy.com.au
2.1
Poor
420 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Energy review
Good customer service.
Appear upfront with all charges
Have not been with them long enough to add much more.
June 24, 2019
Unprompted review
Reply from Diamond Energy
Hi Lynn. Thank you for your feedback! It's wonderful to hear that you value Diamond Energy's friendly and high quality customer service team! Additionally, in the current political climate we at Diamond believe that it is especially important to be transparent and efficient in helping customers understand their bills and manoeuvre the electricity industry. Hopefully we can continue to prove our commitment to transparency and excellent customer service! Please don’t hesitate to get in contact if you ever need further assistance with your electricity bills. We would love to go over and above for a new customer like you! Kind Regards, Diamond Energy.
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No issues
No issues. Only contact is bill receipt so maybe a suggestion is to keep in contact with your customers at least once a year by a survey or quick phone call.
June 22, 2019
Unprompted review
Reply from Diamond Energy
Hey Ralph. Thank you for taking time out of your day to leave a review. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark in this situation. One of our staff will be in contact soon, to see if there is any way we can support you with your electricity bills. Kind Regards, Diamond Energy.
Great company
Great company, talk directly to people who work for the business, never have had any problems over three house moves. No sneaky fees. We now own a home and have solar, with the feed in our bills went from $450 quarter to $50-100 credit a quarter!
June 19, 2019
Unprompted review
Reply from Diamond Energy
Hi Ian. Thank you so much for your kind words! It's great to hear that you have been receiving outstanding and reliable service whilst moving house three times. We pride ourselves on delivering exceptional service for each of our customers across Australia so your support truly does warm our hearts. Please don’t hesitate to get in contact if you ever need further assistance with your electricity bills. We would love to go over and above for you! Kind Regards, Diamond Energy.
May not be the cheapest out there but…
May not be the cheapest out there but they have an excellent green energy plan and have a local call centre where you can end up taking to the same operators which is incredibly refreshing - especially as they've given excellent service.
June 18, 2019
Unprompted review
Reply from Diamond Energy
Hi Russell. Thank you so much for taking time out of your busy day, to leave us feedback. It is wonderful to hear unwavering support for Diamond Energy's green energy initiatives and locally based customer service team. At Diamond Energy we love to go over and above for customers like yourself, so it's great to hear that you value our services.Please don’t hesitate to get in contact if you ever need further assistance with your electricity bills. We would love to go over and above for you! Kind Regards, Diamond Energy.
I’m not too happy with this provider so…
I’m not too happy with this provider so I changing for better deal
June 18, 2019
Unprompted review
Reply from Diamond Energy
Hi Duncan. One of our staff will be in contact soon, to see if there is any way we can support you with your electricity bills. Hopefully we can reach an outcome in which you feel happy with Diamond Energy as we truly do value you as a customer! If there is any way we can further support you with your electricity bills, please don't hesitate to get in contact. We would love to hear from you! Kind Regards, Diamond Energy
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Absolutely wonderful customer service &…
Absolutely wonderful customer service & fantastic solar rates.
June 17, 2019
Unprompted review
Reply from Diamond Energy
Hi Jessica. Thank you so much for your kind words! We pride ourselves on delivering top quality customer service so it's great to hear that you have received value from our Australian based customer support team. Additionally its wonderful to receive feedback detailing the benefits of Diamond's rewarding solar structure. Please don’t hesitate to get in contact if you ever need further assistance with your electricity bills. We would love to go over and above for you! Kind Regards, Diamond Energy.
The support staff at Diamond energy are…
The support staff at Diamond energy are extremely helpful, always courteous and do their utmost to answer any question and to solve any problem.
June 17, 2019
Unprompted review
Reply from Diamond Energy
Hi Douglas. Thank you so much for taking time out of your busy day, to leave us feedback. At Diamond Energy we love to go over and above for customers like yourself, so it's great to hear that you value our helpful and friendly customer support team. Having your support makes a huge difference. If there is any way we can further assist you with your electricity bills, please don't hesitate to reach out and contact us. Kind Regards, Diamond Energy.
Reply from Diamond Energy
Hi Sjoerd! It's wonderful to hear that you experienced no problems with Diamond in the years that we were your service provider. We love to go over and above for customers like yourself, so it's great to hear that you acknowledge the value in dealing with a well-informed, friendly and local customer support team. Kind Regards, Diamond Energy.
Excellent
Always straightforward, making excellent attempts to understand any problem and fix it as soon as possible. I know of no other company in energy that is clearly helpful.
May 30, 2019
Unprompted review
Reply from Diamond Energy
Hey Robert. Thank you so much for your kind words! We love to go over and above for customers like yourself, so it's great to hear that you acknowledge the value in dealing with a well-informed, friendly and local customer support team. If there is any way we can further support you with your electricity bills, please don't hesitate to get in contact. We would love to hear from you! Kind Regards, Diamond Energy
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Excellent Customer Service experience
Excellent Customer Service experience. Very prompt reply to my questions with very coherent communication. Couldn't ask for more.
May 30, 2019
Unprompted review
Reply from Diamond Energy
Hi Peter! Thank you so much for taking time out of your busy day, to leave us feedback. It's wonderful to hear that you value Diamond Energy's friendly and high quality customer service team! The team here at Diamond Energy is thrilled to hear such good feedback, and we’re proud to have efficiently helped with all of your queries. Kind Regards, Diamond Energy.
They are a great provider and hands-on…
They are a great provider and hands-on business. The FIT could be a bit (2 cents) higher than 12c per kwh which I think is currently offered.
The amount paid for the Reposit kwh during peak demand is not great in QLD. Another provider offers $80 per year which seems like it is a lot more than what I am getting on occasions then the network price is high.
May 29, 2019
Unprompted review
Reply from Diamond Energy
Hi Ben. At Diamond we love to go over and above for customers like yourself, so its great to hear that you hold us in high esteem and think of us as a hands-on business. We are always looking at ways for customers to be more pleased with their bills whilst still supporting renewable energy, so we will definitely take your constructive feedback on board! It's great to get honest reviews from passionate and informed people like yourself. Kind Regards, Diamond Energy.
I truly can’t fault them as a company!
I truly can’t fault them as a company! Superb for service and ethics!
May 27, 2019
Unprompted review
Reply from Diamond Energy
Hi Conor. Thank you so much for your kind words! It is heart warming to hear that you believe Diamond Energy is superb in regards to our customer service and ethical approach. If there is any way we can further support you with your electricity bills, please don't hesitate to get in contact. We would love to hear from you! Kind Regards, Diamond Energy
Great Service
Direct, courteous, relevant to my needs, responsive and no unsolicited mail or promotions, clear web site
May 27, 2019
Unprompted review
Reply from Diamond Energy
Hey Ariaantje. Thank you so much for your wonderful feedback! Having your support makes a huge difference. At Diamond Energy we pride ourselves on delivering top quality customer service so it's great to hear that you have acknowledged the value in dealing with a well-informed, friendly and local customer support team. Additionally, in the current political climate we at Diamond believe that it is especially important to be transparent and efficient in helping customers understand and manoeuvre the electricity industry. Kind Regards, Diamond Energy.
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Excellent Customer Service
I have been with this provider for nearly 4 years and have never had an issue. I have called customer service for various other reasons and have always been answered by a person. I can even deal with the same person every time l call of l request. I wanted to make the most of my solar panels and Diamond Energy worked with me to do this. I was able to reduce my average electricity bill by a wooping 50%. I can not recommend Diamond Energy highly enough. A special mention for the Customer Service Co-ordinator, Sally Beard, for whom nothing is top much trouble!
May 27, 2019
Unprompted review
Reply from Diamond Energy
Hi Tyrrell. Thanks for leaving a review, and mentioning our customer service specialist Sally. You’re right, she is always happy go above and beyond for all customers! Additionally, it’s fantastic to hear that you have learnt how best to manage your consumption and are experiencing the financial benefits in doing so. We are always looking at ways to empower and reward customers for making renewable focused choices, and keep them informed. Kind Regards, Diamond Energy.
Clean, Green and personal!
Clean, Green and personal!
Diamond Energy are so lovely, the staff who I talk to on the phone are so nice and just seem like lovely people.
May 26, 2019
Unprompted review
Reply from Diamond Energy
Hi Angus. We love to go over and above for customers like yourself, so it's great to hear that you acknowledged the value in dealing with a well-informed, friendly and local customer support team! The team here at Diamond Energy is thrilled to hear such good feedback, and we’re proud to be so highly regarded by one of our customers. If there is any way we can further support you , please don't hesitate to get in contact. Kind Regards, Diamond Energy
My thoughts on Diamond Energy.
Diamond Energy are OK. No problems. Helpful and polite. I would of course like a better discount, based on my time with Diamond and prompt with payments etc: a reward for being a good client.
May 25, 2019
Unprompted review
Reply from Diamond Energy
Hi Richard. Thank you so much for taking time out of your busy day, to leave us feedback. We pride ourselves on delivering top quality customer service so it's great to hear that you have received value from our Australian based customer support team. We are always happy to reevaluate your account to ensure that we are offering you the best and most rewarding price structure that simultaneously supports the development of Australian renewables. We would love to go over and above for you! Kind Regards, Diamond Energy.
Thank you for an amazing service
Thank you for an AMAZING service. Super fast and friendly and saved me on moving day, big time.
May 24, 2019
Unprompted review
Reply from Diamond Energy
Hi Charlotte. At Diamond Energy we love to go over and above for customers like yourself, so it's awesome to hear that you value our Australian based customer support team. We pride ourselves on delivering personalised service for each of our customers across Australia! Kind Regards, Diamond Energy.
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Excellent service
Excellent service, good policies re green energy, but wish they paid more for feed-in of solar to the grid.
May 24, 2019
Unprompted review
Reply from Diamond Energy
Hi Robert. Thank you for your feedback! It's wonderful to hear that you value Diamond Energy's high quality customer service team and innovative renewable actions! One of our staff will be in contact soon, to see if there is any way we can support you with your electricity bills as we strive to offer our customers a rewarding price structure that also supports the development of Australian renewables. Although it is great to hear that you are happy with the current service, at Diamond Energy we pride ourselves on delivering 5 star service! Kind Regards, Diamond Energy.
The Best Energy Company I have ever…
The Best Energy Company I have ever used. Great service online and via phone...and this company have a genuine ethical perspective. Not just high and mighty words and gestures but real, honest action to work in our best interest and the environment. I just wish there were more companies like this.
May 24, 2019
Unprompted review
Reply from Diamond Energy
Hi Gary. The team here at Diamond Energy is thrilled to hear such good feedback, and we’re proud to be seen in your eyes as one of the best energy companies in Australia. Excellent customer service is integral to our ethos as an Australian renewable electricity company! Please don’t hesitate to get in contact if you ever need further assistance with your electricity bills. We would love to go over and above for you! Kind Regards, Diamond Energy.
Very helpful with billing difficulty
Very helpful with billing difficulty, happy to assist me and very understanding
May 23, 2019
Unprompted review
Reply from Diamond Energy
Hey Glenn! Thank you so much for your kind words. It's wonderful to hear that you value Diamond Energy's billing system as usability and transparency is very important to us! Having your support makes a huge difference. If there is any way we can further assist you with your electricity bills, please don't hesitate to reach out and contact us. Kind Regards, Diamond Energy.
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